JumpDrive Secure FAQs

How can I use my JumpDrive Secure on computers with different Operating Systems?

When using your JumpDrive Secure, you should not encounter any problems between computers that have Windows 2000 or Windows XP.If one of the computers you use your JumpDrive on is Windows 98, 98SE or ME, you will not be able to use the Secure Partition of your drive since the Secure software is not compatible with this version of Windows. You will however, be able to access all files on the Public Partition of your drive.

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Why do I get a MFC42U.dll Error when using my JumpDrive Secure

If you are using Windows 98, 98SE or ME and you have installed the necessary driver, it is possible that you may receive a MFC42U.dll Error. If you do, we recommend that you copy the Secure Software that comes with the drive and save it on your hard drive. Once you have successfully copied over the files, you can delete it from your JumpDrive. This will prevent any errors from popping up when you connect your JumpDrive.

Once again, the Secure software is not compatible with Windows 98, 98SE or ME, but you can still use the JumpDrive as a Mass Storage Device.

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Every time I connect my JumpDrive Secure on my computer using Windows 98, 98SE or ME, I receive an error. How can I get rid of this?

The error you are receiving is most likely due to your JumpDrive trying to launch the Secure software from the drive. In order to get rid of the error, you can do one of the following…

1. Delete the Secure software from the JumpDrive.
2. Format your JumpDrive. Please be advised that this will delete all files on your    &nbspJumpDrive.
3. Delete the autorun.inf file. This will prevent the drive from trying to auto-launch    &nbspthe Secure Software.

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When I tried to delete the secure partition under "Disk management," I received an error that saying… "The device is Write Protected

Please refer to the instructions below to update your JumpDrive Secure to version 3.2. This will correct the error you are encountering.

Though there are many steps to complete this, this process will only take a few minutes.

- Create a folder on your Desktop and copy all files from your JumpDrive to this folder.
- Copy the entire JumpDrive Secure folder onto your Desktop.
- Verify that there are no important files on your JumpDrive. The next step requires you to    Format your JumpDrive. Once you do this, you will be deleting all files from your JumpDrive.
- Go to My Computer and locate your JumpDrive. Right-Click on the icon and Select Format    from the Menu.
- Uncheck the box next to the Quick-Format if it is checked. You should be formatting in Full    Format
- Begin Formatting
- Once the drive is formatted, go to the following link to download version 3.2 for JumpDrive Secure. http://lexar.com/drivers.
- Save this file on your desktop
- If required, unzip the files

Once you have downloaded the zip file, you will see a Word Document, which will give you step-by-step instructions on how to install the software update on your JumpDrive Secure. Please read this document prior to installing the software on your JumpDrive. Once you have completed the above steps, you will be able to re-configure your drive utilizing the 3.2 Version of the JumpDrive Secure Software.

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When I try to remove my JumpDrive Secure by clicking on the "Safely Remove Hardware" icon, I get the following message…

In order to prevent this error from appearing, you will need to do the following when removing your JumpDrive…

- Make sure that all files that you opened from your JumpDrive are closed.
- Exit the application by Right-Clicking on the Secure Software icon and select "Exit"
- Click on Safely Remove Hardware

This will allow you to safely remove your JumpDrive.

Lexar always recommends you to follow the above steps for any JumpDrive you may own.

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When I use my JumpDrive Secure, I received an Error: 10303. Invalid secure partition found in JumpDrive.

This error will only happen the first time you use your JumpDrive after upgrading from Version 2.0 to Version 3.1.

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My JumpDrive Secure works on the USB ports on the back of the computer but not on the front. Why?

The problem that you are encountering is possibly due to a driver error or conflict.

Please complete the following steps to allow the port you would like to use active.

- Go to Device Manager
- Click on Each Controller to see what Driver it is using.
- If it is a non-Microsoft Digitally Signed Driver, Click on Update Driver
- Once the Driver is updated, insert your JumpDrive into the port.

Once you complete the steps above, it should resolve your issue.

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When I remove my JumpDrive, I receive a "Delayed Write Failed Error"

The problem you are encountering is usually because the JumpDrive is removed from the computer without safely exiting the drive.

In order to prevent this error from appearing, you will need to do the following when removing your JumpDrive…

- Make sure that all files that you opened from your JumpDrive are closed.
- Exit the application by Right-Clicking on the Secure Software icon and select "Exit"
- Click on Safely Remove Hardware

This will allow you to safely remove your JumpDrive.

Lexar always recommends you to follow the above steps for any JumpDrive you may own.

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When the Jump drive software loads up, it closes Windows Explorer window. How do I stop this from happening?

Unfortunately, there is no way to prevent this. When you insert the JumpDrive Secure, it needs to be able to read some very low-level information and is not able to do it with Explorer open.

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I received Error 10503. Application could not be initialized. Please restart.

The error you received is typically when the JumpDrive Secure you have was used in a Mac Computer. This will only happen the first you insert this into a Windows Compute

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I created public and private zone using the slider and it doesn't add up.

When you create a partition on a JumpDrive Secure, you must take several factors into consideration regarding the space allotment. Here are some of the factors to consider…

- Size of JumpDrive Secure Software
- Creating a Partition will take approximately 10mb
- Windows Calculation is different.

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I received Error 10004 Application could not find any Jump Drive connected to the system.

The error you received can be for multiple reasons. Please check the following

- Disconnect other USB devices
- Check to see if Network Drive is mapped but not connected. If so, remove.
- Check My Computer to see if public drive is showing up

If this does not resolve the issue, please contact our support team.

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What is Error 21037?

This error typically appears if the JumpDrive Secure is in use or if files from your JumpDrive are open when you are trying exit the JumpDrive Secure Application.

If you receive this error, please do the following steps…

- Make sure all open files from the Secure Drive are closed.
- Close all Explorer Windows
- Try Again.

This should resolve the error message.

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What is Error 20021?

This error typically appears if the JumpDrive Secure is in use or if files from your JumpDrive are open when you are trying exit the JumpDrive Secure Application.

If you receive this error, please do the following steps…

- Make sure all open files from the Secure Drive are closed.
- Close all Explorer Windows
- Try Again.

This should resolve the error message.

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What is Error 10505?

This error typically appears if the JumpDrive Secure is unable to load the required driver.

If you receive this error, please reboot your system. This will typically resolve the error message.

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