These articles and tips are filled with useful information that will help your digital photography experience even more enjoyable.

1. Why won’t the Eye-Fi Manager stay open on Windows Vista?
2. My Lexar Shoot-n-Sync Card does not appear to work with my Apple Airport Extreme. What can I do?
3. Why does my Shoot-n-Sync Card not store photos?
4. Why won’t the Lexar Shoot-n-Sync Card upload photos when it’s inside my camera?
5. Why does my camera shut off after a short period of time?
6. Why is my Lexar Shoot-n-Sync Card not recognized by my camera?
7. With the Lexar Shoot-n-Sync Card installed my camera is not behaving as expected. What should I do?
8. Why does my camera fail to power on with the Lexar Shoot-n-Sync Card inserted?
9. What do I do when my photo service account reaches the maximum upload limit?
10. Why did my photo service not receive all my photos?
11. Why can’t I attach a photo service to my Lexar Shoot-n-Sync Card?
12. Why is my Local folder not stored in Settings in the Eye-Fi Manager?
13. According to the Eye-Fi Manager website, some of my photo uploads are incomplete. What do I do?
14. None of these questions relate to my issue. Where can I get help?

• Why won’t the Eye-Fi Manager stay open on Windows Vista?
  
  If after logging into your Eye-Fi Manager account you see the following message you may be running an anti-virus application that is not compatible with the Eye-Fi Manager because it prevents the Eye-Fi Manager from accessing the computer hard drive.
  
  To remedy this, disable the anti-virus software application or enable it to “allow” the Eye-Fi Manager access to your hard drive.
  
  At the time of writing the following anti-virus software applications are known to be incompatible with the Eye-Fi Manager software.
  
  
  • AVG Free Anti-Virus (http://free.grisoft.com)
  • ESET NOD32 Antivirus (http://www.eset.com)
  
  Because you cannot change the settings on these free anti-virus software applications, you cannot enable the Eye-Fi Manager to access your hard drive. Uninstalling the anti-virus software is the only known resolution. In order to use the Eye-Fi manager software these application must be removed from a computer running Microsoft Vista.
  
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• My Lexar Shoot-n-Sync Card does not appear to work with my Apple Airport Extreme. What can I do?
  
  The Apple Airport Extreme by default is set to a wireless security setting called WEP (Transitional Security Network), which is not compatible with the Lexar Shoot-n-Sync Card and is also not the standard implementation of WEP. To properly configure your Airport Extreme, please proceed as follows:
  
  Warning: This will reconfigure the security settings for your wireless network. You will need to reconfigure all of the computers on your network to reconnect using the new security settings.
  
  
  • Launch the Airport Utility and confirm that your Airport Extreme is running version 7.2.1 or higher.
  • If not, go to the Aiport Utiltity and select Check for Updates
  • Once 7.2.1 or higher is installed, Click on the Wireless Tab
  • Go to the “Radio Mode” and select “802.11n (802.11b/g compatible)
  • Go to “Wireless Security” and select “WPA2 Personal” or “WPA/WPA2 Personal
  
  
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• Why does my Lexar Shoot-n-Sync Card not store photos?
  
  If your Lexar Shoot-n-Sync Card does not store photos, please see the list of compatible camera manufacturers.
  click here to go to the Eye-Fi support page.
  
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• Why won’t the Lexar Shoot-n-Sync Card upload photos when it’s inside my camera?
  
  If your Lexar Shoot-n-Sync Card does not upload photos, please confirm the following:
  
  
  1. Make sure the Lexar Shoot-n-Sync Card has been configured to use the correct wireless network
  2. Make sure that your camera is within within range of your wireless network (Shoot-n-Sync typical range = 15m+ indoors, 30m+ outdoors)
  3. Verify that you can see the Lexar Shoot-n-Sync Card on your PC or Mac when it is plugged into the USB card reader
  
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• Why does my camera shut off after a short period of time?
  
  If your camera shuts off after a short period of time, please check the power setting on your camera. For a list of recommended power settings, please click on the link.
  click here to go to the Eye-Fi support page.
  
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• Why is my Lexar Shoot-n-Sync Card not recognized by my camera?
  
  If your Lexar Shoot-n-Sync Card is not recognized by your camera, please see the list of compatible cameras.
  click here to go to the Eye-Fi support page.
  
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• With the Lexar Shoot-n-Sync Card installed my camera is not behaving as expected. What should I do?
  
  If your camera is not behaving as expected, please contact us at support.
  
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• Why does my camera fail to power on with the Lexar Shoot-n-Sync Card inserted?
  
  If your camera fails to power on with the Lexar Shoot-n-Sync Card inserted, please see the list of compatible camera manufacturers.
  click here to go to the Eye-Fi support page.
  
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• What do I do when my photo service account reaches the maximum upload limit?
  
  If your photo service account reaches the maximum upload limit, you should consider upgrading your photo service account to accommodate your additional storage requirements.
  
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• Why did my photo service not receive all my photos?
  
  If you are receiving some photos, but not all, please check the following:
  1. Make sure you have not reached the upload limit of your online photo service account
  2. Make sure that your camera’s power setting allows for an adequete amount of time to upload photos
  
  Note: For more information on camera power settings, please see the link below.
  click here to go to the Eye-Fi support page.
  
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• Why can’t I attach a photo service to my Lexar Shoot-n-Sync Card?
  
  If you are unable to attach a photo service to your Lexar Shoot-n-Sync Card, please check the following:
  1. Click on Settings
  2. Go to Upload to Web
  3. Click on Change to select a different online photo service or add a new one
  
  Note: For additional assistance, please contact Lexar Shoot-n-Sync Customer Care at support.
  
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• Why is my Local folder not stored in Settings in the Wi-Fi Manager?
  
  If the local folder selected in Settings is not stored, please proceed as follows:
  1. Re-launch the Eye-Fi Manager by clicking on the desktop icon
  2. Click on Settings
  3. Go to Upload to Computer and click on the corresponding Change link
  4. Click on the radio button to Upload photos to my computer
  5. Click on Change Folder and select desired folder destination for saving photos
  6. Click OK
  7. Click on Save Settings button
  
  Note: For additional assistance, please contact Lexar Shoot-n-Sync Customer Care at support.
  
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• According to the Eye-Fi Manager website, some of my photo uploads are incomplete. What do I do?
  
  A: If your camera powers OFF or moves out of range before a photo upload is completed, the upload will be reported as incomplete. Incomplete photo uploads will resume (right where they left off) when the camera is next in-range and powered ON. In addition, if you delete a photo while it is being uploaded, it will continue to appear as an incomplete upload on the Manager website.
  
  Note: We recommend that you check the power setting on your camera to give your Lexar Shoot-n-Sync Card enough time to upload your photos. For instructions on changing your camera power setting, please click on the link below.
  click here to go to the Eye-Fi support page.
  
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• None of these questions relate to my issue. Where can I get help?
  
  The following information is only for Lexar Shoot-n-Sync Wi-Fi memory card related questions. For all other Lexar product support,
  please click here
  
  Tech Support
  877-393-3448
  
  Monday through Friday: 7AM to 5PM (PT)
  Saturday & Sunday: Closed
  
  Email
  support@eye.fi
  
  Help Site
  http://support.eye.fi
  
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