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FAQs

SSD

What is the difference between an SSD drive and an HDD drive?

One of the biggest differences between SSD and HDD, is that SSD drives have no moving parts. Since there are no moving parts, SSD drives are significantly faster, quieter, and more resistant to shock and vibration.

How do I install my SSD drive into my computer?

Please refer to our quick start guide at https://www.lexar.com/support/downloads/

Do I need to install drivers before installing SSD?
    1. In general speaking, if SSD supports SATA interface, the driver is built in Windows 7 & 10. No need to install any third-party driver.

 

    1. If SSD supports PCIe, an NVMe driver must be installed in Windows 7. Windows 10 has native driver for PCIe SSD.
What the “S.M.A.R.T” is? How can I check the S.M.A.R.T of my SSD?

S.M.A.R.T stands for “Self-Monitor and Report Technology”, is built in hard drives and solid-state drives to indicate condition of drives. All Lexar SSD series support S.M.A.R.T, and Lexar provides SSD Dash, free downloaded tool on Lexar official website to help users get S.M.A.R.T values easily. The S.M.A.R.T contains Average P/E Cycle Count, Total Power-on Time, Power-on Cycle Count, Total Host Writes/Read and other specific information.

How to keep the operating system and data in my original drive when I purchase a new solid-state drive?

System cloning is the recommended way to transfer the operating system to SSD. It would keep all data, setting, drivers that needed for your computer. To clone your drive, Lexar recommends EaseUS Todo Backup as assistant, please visit https://www.easeus.com/ to have more detail.

What is a “Garbage Collection”?

In SSD, lots of scattered data pieces will generate in use. The Garbage Collection (so called GC) mechanism is to move these pieces into specific physical units, and then to reuse the original units to store new data. Garbage Collection is necessary and results in overall performance of SSD. Lexar optimizes the algorithm for highly efficient GC to ensure SSD works smoothly.

What the “Trim” is? What is the relationship between trim and garbage collection?

TRIM is an OS (Operating System) command set, which was started supporting in Windows 7. When user deletes a file, OS sends TRIM to inform SSD about the operation, then SSD marks the specific storage units to invalid state. Once the GC operates, GC could be more precise and efficient to erase the storage unit without unnecessary reallocation of data in flash memory.

What is “M.2”?

M.2 is known as NGFF (Next Generation Form Factor), enables expansion, contraction, and higher integration of functions onto a single form factor specification. SSD is one of the devices adopts M.2, and it offers slim, compact sized to be flexible in different devices.

Why my performance benchmark is different to the values expected?
    1. Testing values vary with different benchmark tools.

 

    1. The version of tools also has an impact on testing result.

 

    1. The platforms could influence the result as well. Generally, the performance would be better on high-end platform

 

    1. If SSD was used before and contains data inside, it could get a bit of slower

Every single test has little difference results even in the same condition.

How do I check if my computer is compatible to use M.2 Pcle SSD?

M.2 slot may only support SATA protocol. Please contact the service center or visit the websites of your PC/laptop/motherboard manufacturer to realize the specification details before purchasing M.2 PCIe SSD.

Does SSD require defragmentation?

SSD has a mechanism, wear leveling. This mechanism ensures every single physical storage units get the same P/E cycle. It aims to extend the working life. Defragmentation is not required.

Does modifying or tampering with my SSD drive void the warranty?

Modifying or tampering with your SSD drive will void your warranty.

Do NVMe M.2 SSD drives work with any M.2 slot?

No, please verify your laptop or desktop supports NVMe SSD Drives.

SD/microSD

¿Qué es UHS?

UHS es la sigla en inglés de “ultra alta velocidad” y hace referencia a la nueva tecnología que ofrece velocidades más altas de interfaz de bus en tarjetas Secure Digital High Capacity (SDHC) y Secure Digital Extended Capacity (SDXC). UHS-I define velocidades de interfaz de hasta 104 MB/segundo. Una tarjeta SDHC o SDXC que admite “UHS” puede tener un rendimiento de hasta 104 MB/segundo.

*Source : SD Association

 

¿Qué es la clase de velocidad U1/U3?
Algunas de las tarjetas de memoria UHS nuevas pueden tener la marca U1, que se refiere a la clase de velocidad U1 diseñada para la tarjeta UHS-I. La clase de velocidad U1 designa un rendimiento de captura (escritura) mínimo de 10 megabytes por segundo para la grabación de contenido de video simultáneo. Tenga en cuenta que, aunque U1 tiene la misma velocidad que la clase de velocidad 10, se les realiza pruebas diferentes, por lo que si la tarjeta es compatible con una, no implica que también lo sea con la otra.

 

What is the V30/V60/V90 Video Speed Class?

A constant writing speed class for video recording. There are three kinds of Speed Classes, “Speed Class”, “UHS Speed Class” and “Video Speed Class.” This Speed Class provide the constant speed necessary for video recording by designating a minimum writing performance, this include V6、V10、V30、V60 and V90. V6 Speed Class means that the minimum write speed of the memory card needs to reach 6MB/s, V10 is 10MB/s, 30 is 30MB/s, and so on.

V60 and V90 can be applied to high resolution and high quality 8K video recording, and V30 can be applied to 4K resolution.

SD makers will print these speed class symbols on memory card (V60, V90…etc.). These speed class symbols will be applied to SDHC, SDXC, UHS-I, UHS-II and SD memory card help users decide the best combination for reliable recording.

 

*Source : SD Association

 

What is A1/A2 application performance class?
It is used for smartphone application performance classification. Application Performance Class 1 (A1) and Class 2 (A2) defines the minimum average of random read/write IOPS. IOPS specification of A1 is read 1500IOPS /write 500IOPS, and the minimum sustained sequential performance is 10MB/s. IOPS specification of A2 is several times faster than A1. The random read is 4000IOPS, and the random write is 4000IOPS. That means the write performance of A2 is faster than A1 read performance, and the minimum sustained sequential performance is also 10MB/s.
*Source : SD Association

 

What host devices in the market compatible with Lexar SD/microSD？

Please refer to Lexar compatibility list.

What is SD/SDHC/SDXC/SDUC?
*Source : SD Association

 

Will SDXC cards work on SDHC host devices?
Yes, SDXC cards work on SDHC host devices. The image below shows the host device and the memory cards supported in detail.

Cards and host devices
-SDUC memory cards must only be used with SDUC host devices.
-SDXC memory cards can be used with SDXC and SDUC host devices.
-SDHC memory cards can be used with SDHC, SDXC and SDUC host devices.
-SD memory cards can be used with SD, SDHC, SDXC and SDUC host devices.

Additional info on cards and host devices
-SDUC Host Devices can use SD, SDHC, SDXC and SDUC memory cards.
-SDXC Host Devices can use SD, SDHC and SDXC memory cards.
-SDHC Host Devices can use both SD and SDHC memory cards.
-SD Host Devices can only use SD memory cards.

*Source : SD Association

 

What operating systems support SDXC/ MircoSDXC/ exFAT file system?

SDXC/microSDXC cards and 256GB CompactFlash cards are formatted natively in the exFAT file system. Flash Drives may also be formatted in exFAT. The operating system must support the exFAT file system in order for these devices to function properly. You may need to update the operating system on your devices to recognize the SDXC/microSDXC cards.

Operating Systems that Support the exFAT File System

NOTE: Some Host devices may NOT support SDXC cards. SDXC/microSD cards CANNOT be used with Windows 98, Me, 2000.

How do I recover missing or deleted files on my memory card?

Lexar recommend using the Lexar Recovery Tool. You can download the Tool at https://www.lexar.com/support/downloads/.

Please refer to the Lexar Recovery Tool section under FAQ page for detail.

Disclaimer: Lexar does not guarantee to recover any your missing or deleted files. Lexar assumes no liability for damage to the customer’s equipment or data caused by the use or misuse of the format functions.

CompactFlash

What is CF 6?
CF 6 is a CompactFlash® memory card specification. This new CF memory card specification allows capacities up to 144PB and measurable speeds up to 167MB/sec. This can be compared to the previous CF 4.1 specification, which only allowed capacities up to 137GB and measurable speeds up to 133MB/sec.
What is UDMA 7?
UDMA 7, which stands for Ultra Direct Mode Access 7, is the latest transfer mode under the UDMA interface. UDMA 7 allows a maximum transfer rate of up to 167MB/sec. This can be compared to the previous UDMA mode, UDMA 6, which allowed transfer rates of up to 133MB/sec.
What is VPG-20/VPG-65?
The VPG-20 logo represent adherence to the Video Performance Guarantee-20 specification for professional-quality video. When used with a compatible camera, the VPG-20 logo on a card means that the system has been tested and guaranteed for professional video capture streams at up to 20MB/sec. This enables professional-quality video capture at high frame rates with no dropped frames.
The VPG-65 logo represent adherence to the Video Performance Guarantee-65 specification for professional-quality video. When used with a compatible camera, the VPG-65 logo on a card means that the system has been tested and guaranteed for professional video capture streams at up to 65MB/sec. This enables professional-quality video capture at high frame rates with no dropped frames.
Can I use a CF 6/UDMA 7 CompactFlash memory card with older host devices?
Yes! All Lexar® CF memory cards built with CF 6/UDMA 7 technology can be used with existing CF and CF UDMA devices (backwards compatible).
Pairing your CF 6/UDMA 7 enabled CF memory card with a CF 6/UDMA 7 enabled host device is recommended to fully take advantage of the performance benefits from your CF 6/UDMA 7 enabled memory card.
Which host devices in the market today are UDMA 7 compatible?
The Canon EOS 1D-X is UDMA 7 enabled.
The Canon EOS 7D, EOS 50D, EOS 1D Mark IV and the EOS 5D Mark II can be UDMA 7 enabled though a firmware upgrade.
Canon EOS 7D firmware upgrade »
Canon EOS 7D, EOS 50D, EOS 1D Mark IV and the EOS 5D Mark II firmware upgrade »
Which Lexar card readers are compatible with my Lexar Professional 1066x CF memory card?
The Lexar Professional USB Dual-Slot Card Readers are compatible with the Lexar Professional 1066x CF cards. To optimize the card’s performance, pair the Lexar Professional 1066x CF card with a Lexar Professional USB 3.0 Dual-Slot Reader, which now supports UDMA 7. A firmware download is essential for 1066x CF card functionality on the older Lexar Professional USB 3.0 dual-slot card reader, and can be downloaded here .
Do Lexar CF cards support the exFAT file system?
Lexar CF cards are shipped formatted with the FAT32 file system. Lexar recommends re-formatting the card in the camera before first use.
What is the benefit of using a Lexar CF 6/UDMA 7 CompactFlash card?
Lexar Professional memory cards accelerate the digital photography workflow. Lexar Professional CompactFlash cards deliver professional level, high-speed performance and reliability, with minimum guaranteed speeds. Capture and store high-quality images and 1080p HD video, and transfer files faster to maximize workflow. Lexar Professional CompactFlash cards include Image Rescue® 4 software and come with a limited lifetime warranty. With Lexar Professional CF cards, you can count on high-speed performance to save time, beat your deadline, and gain competitive advantage.

CFast

What is the CFast™ format?

CFast is the latest evolution of card format from the CompactFlash Association and provides a higher maximum transfer rate than CompactFlash® cards. CFast cards are similar in size to CompactFlash cards, but do not have any pins which can bend in the connector. The format was primarily designed to support the capabilities of next-generation of camcorders and DSLR cameras.

Are CFast cards compatible with CompactFlash cameras?

No. Despite physical similarities, CFast cards are not compatible with CompactFlash devices.

How fast is the Lexar® Professional 3500x CFast 2.0 card?

The Lexar Professional 3500x CFast 2.0 card delivers a read transfer speed up to 3500x (525MB/s), which is three times faster than today’s fastest CompactFlash cards.* The card leverages these new speed thresholds to allow you to capture, store, and transfer high-quality photos and 1080p full-HD, 3D, and 4K video.
*Up to 525MB/s read transfer, write speeds lower. Speeds based on internal testing. Actual performance may vary. x=150KB/s. 3x faster claim based on reported CompactFlash speed specification.

Why are cards going to faster standards?

The development of technologies like XQD™ and CFast™ address the increasing capabilities of today’s cameras, as well as the ever-growing demands placed on professional photographers and videographers.

Is there a Lexar card reader that works with this card?

Yes. The card is designed to leverage next-generation Thunderbolt 2 speeds when used with the Professional Workflow CR2 reader (as well as the Professional Workflow HR2 hub). The card also works with the Professional Workflow CR1 reader and Professional Workflow HR1 hub (both at USB 3.0 speeds).

What devices work with this card?

Canon and Phase One have announced support for the CFast card format, so you can expect to see cameras from them in the future.

What is the best way to optimize my CFast card?

From time to time, it’s recommended to refresh your Cfast card for maximum performance. Please go to https://www.lexar.com/support/downloads/ to download our CFast Refresh Tool.

Lexar CFast card compatibility
What cameras are compatible with Lexar CFast cards?
XQD -Discontinued
What cameras are compatible with Lexar XQD cards?

USB Flash Drive

JumpDrive® Fingerprint F35 Flash Drive FAQs
After plugging in my USB flash drive, why doesn’t my computer recognize it? 

Please re-attach the flash drive and run the application again.

Why does the flash drive show less than the total capacity? 

The total capacity is divided up between the public partition and secure partition. Users can change the capacity of the secure partition once their fingerprints have been authenticated.

Can the secure partition of the flash drive be accessed through my smartphone? 

Only the public partition can be accessed through your smartphone.

Why can’t files larger than 4GB be saved to the flash drive? 

The initial format of the F35 is FAT32; you need to re-format it to exFAT when transmitting files larger than 4GB. Please note all files on the drive will be lost if you re-format. However, the fingerprint application itself, will not be erased.

What systems are compatible with the fingerprint application? 

The fingerprint application can be operated in Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10. 

What are the minimum requirements to set up an admin/user account or change the partition size of the drive? 

The fingerprint application requires Windows XP and up.The fingerprint application is required to setup any accounts or changes to the partition size.

If I have an older version of Windows, Mac OS, or Linux, can I still access the public and secure partitions? 

Regular flash drive use is compatible with Windows, Linux, and macOS.

Why does the secure partition disappear after 15 minutes? 

The secure partition is designed to close after 15 minutes of inactivity for security purposes. To re-access the secure partition, simply place an authorized fingerprint on the sensor and it will re-open. 

What type of encryption is used on the Lexar F35 fingerprint flash drive? 

Encryption is based on the 256-bit AES method. The fingerprint data is saved on the flash drive with an exclusive UID produced by FP IC. Since the fingerprint data and fingerprint algorithm is separate, the data saved in the secure partition will be lost if the flash drive is dismantled by force. 

How many chances do I have to enter my administrator password correctly? 

If the user enters an incorrect password more than 254 times in succession, the F35 will start the process of self-destruction. All data in the USB flash drive will be erased, and the F35 can only be recovered by downloading the firmware again.

Why can’t I access the secure partition after placing my finger on the fingerprint sensor several times?

Ensure your fingerprint and sensor are clean and dry. If that doesn’t work, try re-attaching the flash drive. 

JumpDrive C20i Lexar Mobile Manager FAQs - Discontinued

General Access

1. How do I check the In-App and External (USB) Storage usage?

In-App or External Storage memory used (%) and memory availability are displayed at the top of the home screen.

 

2. What is In-App Storage and why doesn’t it display everything on my iPhone®/iPad®?

In-App Storage is the memory partition within the Lexar® Mobile Manager app only, and doesn’t include all the files that you have saved on your iPhone/iPad.

It doesn’t allow you to browse those files that are saved directly on your device – only those saved within the app.

This restriction is set by Apple® iOS, not the app developer.

 

3. How do I access files on my In-App or External (USB) Storage?

Tap the ‘In-App Storage’ or ‘External Storage’ icons at the top or in the main menu.

This will access the relevant storage file manager.

 

4. Can I use the Lexar Mobile Manager app when no Lexar iOS-compatible product is connected?

Yes, the Mobile Manager app can still function without an external drive connected, however the functionality involving external storage will not be available.  When trying to use external storage features, you’ll see a pop-up window that says “Device not Connected”.

External Storage on the home screen will show as N/A when no drive is connected.

 

File Management

 

1.  How do I copy or move files from External Storage to In-App Storage and vice versa?

Make sure your Lexar iOS compatible memory product is connected to your phone.
Tap the ‘External Storage’ or ‘In-App Storage’ icon, depending on where the file is currently located.
Tap ‘Select’ on the top right corner and select the file(s) to copy or move by tapping the button next to the file.

Tap ‘Copy’ or ‘Move’ then select ‘In-App Storage’ or ‘External Storage’, depending where the files are to be copied/moved to.

Select the file destination and tap ‘Copy here’ or ‘Move here’.

 

2. How do I copy videos from the Camera Roll or any accessible folders or albums on the device?

Tap the ‘Video’ icon to enter the menu.
Tap the arrow under ‘In-App Storage’ at the top to expand the menu and tap on ‘Camera Roll.’

Navigate to the folder containing the videos and tap ‘Select’ at the top right and then select the video(s) you want to copy.

If you want to send them to the root folder within In-App Storage or External Storage, select ‘Sync to In-App’ or ‘Sync to External.’
If you want to send the file to a specific folder select ‘Copy,’ navigate to the required destination and tap ‘Copy Here.’

 

3. How do I copy pictures from the Camera Roll or any accessible folders or albums on the device?

Tap the ‘Video’ icon to enter the menu.
Tap the ‘Photo’ icon to enter the menu.
Navigate to the relevant folder or album within Camera Roll and tap ‘Select’ at the top right hand corner.

Select the photo(s) you want to copy.
If you want to send them to the root folder within In-App Storage or External Storage, select ‘Sync to In-App’ or ‘Sync to External.’

If you want to send the file to a specific folder select ‘Copy,’ navigate to the required destination and tap ‘Copy Here.’

 

4. How do I copy or move videos or pictures to the Camera Roll from External Storage?

Tap ‘External Storage’ from the home screen.
Navigate to the file(s) you want to copy or move to the Camera Roll (limit of 20 files).
Tap ‘Select’ and then select the videos or pictures you want to copy or move.

Tap ‘Copy’ or ‘Move’ and then select ‘Camera Roll.’

 

5. How do I rename a file in External Storage?

Files in External Storage cannot be renamed within the app. They can be renamed on your computer.

Connect your Lexar iOS-compatible product to the USB port of your Mac/PC and then rename the files as you normally would through your Operating System.

You can also copy or move the file to In-App storage, and then follow the instructions for renaming a file in In-App Storage.

 

6. How do I rename a file in In-App Storage?

From the home screen tap ‘In-App Storage,’ navigate to the file, tap ‘Select’ at the top right corner, and select file(s) you want to rename.

Tap ‘More,’ then select ‘Rename.’

Enter the new name  and tap the checkmark to create the new name.

 

7. How do I create a new folder in External or In-App Storage?

Go to the In-App Storage or External Storage menu.

Tap ‘Add’, then select ‘New Folder.’

Enter the new folder name and tap the checkmark to create the folder.

 

8. How do I move a file to a folder?

Navigate to the file you would like to move and select the file.

Tap ’move.’

Navigate to your desired destination folder, and select the folder.

Tap ’move here‘ to move your file to this folder.

 

9. How do I create a new text file?

Go to the In-App Storage or External Storage menu.
Tap ‘Add’, then select ‘New Text File.’
Type the text in the text box, then click on the title to change the file name.

Click the checkmark at the top right to save the text file.

 

10. How do I delete a single file?

Find the file in the In-App Storage or External Storage menu.

Slide from right to left on the file.

Tap the red trash can icon to delete the file.

 

11. How do I delete multiple files?

While in any category menu, tap ‘Select’ at the top right corner.

Select file(s) and tap ‘More.’

Then select ‘Delete.’

 

12. How do I enable Dropbox support in the Lexar Mobile Manager app?

Tap the Dropbox icon.

Dropbox will ask for permission to connect with the Lexar Mobile Manager app.

Enter your Dropbox login details to allow access to your account via the Lexar Mobile Manager app.

 

13. How do I record a voice memo through the Lexar Mobile Manager app?

Tap the ‘Recorder’ icon to open the voice recorder function.

Within the voice recorder, tap the red ‘Recorder’ button to begin recording, and the stop button when complete.

You can hear your recording by tapping the play button, and you can delete the recording by tapping the ’X‘ button.

Tap ’Save’ in the upper right hand corner.

The file will be saved to the list within the Recorder with the time stamp as the file name.

If you want to save a recording to In-App Storage or External Storage, navigate to In-App Storage or External Storage, tap ‘Add’ then select ‘Voice Recording,’ select the file you want to add, and tap ’Add.’

 

14. How do I attach files to an Email?

While in any category menu, tap ‘Select’ at the top right corner.

Select the file(s) and tap ‘Share,’ then select ‘Mail.’

 

15. How do I save Email attachments to In-App Storage?

Long press on the attachment in an email.

Select ‘Import with Mobile Manager’ app to save to the root folder in In-App Storage.

 

16. How do I print documents in the Lexar Mobile Manager? (requires an AirPrint enabled printer)

Open or select a file and tap ‘Share.’

Choose ‘Print’ from the Share menu.

 

Multimedia Files

 

1. How do I play music or videos from External Storage ?

Connect a Lexar iOS-compatible product to your Apple device.

Tap the music or video icon to enter the relevant menu.

Tap the arrow at the top to expand the menu.

Choose ‘External Storage’ and tap any music or video file to start playing it.

 

2. How do I play music or videos from In-App Storage?

Tap the music or video icon to enter the relevant menu.

Select the relevant folder.

Tap on any music or video file to start playing it.

 

3. How do I view pictures from External Storage?

Connect a Lexar iOS-compatible product to your Apple device.

Tap the ‘Photo’ icon on the home screen.

Tap the arrow at the top to expand the menu.

Choose ‘External Storage’ and tap any image file to view it.

 

4. How can I view my pictures from In-App Storage?

Tap the ‘Photo’ icon on the home screen.

Tap the arrow at the top to expand the menu.

Choose ‘In-App Storage’ and tap any image file to view it.

 

5. Can I play movies/TV shows bought from iTunes®?

Movie files bought through iTunes are protected (Digital Rights Managed or DRM) files and are not accessable through third party software such as the Lexar Mobile Manager app.

 

Backup & Restore

 

1. How can I backup Contacts or Camera Roll to a Lexar iOS-compatible product?

Connect a Lexar iOS-compatible product to your Apple device.

Tap the ‘Contact Backup’ or ‘Photo Backup’ icon to enter the relevant menu.

Tap the ‘Backup’ button to start the backup. The time stamp will be displayed in ”Previous Backup” when the process is complete.

The backup files are stored in External Storage in a folder called ”Backup.”

 

2. How do I restore Contacts or Camera Roll from a Lexar iOS-comatible product?

Connect a Lexar iOS-compatible product to your Apple device.

Tap the ‘Contact Backup’ or ‘Photo Backup’ icon to enter the relevant menu.

Tap the ‘Restore’ button to enter the restore options.

To restore Contacts, select the file you wish to restore from. To restore Camera Roll, select ‘Restore All Files’ or ‘Select file(s)’.

The time stamp will be displayed in ”Previous Restore” when the process is complete.

Note: Current Contacts will be replaced by the backup file.

 

3. How do I automatically backup Contacts/Camera Roll to a Lexar iOS-compatible product?

Tap the ‘Settings’ icon from the home screen.

Select the items to be automatically backed up when a Lexar iOS‑compatible product is connected to the iOS device. Contacts and/or Photos will then be automatically backed up whenever your Lexar iOS-compatible device is connected to your phone.

 

4. Can I cancel while backup or restore is in progress?

Yes, tap on the ‘X’ button to cancel the backup process.

Note: If you cancel during Photo Backup, the app will pick up from where you left off next time you tap ‘Backup.’

 

Security Features

 

1. How do I encrypt (password protect) files or a folder within In-App Storage or External Storage?

Navigate to the file you would like to lock and tap ‘Select’ at the top right corner.

Select the file(s) or folder.

Tap ‘More,’ then select ‘Lock.’

Enter any alphanumeric characters twice to confirm.

Tap the ‘checkmark.’

The extension of locked files will be changed to “.locked.”

Note: Only files and folders stored in “In-App Storage” or “External Storage” can be locked.

 

2. How do I decrypt encrypted files and folders?

Tap on the ‘locked file’ or ‘folder.’

You will be prompted to enter the password to unlock it.

Tap the ‘checkmark.’

 

3. How do I use the App Lock to lock the Lexar Mobile Manager App?

Open the Lexar Mobile Manager app and go to ”Settings.”

Tap ‘App Lock’ and enter a four digit numeric passcode.

Follow the prompt and re-enter the password to confirm.  The app is now locked.

Once enabled, you will be prompted to enter the 4‑digit passcode every time the app is launched.

To disable the app lock, turn App Lock off in Settings. Enter the four digit numeric password used to initially lock the app.

JumpDrive C25i Lexar Media Manager App FAQs - Discontinued

Getting started

Which Lexar products work with the Lexar Media Manager app?

Currently, the Lexar Media Manager app works with the Lexar JumpDrive® C25i flash drive. For a listing of products that the Lexar Media Manager works with, check out the compatibility list on www.lexar.com/support.

To determine if this app is right for your Lexar iOS-compatible product, visit your product’s information page on lexar.com.

How do I get the Lexar Media Manager app?

You can download the app from the App store®.

What is the difference between the Lexar Media Manager app and the Lexar Mobile Manager app? I see both on the App Store.

The Lexar Mobile Manager app is an app that is compatible with older Lexar products, and not with more recent Lexar iOS-compatible products. For more information on which app is compatible with your Lexar product, refer to the compatibility chart on the Lexar support page at www.lexar.com/support

Is the Lexar Media Manager available for Android?

No, the Lexar Media Manager is an app that works with Apple® iOS products.

Compatibility

Which Apple devices are compatible with the Lexar Media Manager app?

The app is compatible with iPhone 5/5s/5c, iPhone 6/6s/6s Plus, iPhone 7/7 Plus, iPhone SE, iPad mini 2/3/4, iPad 4, iPad Air 1/2, iPad Pro 9.7 inch/12.9 inch, and iPod touch (sixth generation).

Which music and video file formats are compatible with the Lexar Media Manager?

Files supported:

    1. Music—MP3/CAF/AAC/AIF/WAV/AIFF/M4A.
    1. Video—AVI/FLV/MP4/MOV/M4V/MKV/MPG/RM/RMVB/WMV/3GP
      Note: Does not support streaming of DRM-protected content. Contact your content provider for details and restrictions.
Will the Lexar Media Manager app work with other manufacturer’s flash drives?

No, the Media Manager app will only work with Lexar products.

Using the App

Home Screen

Does the app work the same on a tablet as on an iPhone?

The functionality of the app is the same. There may be slight differences in navigation due to the available screen size of the tablet vs. the iPhone format.

Phone navigation – Encrypt (or Decrypt), Rename, Get info, Zip, and Zip and Lock are all located under “More.”

Tablet navigation—More functions visible

On the Home screen, what does the percentage and the “free” refer to under Internal Storage and External Storage?

The home screen displays your available storage on your device (phone/tablet) under Internal Storage, and your available storage on your connected Lexar product under External Storage.

Why can’t I see all the files on my phone/tablet when I tap on “Internal Storage” on the Home screen.

Tapping on Internal Storage on the Home screen provides access to only those files stored in the  app’s internal storage, and does not provide access to all files on your device.

What does External Storage refer to?

External storage is the storage on your connected Lexar iOS-compatible device.

Why does External Storage say N/A?

External Storage will display N/A until you connect your Lexar iOS-compatible device.

I have added files to my external storage device and the storage available display has not changed. How do I get it to refresh?

Tap on the refresh icon in the upper right corner of the Home screen to immediately refresh your available storage display.

What do the individual icons on the Home screen do?

Tapping on “Music,” “Photos,” “Videos,” or “Documents” will display only those file types, whether stored in Internal Storage (within the app), or in External Storage (on your Lexar device). Backup will take you to the backup function, and camera will launch the app’s camera.

How do I modify the app’s settings?

To access the Settings screen, tap on the settings icon located in the upper right corner of the Home screen.

Setting Screen

What does turning the support setting to the “ON” position do?
Turning on the Support function creates a new email to the Lexar support team from the primary email address linked to your device. It will automatically include your app specifications, making it easy for you to send an email to get answers based on your version of the app.

What is required for TouchID to work with my app?

This function will only work with devices with TouchID. TouchID must be available and enabled on your device.

Do I need to toggle the Auto Backup function to the “ON” position in order to do any backups?

The Auto Backup function in the Settings screen will allow automatic backups of photos, contacts, or both, every time your Lexar iOS-compatible product is connected to your device. You can still perform manual backups at any time, regardless of whether the Auto Backup function is turned on or not.

Which files will Auto Backup back up to my Lexar iOS-compatible product?

This function will back up photos and videos that are stored in your camera roll, and contacts stored on your device. It will not back up any files saved in the app’s Internal Storage.

Do the camera setting controls on the Settings screen control my device’s camera?

The functions within Camera Settings on the app’s Settings screen control the settings for videos taken with the app camera only.

Automatic and Manual Backups

When running Auto Backup, will I be given the option to automatically delete the files after update?

No, the automatic backup function does not automatically delete files after backup. To do this, select manual backup of photos.

When doing a manual backup of photos on my iPhone and selecting “Yes” to the message asking whether I want to delete the photos after backup, why does the space available on my Internal Storage display not show a difference?

For safety and in case of accidental deletion, your iOS device keeps a folder in your Photo Album of “Recently Deleted” photos. Your deleted photos will be in this folder for 30 days, at which time they will expire. You can delete them immediately by navigating to the folder and selecting all (or some) of the photos and delete them immediately. Once the photos are removed completely from your device, you will notice the storage space percentage and free under Internal Storage on the Home screen will reflect the updated storage availability.

 

Music

Why can’t I move all of my music files to my external storage?

Only music files not protected by Digital Rights Management (DRM) can be managed with the Lexar Media Manager app. Files that are protected may show up on your music file list in the app, but they will appear greyed out, and you will not be able to select those files.

Encryption/Decryption

I’ve lost my password for File Lock (Encrypt) and/or App Lock. How do I retrieve it?

Your password is unique to you and Lexar does not keep a copy of it, so there is no way to retrieve a copy of it when it is lost. It’s a good idea to choose a password you know you’ll remember, or jot it down somewhere so you can access it if you forget it.

 

Additional Resources

I still have questions about the app. Where can I go for help?

You can download the full Lexar Media Manager User Guide, view warranty information, and find other support information at www.lexar.com/support

Lexar Recovery Tool

THE LEXAR RECOVERY TOOL FAQ
Scanning a Card

When the Lexar Recovery Tool launches, the scan window will be displayed. Choose the card to scan using the pull-down menu. Click Scan to start scanning. After the scan is completed, thumbnails of any found photos will be added to the Lexar Recovery Tool Window under the preview column.

Recovering Files

In some cases, you may need to click into a folder to view the photos and files inside. If the photo is damaged or it is a video, only the file name is displayed. If the original folder is damaged, the tool will automatically create a new directory and the preview icons may not show up. To preview a file, you can click the preview icon to see the image or video. To recover, select the files and click Recover. Once you click Recover, select the folder where you want the recovered files to go.

Disclaimer:

1. The Lexar Recovery Tool can retrieve photos, videos, and files up to a maximum of 4GB combined. For example, if you shoot 800 photos, and the total capacity of 800 photos is 7.2GB (with average size of each photo 9MB); the Lexar Recovery Tool can only recover 450 photos, for a total ~ 4GB. The remaining 350 photos will not be recovered. Or if you shoot 7 random clips size (1GB, 1GB, 2GB, 3GB, 3GB, 4GB, 4GB); the Lexar Recovery Tool will only recover 3 clips (1GB,1GB, 2GB). The remaining 4 clips (3GB,3GB,4GB,4GB) will not be recovered. We are constantly improving our software to allow users to recover more data.

2. The Lexar Recovery Tool only works with Lexar branded USB, SD, microSD, and CompactFlash cards; it does not support SSD, CFast, and XQD cards.

3. The Lexar Recovery Tool only supports FAT32 or exFAT file systems. Multiple partitions are not supported. File system and allocation unit must be the same as the drive that you are recovering your files to.

4. Supported Operation System: Win7/Win8/Win10 (32/64bit)
Software Languages: English/Simplified Chinese/Traditional Chinese

Formatting

Disclaimer: Lexar assumes no liability for damage to the customer’s equipment or data caused by the use or misuse of the format functions. This process is designed to remove all data from a storage device.

Format will initialize a card with FAT or exFAT filesystem for use with your camera.

Supported File Types

EncryptStick Lite

Encryptstick Lite FAQ - Discontinued
Using the application for the first time
    1. Insert the Lexar Flash drive into your PC or Mac; The Lexar – EncryptStick Registration page appears. Encrypt Stick will automatically startup. If it doesn’t, browse to the flash drive and double click encryptstick.exe (for PC) or encryptstick.app (for Mac) to get started.
    1. Enter your email address for update notifications (optional).
    1. Click OK; The password creation screen will appear.
    1. Enter a password in the ‘Create your password’ field. The password entered will be used to protect your private files. The strength of your password will be determined by the criteria you select.
    1. Enter the same password again in the ‘Confirm your password’ field. If you are unable to click OK, it means that your password does not comply with those criteria settings shown in red. You can either change your password to match the strength criteria (recommended) or uncheck the option (not recommended).

Operating within the Program

Double Click on the vault icon in the upper pane to open the vault and add folders and files.

Creating a New Folder Click on the new Folder(+) icon on the Menu bar and name the new folder.

Adding Files to your Vault folders

Open the appropriate folder in the vault

Click on the add file(s) icon on the menu bar A window pops up showing all the drives and folders on your computer

Click on the file you wish to encrypt Click on the “Encrypt” button to add the file to the vault folder

Locking your Vault

Click on the lock icon to lock your vault; this will return you to the login screen, where you can enter your password for quick re-entry to the program

Closing the EncryptStick Program

Click on the X button to exit the program completely; this will automatically lock your vault.

Ejecting/Unmounting the Drive

To ensure the integrity of the data on the flash drive, it is recommended that you use the usual Windows or Mac commands to eject or unmount the drive before removing it from the USB port.

Continuing to Use the EncryptStick Lite Application

Insert your Lexar drive; Enter your password on the login screen to unlock your vault and run the program. If you are concerned about intruders, for even greater security, enter your password using the Virtual Keyboard.

DataVault Lite

How do I use DataVault Lite?

Please refer to ENC DataVault Lite Quick Start Guide at https://www.lexar.com/support/downloads/

Card Reader

Lexar® Professional Workflow line of products Preguntas frecuentes

About the Products

¿Qué es Lexar® Professional Workflow?

R. La línea de productos Lexar Professional Workflow completamente personalizable le permite transferir y hacer copias de seguridad de archivos de múltiples tarjetas de una sola vez. La línea incluye, a su elección, dos concentradores de lectores de cuatro ranuras y unidad de almacenamiento (Thunderbolt™ 2/USB 3.0 o USB 3.0), una selección de lectores de tarjetas (SD™ UHS-II, CompactFlash® UDMA 7, XQD™, CFast™ 2.0 y microSDHC™/microSDXC™ UHS-I) y dos unidades de almacenamiento (256 GB o 512 GB). Su diseño innovador y modular le permite crear una configuración personalizada, mientras que su rendimiento de alta velocidad le posibilita descargar su trabajo más rápidamente.

¿Qué productos se encuentran disponibles dentro de la línea?

Four-bay hubs:
R.Lexar Professional Workflow HR1 (concentrador de lector USB 3.0 de cuatro puertos y unidad de almacenamiento)
Lexar Professional Workflow HR2 (concentrador de lector Thunderbolt™ 2/USB 3.0 de cuatro puertos y unidad de almacenamiento)

Card readers:
Lexar Professional Workflow SR2 (lector USB 3.0 SD UHS-II)
Lexar Professional Workflow CFR1 (lector USB 3.0 CompactFlash)
Lexar Professional Workflow XR2 (lector USB 3.0 XQD)
Lexar Professional Workflow CR1 (lector USB 3.0 CFast 2.0)
Lexar Professional Workflow CR2 (lector CFast 2.0 Thunderbolt/USB 3.0)
Lexar Professional Workflow UR2 (lector USB 3.0 microSDHC/microSDXC UHS-II de tres ranuras)
Lexar Professional Workflow UH1 (two-port USB 3.0 hub)

¿Qué se incluye en cada caja de productos?

Hubs:

    • USB 3.0 hub (Professional Workflow HR1)
        • Hub
        • USB 3.0 cable
        • Power supply
        • Applicable power adapter for your region (check package description), and four covers to protect unused reader bays
    • Thunderbolt 2/USB 3.0 hub (Professional Workflow HR2)
        • Hub
        • Thunderbolt 2 cable
        • USB 3.0 cable
        • Power supply
        • Power adapters and four covers to protect unused reader bays

Readers:

    • USB 3.0 readers (Professional Workflow SR2, CFR1, XR2, CR1, and UR2)
        • Reader
        • USB 3.0 cable
    • Thunderbolt 2/USB 3.0 reader (Professional Workflow CR2)
        • Reader
        • Thunderbolt cable
        • USB 3.0 cable

USB 3.0 hub:

    • Two-port USB 3.0 hub
    • USB 3.0 cable
¿Cuál es la ventaja en cuanto a velocidad de usar el concentrador con lectores y unidades de almacenamiento?

R. Lexar Professional Workflow ofrece transferencia y copia de seguridad de archivos a velocidades de USB 3.0 al usar un puerto USB 3.0. La efectiva velocidad de transferencia de datos depende totalmente de las especificaciones de su sistema, lo que incluye la velocidad de escritura del disco duro, la velocidad del procesador, la memoria y el sistema operativo (sin mencionar la velocidad de lectura de las tarjetas desde las cuales transfiere los datos). Todas estas variables hacen que determinar una valoración de rendimiento real sea difícil. Sin embargo, puede prever experimentar el mejor rendimiento posible cuando use una computadora bien equipada y una tarjeta con velocidades de transferencia rápidas.

Al usar el concentrador Thunderbolt 2 puede prever un rendimiento todavía más rápido. En teoría, los límites se establecen para el USB 3.0 a los 5 gbps y para Thunderbolt 2 a los 20 gbps. Por lo tanto, generalmente puede prever experimentar un rendimiento hasta cuatro veces mejor, según todos los factores que se mencionan previamente. El rendimiento puede variar ampliamente de acuerdo con la velocidad de la tarjeta y las especificaciones del sistema de su computadora.

¿Por qué es mejor incluir un concentrador en mi configuración en lugar de usar un lector o una unidad de almacenamiento independiente de una sola ranura?

R. La principal ventaja es que ahorrará tiempo con la capacidad de transferir y hacer copias de seguridad de sus datos de múltiples tarjetas de una sola vez (transferencia simultánea). Con un lector de una sola ranura únicamente puede transferir contenido de una tarjeta a la vez (transferencia consecutiva). Con el concentrador cargado completamente con su elección de lectores o unidades de almacenamiento, puede descargar su trabajo más rápidamente. Esto le permite seguir editando, compartiendo y eventualmente capturando mucho más rápido.

¿Puedo combinar cualquier lector y unidad de almacenamiento que yo quiera?

R. Sí, esa es una de las más grandes ventajas de usar la línea Professional Workflow; usted puede diseñar una configuración personalizada que se adapte a sus necesidades específicas. Por ejemplo, cabe la posibilidad de que una persona que use una cámara Nikon D4 desee dos lectores CompactFlash (CF) y dos lectores XQD, mientras que una persona que use una cámara Canon 5D Mark III puede requerir tres lectores CF y un lector SD UHS-I. Mientras que otros pueden elegir cargar sus concentradores con una combinación de lectores de tarjeta y unidades de almacenamiento.

¿Para quién está diseñada esta línea?

R R. Esta línea de productos se creó específicamente para profesionales de fotografía y video, y entusiastas. Es una opción excelente para aquellos que capturan imágenes y filman videos con múltiples tarjetas o que usan múltiples cámaras o videograbadoras. Con la capacidad que en la actualidad tienen las cámaras para capturar imágenes RAW, fotografías de alta resolución y archivos de video de alta definición HD, 3D y 4K, existe una necesidad de tener tarjetas de mayor capacidad y más rápidas, así como de obtener una transferencia y copia de seguridad más rápidas de grandes cantidades de datos de múltiples tarjetas. Ahora esas funciones se pueden hacer simultáneamente.

Setup and Use

¿Puedo usar el adaptador de suministro de energía incluido con mi Professional Workflow HR1 con el HR2?

R. No, el concentrador Professional Workflow HR2 requiere más energía, por lo que viene con una fuente de suministro de energía mayor. No mezcle las fuentes de suministro de energía de las diferentes unidades.

Can I use the readers without the hub?

Yes, each reader package includes a USB cable so you can use them on their own. This makes them an excellent on-the-go solution.

¿Puedo usar los lectores y las unidades de almacenamiento sin el concentrador?

R. Sí, cada paquete de lector y unidad de almacenamiento incluye un cable USB para que pueda usarlos por separado. Esto los convierte en una excelente solución siempre disponible.

¿Cómo opera la función de enlace en cadena al usar el concentrador Professional Workflow HR2?

R. Para enlazar convenientemente en cadena el concentrador en cualquier parte de su línea, puede usar los 2 puertos Thunderbolt que se encuentran en la parte posterior del concentrador. Simplemente conecte uno de los cables Thunderbolt 2 del concentrador a su computadora o a otro dispositivo y luego, conecte el concentrador al cable Thunderbolt 2 del siguiente dispositivo, por ejemplo, un monitor o un disco duro. La tecnología Thunderbolt 2 le permite enlazar en cadena hasta seis dispositivos a un puerto de su computadora. Para asegurarse de obtener el mejor rendimiento, tenga en cuenta ubicar el concentrador en el comienzo de la cadena, más cerca de su computadora.

¿Por qué las luces LED de mis lectores se encienden de forma intermitente?

R. Esto indica que el lector está en el proceso de transferir datos de la tarjeta a la computadora. Cuando las luces de su lector se enciendan de forma intermitente, no extraiga la tarjeta ni el lector del concentrador.

¿Se recomienda alguna configuración específica para lectores cuando se usan los concentradores?

R. Probablemente sea recomendable que los profesionales de fotografía y video que capturen imágenes o filmen videos exclusivamente con cámaras basadas en CompactFlash (CF) compren cuatro lectores CF. Las personas que usen cámaras Nikon D4S probablemente quieran dos lectores CF y dos lectores XQD (suponiendo que usan las dos ranuras en sus cámaras). Los usuarios de Canon DSLR probablemente deseen una combinación de lectores CF y lectores SD UHS-II (debido a que algunas cámaras Canon suelen usar ambos factores de forma). Muchos profesionales de fotografía usan cámaras basadas en CF como cámara principal y una cámara compacta para uso general y exploración. Estas personas probablemente también deseen una combinación de lectores CF y lectores SD en su concentrador..

¿Para qué se usa el conector USB tipo B?

R. Este conector es duradero y brinda una inserción y extracción sólida y dinámica de los lectores al conectarse y desconectarse al concentrador.

Troubleshooting

¿El concentrador Professional Workflow HR1 o HR2 necesita estar enchufado a un suministro de alimentación de CA para poder funcionar?

R. Sí, para que el concentrador funcione correctamente debe estar enchufado. El puerto USB en una computadora no brinda suficiente energía para que el dispositivo funcione.

Why am I getting a series of ‘Drive removed incorrectly’ messages after my Mac wakes from hibernation?

Occasionally, the hub may not be recognized after waking. If this happens, please unplug your HR1 or HR2 hub from your Mac and plug it back in. If this doesn’t resolve the issue, you may need to restart your computer.

No se incluye un adaptador de suministro de energía que cumpla con la normativa establecida en mi país. ¿Cómo puedo usar el concentrador Professional Workflow?

R. Hemos trabajado diligentemente para brindar todos los adaptadores específicos para regiones posibles, pero no pudimos cumplir con las necesidades de todos los países. Si está en una de esas regiones, puede comprar un convertidor para viajes que cumpla con las necesidades de los adaptadores de suministro de energía internacionales de su país para usarlo con el adaptador de suministro de energía incluido con su concentrador Professional Workflow Reader HR1 o HR2. Asegúrese de que el adaptador que compre cumpla con los requisitos específicos de los adaptadores de suministro de energía de su país.

¿Por qué cuando uso uno de los concentradores Lexar Professional Workflow aparece un mensaje de error en mi computadora que indica que no tengo suficiente energía para transferir archivos?

R. Este error ocurre cuando el cable de suministro de energía no está conectado al concentrador Professional Workflow HR1 o HR2, o bien la fuente de suministro de energía no está conectada a un enchufe de pared o a una fuente de alimentación. Para resolver el error, conecte correctamente el concentrador.

Compatibility and Support

¿Qué formatos de tarjeta admiten los lectores Professional Workflow?

R. Actualmente, la línea de productos incluye lectores que admiten formatos D UHS-I y SD UHS-II, CompactFlash UDMA 7, CFast 2.0, XQD y microSD. Conforme la tecnología evoluciona y lanzamos al mercado nuevos formatos de tarjetas, también crearemos nuevos lectores para esta línea de productos. La capacidad de comprar nuevos formatos de lectores lo ayuda a preparar la configuración de su flujo de trabajo para el futuro y a ahorrar dinero.

Will my first-generation XQD card work in the Professional Workflow XR2 (XQD 2.0) reader?

No. The XQD 2.0 reader is not backwards-compatible with XQD 1.0 format cards. XQD 2.0 memory cards can be identified by a boxed USB logo on the card label.

¿Puedo usar el lector Professional Workflow SR2 (SD UHS-II) con mis tarjetas de memoria SD UHS-I?

R. Sí, el lector es completamente compatible con versiones anteriores de tarjetas SD UHS-I (a velocidades UHS-I), de modo que puede usar las tarjetas SD UHS-I y UHS-II con el lector.

¿Puedo transferir datos desde tres tarjetas microSD al mismo tiempo con mi lector Professional Workflow UR2?

R. Sí, si conecta un lector directamente a la computadora con el cable USB 3.0 que incluimos puede transferir datos desde cada tarjeta simultáneamente. Esto también es posible con el concentrador Professional Workflow HR2 (Thunderbolt 2 de alta velocidad) o HR1 (USB 3.0)

NOTA: Los concentradores Professional Workflow HR1 de primera generación (Rev A) solo admiten hasta dos lectores Professional Workflow UR1 al mismo tiempo. Para averiguar qué modelo de Professional Workflow HR1 está usando (Rev A o Rev B) revise la etiqueta en la parte inferior del producto.

¿Cuántos lectores Professional Workflow UR1 (microSDHC/microSDXC UHS-I de tres ranuras) puedo usar con los concentradores HR1 y HR2 (cuatro puertos)?

All Professional Workflow HR2 hubs leverage a high-speed Thunderbolt 2 interface, and accommodate up to four Professional Workflow UR2 three-slot readers, filling the hub and providing fast file transfer from 12 cards at once. The latest generation of HR1 USB 3.0 hubs (Rev B) are also capable of transferring files concurrently from up to four UR2 readers.

NOTE: First-generation Professional Workflow HR1 hubs (Rev A) only support up to two Professional Workflow UR2 readers at once. To find the Professional Workflow HR1 model you’re using (Rev A or Rev B), check the label on the bottom of the product.

¿Qué sistemas operativos de computadoras son compatibles con la línea de productos Lexar Professional Workflow?

Professional Workflow HR2 and CR2:

    • USB 2.0/3.0 port: Mac OS X 10.6.8+
    • Thunderbolt 2 port: 10.8.5+
    • USB 2.0/3.0 and Thunderbolt 2 port: Windows 8/7
    • Thunderbolt 2 port
    • USB 2.0/3.0 port

Card readers:

    • Mac OS® 10.6+
    • Windows® 8/7
    • USB 3.0 interface (backwards compatible with USB 2.0 at slower speeds)

Two-port USB 3.0 hub:

    • USB 3.0 interface (backwards compatible with USB 2.0 at slower speeds)
¿Necesito un controlador para mi lector Thunderbolt 2/USB 3.0 o concentrador Thunderbolt 2?

R. Sí, los usuarios de Windows deben ingresar en lexar.com/downloads para descargar el controlador Thunderbolt 2 necesario para garantizar la compatibilidad con Windows PC.

¿Funcionará la tarjeta de puerto USB 3.0 de repuesto que instalé en mi Mac Pro® con la línea de productos Professional Workflow?

R. Sí, funciona en la mayoría de tarjetas USB 3.0 de terceros. Sin embargo, al tratarse de un repuesto, el rendimiento posiblemente puede ser más lento que las velocidades de USB 3.0 originales.

¿La línea de productos Professional Workflow funciona con el software Adobe® Photoshop® Lightroom® ?

R. Sí. Sin embargo, el software únicamente admite descargas consecutivas, no simultáneas. En ese caso, completar las descargas puede demorar más tiempo.

¿La línea de productos Professional Workflow funciona con el software Photo Mechanic™ (Mac® y Windows)?

R. Sí y como Photo Mechanic admite descargas simultáneas, las velocidades de descarga son excepcionalmente rápidas

Is my Lexar Portable SSD compatible with the Professional Workflow HR1 or HR2 hub?

Yes. The Portable SSD will fit in either hub and complements the existing offerings in the Workflow line.

Lector de tarjetas Multi-Card 25-in-1 USB 3.0
¿El Lector de tarjetas Multi-Card 25-in-1 USB 3.0 es compatible con las tarjetas SDXC?

Sí, pero antes de insertar la tarjeta SDXC en el lector, asegúrese de que el sistema operativo de su computadora sea compatible con las tarjetas SDXC y con el formato de archivo exFAT.

El siguiente cuadro lo ayudará a determinar si el sistema operativo de su computadora es compatible con el formato de archivo exFAT.

Nota: Lexar recomienda el uso de la herramienta SD Formatter para formatear correctamente las tarjetas SDXC (en lugar de las herramientas de formato del SO nativo). Haga clic here aquí para instalar SD 5.0.1 formatter.

 

¿Debo instalar un controlador antes de usar el Lector de tarjetas Multi-Card 25-in-1 USB 3.0 de Lexar® ?

No, el lector cuenta con un práctico diseño para conectar y listo, por lo que no requiere un controlador. Si tiene dificultades al utilizar el lector, comuníquese con la asistencia técnica a here for technical support information.

 

¿Qué debo hacer si mi computadora no detecta el Lector de tarjetas Multi-Card 25-in-1 USB 3.0?

Compruebe que el cable USB esté correctamente conectado en el puerto USB e inserte una tarjeta en el lector para ver si se enciende la luz. Si la luz del LED no se enciende, here significa que su computadora no detecta el lector.

 

Estoy conectado a una unidad de red y uso el sistema operativo Windows® XP. ¿Por qué mi sistema no detecta las cinco ranuras de tarjeta cuando hago clic en MI PC?

Si usa una unidad de red y el sistema operativo Windows XP, es posible que la computadora no pueda detectar todas las ranuras. Para ver todas las ranuras del lector, debe cambiar la letra de unidad de las ranuras de tarjeta. Siga las instrucciones a continuación para cambiar la letra de la unidad:

En la pantalla del escritorio, haga clic con el botón secundario del mouse en MI PC y seleccione ADMINISTRAR

Select DISK MANAGEMENT from the menu located on the left hand side of your screen

Locate and select your REMOVABLE DRIVE (reader slot), then right click

Seleccione ADMINISTRACIÓN DE DISCOS en el menú ubicado en la parte izquierda de la pantalla

Busque y seleccione la UNIDAD EXTRAÍBLE (ranura del lector), luego haga clic en ella con el botón secundario del mouse

Seleccione CAMBIAR LA LETRA Y RUTA DE ACCESO DE UNIDAD y seleccione CAMBIAR

En la parte derecha, verá un menú desplegable con una letra.

Haga clic en la flecha desplegable, seleccione una nueva letra para la UNIDAD EXTRAÍBLE (ranura del lector) y luego haga clic en ACEPTAR

 

¿El Lector de tarjetas Multi-Card 25-in-1 USB 3.0 funciona con el sistema operativo Windows 7?

Sí, el lector es compatible con computadoras portátiles con los sistemas operativos Windows XP, Windows Vista® y Windows 7.

 

¿El Lector de tarjetas Multi-Card 25-in-1 USB 3.0 funciona con el sistema operativo Mac OS® X?

Sí, el lector es compatible con sistemas Mac® con el sistema operativo Mac OS 10.4 y posterior.

 

¿El Lector de tarjetas Multi-Card 25-in-1 USB 3.0 es compatible con USB 2.0?

Sí, el lector tiene compatibilidad descendente con computadoras con puertos USB 2.0.

 

¿Con qué formato de tarjetas es compatible el Lector de tarjetas Multi-Card 25-in-1 USB 3.0?

El lector es compatible con 25 formatos de tarjetas de memoria populares: CompactFlash® Tipo I y Tipo II, SD™, SDHC™, SDXC™, miniSD™, miniSDHC™, MMC™, MMCplus™, RS-MMC™, microSD™, microSDHC™, Memory Stick™, Memory Stick (con MagicGate™), Memory Stick PRO™, Memory Stick PRO Duo™, Memory Stick Duo (con MagicGate), Memory Stick PRO Duo Mark 2, Memory Stick PRO-HG Duo™, Memory Stick PRO-HG Duo “HX”, xD-Picture Card™, xD-Picture Card Tipo M, xD-Picture Card Tipo M+ y xD-Picture Card Tipo H.

Lecteur Professional USB 3.0 Dual-Slot - FAQ
I noticed the Lexar Professional USB 3.0 Dual-Slot Reader now supports UDMA 7. What does this mean?

Addressing the latest developments in technology, Lexar has updated its existing Lexar Professional USB 3.0 Dual-Slot Reader to include UDMA 7 support. This allows you to leverage the speed enhancements of the latest high-performance Lexar Professional CompactFlash cards for even faster file transfer. For older Lexar Professional USB 3.0 Dual-Slot Card Readers, a firmware download is essential for CF 1000x card functionality. The firmware download is located here.

 

What is UDMA 7?

UDMA 7, which stands for Ultra Direct Mode Access 7, is the latest transfer mode under the UDMA interface. UDMA 7 allows a maximum transfer rate of up to 167MB/sec. This can be compared to the previous UDMA mode, UDMA 6, which allowed transfer rates of up to 133MB/sec.

My laptop/desktop computer has USB 2.0 port; will it work with the Lexar® Professional USB 3.0 Dual-Slot Reader?

Yes, the reader is backwards compatible with USB 2.0 devices; however, the reader’s transfer speed will be reduced to 2.0 performance levels. You’ll need to connect the reader to a USB 3.0 device to maximize the performance capabilities of the reader.

Do I need to install a driver before using the Lexar® Professional USB 3.0 Dual-Slot Reader?

If you’re using a computer with USB 3.0 port, you will need to install a USB 3.0 driver onto the computer. The driver should be provided by the system or adapter manufacturer. If you’re plugging into a USB 2.0 port, there’s no driver needed.

I don’t see any performance difference between the Lexar® Professional USB 3.0 Dual-Slot Reader and my existing USB 2.0 reader. What should I do?

Performance may vary, depending on the read/write speed of the card and your system’s configuration. In order to experience the performance benefits of the Lexar Professional USB 3.0 Dual-Slot Reader, it must be plugged in to a USB 3.0 host device.

What card formats does the reader support?

The Lexar® Professional USB 3.0 Dual-Slot Reader supports the latest UDMA CompactFlash® (CF), SDXC™ (not supported on all operating system platforms), and SD UHS-I (SD  3.0) memory cards. It’s also backwards compatible with all standard CF, SD™, and SDHC™ cards.

Does the Lexar® Professional USB 3.0 Dual-slot Reader support all SDXC™ cards?

Yes, but before inserting the SDXC card into the reader, please make sure the operating system of your computer is compatible with SDXC cards and supports the exFAT file format.

View the SD Card Associations reference guide »

What should I do if my computer can’t detect the reader?

Verify that the USB cable is properly connected to the USB port, and insert a card into the reader to see if the light flashes. If your computer still can’t detect the reader, please click on the “chat live” link at www.lexar.com/support or call the Lexar technical support hotline at (510) 413-1275 for further assistance.

Does the reader work with a MAC® system?

Yes, the reader works with Mac OS 10+. However, we are aware of the compatibility issues users may be experiencing when trying to use the Lexar Professional USB 3.0 Dual-Slot Reader with the newest MacBooks, and we’re working diligently to provide a firmware upgrade in the near future.

Does the reader work with Windows® operating systems?

Yes, the reader works with Windows 7, Vista™, and XP.

Lexar Products

General Frequently Asked Questions
Why is memory important to digital cameras?

As picture quality and resolutions on digital cameras have improved, the need to save and store larger photo and video files has increased. Earlier versions of digital cameras often featured built-in, non-expandable memory for storing pictures and video. Memory capacity of these cameras could be reached quickly, forcing users to download pictures constantly to their computers or erase pictures before taking another photograph. This is very inconvenient for users who want to use their cameras without having a computer nearby.

Today’s leading digital camera manufacturers typically feature removable digital film cards for capturing, storing, and swapping images. Popular removable memory solutions include SD, microSD, CompactFlash, and CFast. Typically, camera manufacturers include a minimum-capacity card with the camera, just enough memory to provide a good out-of-the-box experience for the user. As the capacity of that card is reached, either the user must download the photos to a computer, erase pictures, or replace the card to continue taking pictures. That’s why for many typical picture-taking situations like vacations, weddings, or sporting events, the digital photographer needs more digital film.

What are the popular types of digital film today?

Digital film uses non-volatile flash memory, meaning it does not require power to store the pictures taken. Flash memory technology is ideal for applications that require portability and ruggedness. There are three main types of flash memory used for digital cameras today:
SD, microSD, CompactFlash, and CFast formats.

Secure Digital (SD): The size of a postage stamp, SD cards are compact and flexible for use in multiple consumer electronic devices. Its ability to deliver high performance allows consumers to quickly capture photo and video files in a reliable and easy-to-use format.

microSD: The smallest memory card that can be bought, which is about a quarter of the size of a normal-sized SD card. microSD cards are used in mobile phones, tablets, action cameras, drones and other mobile devices.

CompactFlash: A small form factor (about the size of a matchbook) that combines non-volatile storage, high-capacity options and industry-standard compatibility, which is absolutely essential for digital cameras and handheld computing devices. Because they are designed to the guidelines set by the CompactFlash Association, a base-level assurance of compatibility has been set between all-certified CompactFlash cards and any CompactFlash-compliant device.

CFast: The latest evolution of card format from the CompactFlash Association and provides a higher maximum transfer rate than CompactFlash® cards. CFast cards are similar in size to CompactFlash cards, but do not have any pins which can bend in the connector. The format was primarily designed to support the capabilities of next-generation of camcorders and DSLR cameras.

What is the CompactFlash Association?

The CompactFlash Association (CFA) was established in 1995, as a non-profit, mutually beneficial industry association. The CFA’s premise is that CompactFlash technology will result in the intro-duction of a new class of advanced, small, lightweight, low-powered mobile products that will significantly increase the productivity and enhance the lifestyle of millions of people. CompactFlash provides the capability to easily transfer all types of digital information and software between a large variety of digital systems. The goals of the CFA are to promote and encourage the worldwide adoption of CompactFlash technology as an open-industry standard.

Information on the CompactFlash Association can be found at http://www.compactflash.org

Is performance important when talking about digital film?

As digital camera applications, camera resolutions, and picture and video file sizes continue to grow, the ability to both WRITE and READ large files have become critical performance requirement. Improved WRITE performance can significantly reduce the waiting time before another photograph can be taken (“image storage time”). Improved READ performance can significantly reduce the waiting time for photo and video files to be transferred to your computer–saving time and improving digital photography “workflow.”

Lexar SD, CompactFlash and CFast cards significantly reduce file transfer time to your computer AND the time a picture file can be written to the card. While actual performance will vary between camera models, Lexar offers high-speed performance so you never miss the memories you want to save: a baby’s smile, a wedding kiss, or any other precious moment.

What does 633x, 667x, 1000x, 1066x, 1667x, 1800x, 2000x and 3500x (1x=150KB/s) performance mean?

Because digital film performance is so important in capturing the right picture at the right moment, Lexar has implemented an easy-to-understand system to indicate the speed at which the card is capable of storing data. The system is adopted from the CD-ROM industry, in which the performance of CD-ROM drives are rated in “x” increments, where 1x is equal to a sustained write speed capability of 150 kilobytes per second (KB/s). Lexar will continue to introduce faster products with greater “x” ratings, giving consumers an easy way to recognize the latest in high-performance digital photography.

633x = Up to 95MB/s read transfer, write speeds lower
667x = Up to 100MB/s read transfer, write speeds lower
1066x = Up to 160MB/s read transfer, write speeds lower
1667x = Up to 250MB/s read transfer, write speeds lower
1800x = Up to 270MB/s read transfer, write speeds lower
2000x = Up to 300MB/s read transfer, write speeds lower
3500x = Up to 525MB/s read transfer, write speeds lower

Cómo formatear un dispositivo de almacenamiento externo basado en flash en Windows

Cómo formatear un dispositivo de almacenamiento externo basado en flash (unidad flash USB o tarjetas de memoria JumpDrive) en Windows
Para formatear un dispositivo Lexar en Windows, conéctelo mediante USB o un lector compatible y siga los pasos indicados a continuación (tenga en cuenta que este proceso borrará todos los datos de su dispositivo):
1.Acceda al explorador de Windows pulsando la tecla de Windows y presionando la letra «E» o busque y ejecute «Este equipo» en Windows 10 (Mi PC en Windows 8 y versiones anteriores), y haga clic con el botón derecho del ratón sobre la letra del directorio correspondiente al dispositivo externo.
2.Desde el menú, seleccione «Formatear»
3.Puede dejar la configuración tal cual o seleccionar valores específicos si es necesario para la compatibilidad específica de dispositivos y programas.
4.Haga clic en «Inicio»
5.Recibirá un mensaje cuando haya finalizado el proceso de formatear.

Cómo formatear un dispositivo de almacenamiento externo basado en flash en OS X

Cómo formatear un dispositivo de almacenamiento externo basado en flash (unidad flash USB o tarjetas de memoria JumpDrive) en OS X (tenga en cuenta que este proceso borrará todos los datos en su dispositivo):
Para formatear un dispositivo Lexar en OS X, conéctelo mediante USB o un lector compatible y siga los pasos indicados a continuación:
1.Seleccione el «Buscador»
2.Seleccione «Aplicaciones»
3.Seleccione «Utilidades»
4.Seleccione «Utilidades de disco»
5.Seleccione el dispositivo Lexar de la lista de unidades a la izquierda
6.Seleccione «Borrar»
7.Normalmente mantendrá la configuración en MS DOS (FAT) o ExFAT y seleccionará un nombre para el dispositivo, pero realice los cambios necesarios para adaptarse a la compatibilidad específica del software o dispositivo
8.Seleccione «Borrar» en la parte inferior
9.En la ventana emergente de confirmación, seleccione «Borrar» de nuevo

Cómo copiar archivos desde o en su dispositivo de almacenamiento en Windows?

1.Acceda al explorador de Windows pulsando la tecla de Windows y presionando la letra «E» o busque y ejecute «Este equipo» en Windows 10 (Mi PC en Windows 8 y versiones anteriores)
2.Vaya a la carpeta que contiene los datos que desea copiar (por ejemplo, su dispositivo de almacenamiento Lexar o una carpeta de documentos en su equipo)
3.Haga clic con el botón izquierdo sobre el archivo o carpeta que desee copiar. Si copia varios archivos, puede mantener pulsada la tecla «Ctrl» y hacer clic sobre varios archivos o hacer clic y arrastrar una zona alrededor de un grupo de archivos.
4.Haga clic con el botón derecho sobre el archivo seleccionado y seleccione Copiar.
5.Vaya a la ubicación en la cual desea copiar un archivo, como otro dispositivo de almacenamiento o una carpeta diferente.
6.Haga clic con el botón derecho sobre esta ubicación y seleccione Pegar.

Cómo copiar archivos desde o en su dispositivo de almacenamiento en OS X?

1.Acceda al Buscador seleccionándolo en la pantalla de inicio en el escritorio de OS X.
2.Vaya a la carpeta que contiene los datos que desea copiar (por ejemplo, su dispositivo de almacenamiento Lexar o una carpeta de documentos en su sistema)
3.Haga clic sobre el archivo o carpeta que desee copiar. Si copia varios archivos, puede mantener presionada la opción «Comando» y hacer clic sobre varios archivos, o hacer clic y arrastrar una zona alrededor de un grupo de archivos.
4.Mantenga pulsado «Comando» y pulse «C» para copiar los archivos en su portapapeles.
5.Vaya a la ubicación en la cual desea copiar un archivo, como otro dispositivo de almacenamiento o una carpeta diferente.
6.Mantenga pulsado «Comando» y pulse «V» para pegar los archivos desde el portapapeles en la nueva ubicación.

El dispositivo no funciona en Windows

Si un dispositivo de almacenamiento no funciona correctamente, independientemente del hardware o interfaz al que esté conectado, la mayoría de los problemas comunes se deben a la extracción incorrecta del dispositivo de almacenamiento de su ordenador o su lector de tarjetas, a que el dispositivo está corrupto, a una asignación incorrecta de letra de directorio o a un error de controlador.
Con el dispositivo conectado, haga clic con el botón derecho en la esquina inferior izquierda (o en el botón Inicio) en el escritorio para abrir un menú de Acceso rápido y, a continuación, seleccione Administración de dispositivos. En Windows 7 y versiones anteriores, abra el menú Inicio y busque el Administrador de dispositivos y, a continuación, selecciónelo.
– Haga clic en el signo “+” junto a Unidades de disco, Otros dispositivos y controladores de bus de serie universal
– Compruebe si el dispositivo de almacenamiento Lexar está en la lista en cualquiera de esos lugares
– Si el dispositivo está en la lista, compruebe si hay una marca de exclamación amarilla (!) o un signo de interrogación (?) a su lado.
– Si hay una marca de exclamación amarilla (!) o un signo de interrogación (?) al lado del dispositivo, haga clic con el botón derecho sobre él y seleccione quitar o desinstalar. Desenchufe el dispositivo y vuelva a conectarlo, si tiene los controladores adecuados, su ordenador lo debería detectar automáticamente.
Si no hay una marca amarilla (?) o (!) en el dispositivo de almacenamiento Lexar, entonces necesita confirmar/cambiar la letra de la unidad para la memoria USB JumpDrive.
Debe tener privilegios de administrador en su ordenador local para poder cambiar las letras de unidad en Windows.
Haga clic con el botón derecho en la esquina inferior izquierda (o en el botón Inicio) en el escritorio para abrir el Menú de Acceso rápido y, a continuación, seleccione Administración de discos. En Windows 7 y en versiones anteriores, abra su menú de inicio y busque «Crear y formatear particiones de disco duro”.
– En este momento verá su pantalla dividida en dos áreas separadas. Por favor, maximice la pantalla y céntrese en la parte inferior. Verá un listado que dice algo similar a lo siguiente: «Disco 0, Buen estado, Primario, Partición activa.” – este será su disco duro. También verá otras unidades que puede haber enumerado aquí, como unidades de recuperación, cualquier disco duro externo y sus unidades de CD o DVD.
– Compruebe si hay otros números de disco. Por ejemplo, la tarjeta de memoria o la unidad flash USB JumpDrive puede aparecer como disco 1, Extraíble. También se enumerará una capacidad cercana a su tarjeta de memoria, por ejemplo, una tarjeta de memoria de 4 GB debe mostrar alrededor de 3,7 GB de capacidad.
– Si el dispositivo todavía no aparece en la lista o indica «No se han detectado medios”, el controlador del dispositivo o su conexión con el sistema no funcionan correctamente. Pruebe el dispositivo de almacenamiento en otro sistema o puerto, si sigue sin resolver el problema, póngase en contacto con nosotros para obtener asistencia adicional. Si se muestra como no asignado, su partición se ha dañado y debe formatearla para continuar utilizando el dispositivo.
– Si su problema no está relacionado con las opciones anteriores, haga clic con el botón derecho sobre el dispositivo y seleccione «Cambiar letras de unidad y rutas» y, a continuación, haga clic en «Cambiar» y asigne la letra Z, pulse «Aceptar», «Si», y por último, seleccione de nuevo «Aceptar».
Si ninguno de las soluciones expuestas resuelve su problema póngase en contacto con nosotros para obtener asistencia adicional.
If none of the above resolves your malfunction, please contact us for additional support.
Si ninguno de las soluciones expuestas resuelve su problema póngase en contacto con nosotros para obtener asistencia adicional.

El dispositivo no funciona en OS X

Si el dispositivo Lexar no funciona normalmente en Mac OS, independientemente del hardware o interfaz que esté utilizando, pruebe los pasos indicados a continuación:
1.Haga clic en el menú Archivo y luego en «Preferencias del sistema»
2.Asegúrese de que estén presentes el disco duro, la unidad extraíble y el compartimiento óptico
3.Haga clic en el icono de Apple, luego en el disco duro en «Perfilador del sistema»
4.Haga clic en «Utilidades» y «Utilidad de disco»
5.Compruebe si puede ver el dispositivo en Utilidad de disco.
6.Resalte la unidad flash USB/tarjeta de memoria JumpDrive y seleccione «Borrar» (tenga en cuenta que este proceso borrará todos los datos de su dispositivo)
7.En «Volumen», seleccione «Formato DOS» y luego «Borrar». A continuación, podrá ver el dispositivo, sin nombre, en el escritorio.

¿Qué son los sistemas de archivos FAT32, NTFS, ExFAT y Extended Journaled?

FAT32, ExFAT, NTFS y Extended Journaled son algunos de los ejemplos más comunes de sistemas de archivos, que son métodos mediante los cuales los datos se disponen en un dispositivo de almacenamiento. Para explicarlo de forma muy sencilla, las diferencias son las siguientes:
FAT32: el tamaño máximo del archivo es de 4 GB (gigabytes) y el tamaño máximo del dispositivo de almacenamiento puede ser tan bajo como 2 TB (terabytes). Compatible con sistemas Mac y Windows. Se utiliza normalmente para sistemas operativos antiguos y dispositivos antiguos.
ExFAT: una nueva iteración de FAT32, que requiere nuevos dispositivos y sistemas operativos, pero que elimina con eficacia los límites de tamaño de archivo y los límites de tamaño del dispositivo (ExFAT admite cientos o miles de terabytes).
NTFS: específico de Windows , aunque se admite de forma limitada en OS X. Por lo general se utiliza en un disco duro fijo, en lugar de en un dispositivo de almacenamiento extraíble. Al igual que ExFAT, tiene limitaciones de tamaño de archivo menos restrictivas, pero debido a su estado de sistema de archivos basado principalmente en Windows, NTFS puede entrar en conflicto con hardware que no sea de PC.
Extended Journaled, por lo general específico de Apple cuando se trata de productos de consumo, y tiene compatibilidad limitada fuera de las plataformas OS X/iOS. Se utiliza generalmente como una unidad OS de Apple, con el almacenamiento extraíble formateado como FAT32/ExFAT en su lugar.
Para obtener la mejor compatibilidad e interoperabilidad de su producto de almacenamiento Lexar en varios dispositivos (especialmente dispositivos que no sean de PC, como lectores de medios incorporados en televisores, reproductores de Blu-Ray, DVR, etc.), recomendamos formatear su dispositivo como ExFAT o FAT32. Existen hardwares específicos que pueden requerir otros sistemas, incluyendo otros que no nombrados en el presente documento. Para obtener más información sobre las necesidades de un dispositivo en concreto, consulte la documentación del dispositivo o pida asistencia del fabricante para obtener más información.

What is the warranty of Lexar products?

Lexar offers different warranty period for each product. Please refer to our Warranty Policy for details at https://www.lexar.com/support/warranties/

USB Flash Drive

Lexar® Echo Backup Drive FAQs - Discontinued
What are Lexar Echo backup drives?

Lexar Echo backup drives are portable backup solutions designed for netbook and notebook users, providing continuous backup of working files while on the go.

 

What is the difference between the Lexar Echo backup drives?
What makes Lexar Echo drives unique?

Lexar Echo backup drives combine 3 key elements to provide a portable backup solution:

A) Ultra-portable (Echo MX) or ultra-low profile plug-and-stay (Echo ZX) form factor
B) Easy-to-use automatic and continuous backup application
C) Convenient, reliable, flash-based design

How do I secure the files I back up?

Lexar Echo backup drives provide password protection and also give you the option to secure files with 128-bit AES encryption. When creating a backup plan, select “encrypted profile” and register a login password. All data backed up under that plan is encrypted and accessible only through providing the correct password.

Do I need to install a driver and/or software?

You have the option to install the Lexar Echo Backup Manager to enable backup to start automatically when the Echo drive is plugged in.

Do I need administrator privileges (on operating systems) for Echo backup drives to work?

No, the Lexar Echo backup drives do not require administrator privileges to work.

How do I open a backed up file?

For a non-encrypted backup plan, you can access your data manually by going to the “My Backup folder” from the root of the Echo drive. Or you can locate the file under the “View Files” tab on the main status screen and double-click the file. For an encrypted backup plan, you need to first restore the file to your computer before it can be opened.

How do I save multiple versions of a file?

By default, Echo backup drives store 3 versions of a file. You can adjust the number of versions to be saved by clicking on the Advanced Settings button under Options. The maximum number is 10.

How do I open a previous version of a file?

You need to first restore the file to your computer before it can be opened.

Can I have multiple backup plans on one Echo drive?

Yes, you can create and manage multiple backup plans with one Echo drive. The first plan created on a computer is set as the default plan. When the Echo drive is connected to the same computer, the software automatically loads the default plan. Additional plans can be created and the default plan can be changed.

Can I use my Echo drive on multiple computers?

Yes, each backup plan is associated with a computer. You can create one or multiple plans for one or multiple computers. When the Echo drive is connected, the software automatically loads the default plan for that computer.

Can I back up a file on a PC and restore it on a Mac® computer, and vice versa?

Yes, Echo backup drives work across different operating systems and provide easy access to your data whether you are using a PC or a Mac system through one seamless interface. This is true even when the data is encrypted on a PC and needs to be restored on a Mac system or vice versa.

I have files larger than 4GB in size. How do I back up these files to my Echo drive?

In order to backup files larger than 4GB in size, the Echo drive has to be reformatted to NTFS file system. Before you begin, first ensure that you copy the Echo backup software to your computer as formatting will erase all files on the Echo drive. After formatting is complete, copy the software back to your Echo drive.

I received the error “Could not contact server” when I tried to activate the Echo backup software. What should I do?

There may be one of two reasons: A) the activation server is under maintenance and cannot activate the software in which case we suggest that you try again later. and B) the computer is not connected to the Internet. Please verify that your Internet connection is active.

How do I uninstall the Echo Backup Manager?

Go to Start Menu > All Programs> Lexar Echo Backup Manager, and click on the Uninstall button. Follow the onscreen instructions to completely remove the Backup Manager from your computer.

How do I update the Echo Backup software?

From the main status screen, click Help. The pull-down menu appears. Click Update.

Note: When a new release is available for download, an Update dialog box will appear, providing updates instructions (assuming that the computer is connected to the Internet).

Will I lose my backed up data when I update the software?

No. The update is applied to the software files only and does not impact the backed-up data or the backup plans.

Does the software update apply to both Windows and Mac version at the same time?

The Windows version update is separate and independent from that of the Mac version. The update is applied individually.

JumpDrive Secure FAQs
How can I use my JumpDrive Secure on computers with different Operating Systems?

When using your JumpDrive Secure, you should not encounter any problems between computers that have Windows 2000 or Windows XP.If one of the computers you use your JumpDrive on is Windows 98, 98SE or ME, you will not be able to use the Secure Partition of your drive since the Secure software is not compatible with this version of Windows. You will however, be able to access all files on the Public Partition of your drive.

 

Why do I get a MFC42U.dll Error when using my JumpDrive Secure

If you are using Windows 98, 98SE or ME and you have installed the necessary driver, it is possible that you may receive a MFC42U.dll Error. If you do, we recommend that you copy the Secure Software that comes with the drive and save it on your hard drive. Once you have successfully copied over the files, you can delete it from your JumpDrive. This will prevent any errors from popping up when you connect your JumpDrive.

Once again, the Secure software is not compatible with Windows 98, 98SE or ME, but you can still use the JumpDrive as a Mass Storage Device.

 

Every time I connect my JumpDrive Secure on my computer using Windows 98, 98SE or ME, I receive an error. How can I get rid of this?

The error you are receiving is most likely due to your JumpDrive trying to launch the Secure software from the drive. In order to get rid of the error, you can do one of the following…

1. Delete the Secure software from the JumpDrive.
2. Format your JumpDrive. Please be advised that this will delete all files on your JumpDrive.
3. Delete the autorun.inf file. This will prevent the drive from trying to auto-launch the Secure Software.

 

When I tried to delete the secure partition under “Disk management,” I received an error that saying… “The device is Write Protected

Please refer to the instructions below to update your JumpDrive Secure to version 3.2. This will correct the error you are encountering.

Though there are many steps to complete this, this process will only take a few minutes.

– Create a folder on your Desktop and copy all files from your JumpDrive to this folder.
– Copy the entire JumpDrive Secure folder onto your Desktop.
– Verify that there are no important files on your JumpDrive. The next step requires you to Format your JumpDrive.
Once you do this, you will be deleting all files from your JumpDrive.
– Go to My Computer and locate your JumpDrive. Right-Click on the icon and Select Format from the Menu.
– Uncheck the box next to the Quick-Format if it is checked. You should be formatting in Full Format
– Begin Formatting
– Once the drive is formatted, go to the following link to download version 3.2 for JumpDrive Secure. http://lexar.com/drivers.
– Save this file on your desktop
– If required, unzip the files

Once you have downloaded the zip file, you will see a Word Document, which will give you step-by-step instructions on how to install the software update on your JumpDrive Secure. Please read this document prior to installing the software on your JumpDrive. Once you have completed the above steps, you will be able to re-configure your drive utilizing the 3.2 Version of the JumpDrive Secure Software.

 

When I try to remove my JumpDrive Secure by clicking on the “Safely Remove Hardware” icon, I get the following message…

In order to prevent this error from appearing, you will need to do the following when removing your JumpDrive…

– Make sure that all files that you opened from your JumpDrive are closed.
– Exit the application by Right-Clicking on the Secure Software icon and select “Exit”
– Click on Safely Remove Hardware

This will allow you to safely remove your JumpDrive.

Lexar always recommends you to follow the above steps for any JumpDrive you may own.

 

When I use my JumpDrive Secure, I received an Error: 10303. Invalid secure partition found in JumpDrive.

This error will only happen the first time you use your JumpDrive after upgrading from Version 2.0 to Version 3.1.

 

My JumpDrive Secure works on the USB ports on the back of the computer but not on the front. Why?

The problem that you are encountering is possibly due to a driver error or conflict.

Please complete the following steps to allow the port you would like to use active.

– Go to Device Manager
– Click on Each Controller to see what Driver it is using.
– If it is a non-Microsoft Digitally Signed Driver, Click on Update Driver
– Once the Driver is updated, insert your JumpDrive into the port.

Once you complete the steps above, it should resolve your issue.

 

When I remove my JumpDrive, I receive a “Delayed Write Failed Error”

The problem you are encountering is usually because the JumpDrive is removed from the computer without safely exiting the drive.

In order to prevent this error from appearing, you will need to do the following when removing your JumpDrive…

– Make sure that all files that you opened from your JumpDrive are closed.
– Exit the application by Right-Clicking on the Secure Software icon and select “Exit”
– Click on Safely Remove Hardware

This will allow you to safely remove your JumpDrive.

Lexar always recommends you to follow the above steps for any JumpDrive you may own.

 

When the Jump drive software loads up, it closes Windows Explorer window. How do I stop this from happening?

Unfortunately, there is no way to prevent this. When you insert the JumpDrive Secure, it needs to be able to read some very low-level information and is not able to do it with Explorer open.

 

I received Error 10503. Application could not be initialized. Please restart.

The error you received is typically when the JumpDrive Secure you have was used in a Mac Computer. This will only happen the first you insert this into a Windows Computer

 

I created public and private zone using the slider and it doesn’t add up.

When you create a partition on a JumpDrive Secure, you must take several factors into consideration regarding the space allotment. Here are some of the factors to consider…

– Size of JumpDrive Secure Software
– Creating a Partition will take approximately 10mb
– Windows Calculation is different.

 

I received Error 10004 Application could not find any Jump Drive connected to the system.

The error you received can be for multiple reasons. Please check the following

– Disconnect other USB devices
– Check to see if Network Drive is mapped but not connected. If so, remove.
– Check My Computer to see if public drive is showing up

If this does not resolve the issue, please contact our support team.

 

What is Error 21037?

This error typically appears if the JumpDrive Secure is in use or if files from your JumpDrive are open when you are trying exit the JumpDrive Secure Application.

If you receive this error, please do the following steps…

– Make sure all open files from the Secure Drive are closed.
– Close all Explorer Windows
– Try Again.

This should resolve the error message.

 

What is Error 20021?

This error typically appears if the JumpDrive Secure is in use or if files from your JumpDrive are open when you are trying exit the JumpDrive Secure Application.

If you receive this error, please do the following steps…

– Make sure all open files from the Secure Drive are closed.
– Close all Explorer Windows
– Try Again.

This should resolve the error message.

 

What is Error 10505?

This error typically appears if the JumpDrive Secure is unable to load the required driver.

If you receive this error, please reboot your system. This will typically resolve the error message.

Lexar SAFE S3000 and SAFE S3000 FIPS FAQs - Discontinued
What does SAFE stand for?

Secure Access For Enterprise

Why does Lexar offer multiple SAFE solutions?

Lexar® JumpDrive SAFE S3000 FIPS is specifically engineered for government, military, and enterprise users who require ultra high security to meet agency directives Lexar JumpDrive SAFE S3000 is designed for users looking for enterprise-level security that is scaled to meet the budget and performance demands of small businesses.

What makes Lexar JumpDrive SAFE unique?

Lexar JumpDrive SAFE combines 3 key elements to provide a secure flash drive.

A) Hardware-based AES 256-bit Encryption on all stored data
B) Tamper-proof smart card to manage all security critical computations
C) Rugged metal housing to protect against physical damage

What does FIPS stand for?

Federal Information Processing Standards. Publicly announced standards developed by the United States Federal government

Why does the Gemalto brand name appear on the application graphical user interface (GUI)?

Lexar JumpDrive SAFE is jointly developed by Lexar and Gemalto, combining Lexar’s secure solid state storage technology and Gemalto’s .NET smart card technology.

What is the difference between the Lexar JumpDrive SAFE S3000 and Lexar JumpDrive SAFE S3000 FIPS?
Does the encryption reduce the drive performance?

No, the hardware-based 256-bit AES engine performs on-the-fly encryption and does not impact performance.

Do I need to install a driver and/or software for Lexar JumpDrive SAFE?

No, the Lexar JumpDrive SAFE is fully plug and play and does not require any drivers or software to be installed on the host computer.

Do I need administrator privileges (on Operating Systems) for Lexar JumpDrive SAFE to work?

No, the Lexar JumpDrive SAFE does not require administrator privileges to work.

How does encryption protect my data?

All drive content is encrypted with the NIST standard AES encryption algorithm and stored in ciphered form on the flash memory. The encryption key used to perform the encryption is stored securely on the embedded tamper-proof smart card, protecting it from unauthorized access. Without the knowledge of the encryption key, it is exceedingly difficult to extract the data from the cipher, even if one is able to disassemble the drive to access the flash memory.

Why is hardware-based encryption more secure?

A software-based encryption runs on top, and utilizes the shared memory space of the computer operating system to store such contents as encryption keys. Other processes on the operating system may be able to access the same memory space, and in so doing, compromise security. A hardware-based encryption uses the memory space within the device itself, eliminating the risk of access by other processes external to the flash drive.

How does the smart card protect my data?

The smart card provides the following protection:

Tamper-proof storage: Smart cards provide a means of securely storing data on the card. This data can only be accessed through the smart card operating system with authorized access rights. This feature is utilized to store the encryption key, the login password, and the other security parameters.

Isolation of security-critical computations: Operations involving authentication, key generation, and storage are isolated from other parts of the device and host computer that do not have a “need to know.” These operations are all performed on the smart card only.

Strong Authentication: The smart card blocks access to JumpDrive SAFE after a predefined set of login attempts have exceeded. The smart card deploys a stringent PKI-based challenge-response process for authentication. This prohibits any unauthorized access to the flash encryption keys and protects the authorized user. The smart card protects against password dictionary attacks through an increasing delay after each incorrect attempt (before the next login can be attempted.)

Why is smart card-based authentication more secure than other methods of authentication?

The secure microcontrollers used in Gemalto smart cards have security features manufactured into the ICs that thwart attackers from accessing any sensitive information that is stored in the card. Gemalto smart card technology is extremely difficult to duplicate or forge and has built-in tamper protection. Smart card chips include a variety of hardware and software capabilities that detect and react to tampering attempts and help counter possible attacks. This reflects in Common Criteria level EAL 5+ certification achieved by the Gemalto smart card micro-controller. In addition, smart card technology provides secure hardware-based key generation and storage and standard PKI-based challenge-response process to unblock access. Gemalto smart card technology provides security benefits at a number of levels that other hardware-based authentication mechanisms cannot match.

How does the Lexar JumpDrive SAFE S3000 behave if it comes under a password dictionary attack?

The Lexar JumpDrive SAFE S3000 permits up to 5 login attempts. The Lexar JumpDrive SAFE S3000 also introduces an increasing delay after each incorrect attempt before the next login can be attempted. Once the attempts are exceeded, the device rejects further login attempts until the user provides the correct answer to the security question.

Are copies of the password and cryptographic key saved on the host computer?

No. Both the password and cryptographic key are stored securely only on the smart card.

What happens if I forget my password?

The Lexar JumpDrive SAFE S3000 allows password reset once the correct answer is provided to the security question. A new password must be set but no data is erased. If however a user forgets the answer to the security question and exceeds 5 login attempts, the Lexar JumpDrive SAFE S3000 becomes permanently disabled and cannot be recovered.

Does the Lexar JumpDrive SAFE S3000 perform any operations that leave traces on the host computer?

No. All operations are contained within the drive, leaving no trace on the host machine.

How are the encryption keys generated?

The encryption keys are generated by the smart card’s Random Number Generator (RNG) and are stored securely in the smart card’s non-volatile memory. The keys are not stored in the flash memory or the host computer, or transmitted across the USB port.

How is the Lexar JumpDrive SAFE S3000 password protected?

The login password is hashed before being transmitted to Lexar JumpDrive SAFE S3000, and then stored in the tamper-proof smart card. The password validation uses challenge-response process combining with zero-knowledge transfer mechanism. The authentication is performed on the smart card only; there is no way to retrieve the stored password from the smart card. Access is granted only when password has been validated by the smart card. If login attempts are exceeded, the device rejects further login attempts.

Does the Lexar JumpDrive SAFE S3000 support complex passwords?

The JumpDrive SAFE S3000 supports complex passwords, but does not enforce it. The main reason for a complex password is to deter software-based password dictionary attacks. The SAFE S3000 defeats such attacks with the smart card. The smart card permits only a limited number of login attempts and introduces an increasing delay after each incorrect attempt before the next login can be attempted.

How do I get the login application to start automatically?

Description
When you insert your JumpDrive SAFE S3000 – FIPS to your PC, the login application should run automatically. However, this cannot happen under the following circumstances:

    • The JumpDrive SAFE S3000 – FIPS is already connected when you start the PC or reboot the PC.
    • The PC is running Windows 2000
    • You are logged on to Windows as a guest.
      If none of the above is the case, the AutoPlay feature is likely deactivated.

Solution 1
Activate the AutoPlay feature. See “AutoPlay” on page 3 of the userguide

Solution 2
If AutoPlay is already activated, you will need to start the application manually by double-clicking the file ”JumpDriveS3000_PC.exe” in the JumpDrive drive.

Why does a “reboot PC” message appear the first time I insert the JumpDrive SAFE to my PC?

Description 
After inserting the JumpDrive SAFE S3000 to your computer, Windows displays a message asking you to restart your PC. This may happen when a new JumpDrive SAFE is inserted for the first time

Solution 
There is no need to restart the PC. Click Cancel to close the message.

I do not see drive letter assigned to the JumpDrive SAFE. What should I do?

Description 
The JumpDrive SAFE S3000 is attempting to use a drive letter that is already assigned to other drives (such as a network mapped drive.) This may be common in a corporate environment.

Solution 1
If you are using Windows Vista, please update to Service Pack 1 (SP1). This issue should not occur with Windows SP1.

Solution 2
If you are using a different version of Windows, change the drive letter of your JumpDrive SAFE to enable a correct drive display.Here are the steps reassign the drive letters for your JumpDrive SAFE:
1. Insert your JumpDrive SAFE
2. Right-click My Computer and select Manage on the pull down menu to open the Computer Management window
3. Under Computer Management (Local) > Storage, select Disk Management
4. Look for the JumpDrive SAFE drive that has a drive letter in conflict.
5. Right click the drive and select Change drive letters and paths
6. Click Change button
7. In the drop down box, select an unused drive letter and click OK

The “Safely Remove Device” feature is not working. What should I do?

Description
The “Safely Remove Device” feature may not work if the JumpDrive SAFE is being used by other applications.

Solution
(All versions of Windows)
Check that all applications using the JumpDrive SAFE are closed (such as Windows Explorer)Lock the JumpDrive SAFE, and then try safely removing the JumpDrive again.

Windows 2000
The “safely remove device” feature is not supported on Windows 2000.
You should take the following precautions before removing your JumpDrive:
Before removing the JumpDrive SAFE, ensure there is no active operation (the blue LED is not blinking).
Close all applications that were using the JumpDrive SAFE.
Lock the JumpDrive SAFE. Once it is locked, it is safe to remove the JumpDrive.

Solution 1 Vista (recommended)
Download Vista SP1 from the Microsoft Web site.

Solution 2 Vista
Request the hotfix provided by Microsoft. For more information, refer to article 937454 in the Microsoft Knowledge base.

“Windows Vista is telling me to scan and fix a drive. What should I do?

Description
After unlocking the JumpDrive SAFE, Windows Vista displays a message asking the user to scan and fix the drive.

Solution
This is a Windows Vista issue that happens if the JumpDrive was not safely removed previously when connected to a computer running Windows XP. There is no need to scan and fix the drive. Simply continue without scanning.

MAC – I am unable to connect more than one JumpDrive SAFE to the same computer simultaneously. What can I do?

Description
If more than one JumpDrive SAFE is connected to the same Mac computer, you are unable to assess both simultaneously.

Solution
This feature is not currently supported on Mac computers. It is however supported on Windows-based computers.

The application screen remains open even after I remove the JumpDrive SAFE.

Description
This issue occurs only in the Mac Leopard OS. When you remove the JumpDrive SAFE, the application does not exit and the window remains open. If you attempt to use the application, it will exit with an error.

Solution
After removing the JumpDrive SAFE, manually close the application window.

MAC – The Application Support directory remains open even after removing the JumpDrive SAFE.

Description
This issue occurs only in the Mac Leopard OS. When you insert the JumpDrive SAFE, Finder automatically opens the Application Support directory and this window remains open, even after removing the device.

Solution
When you remove the JumpDrive SAFE, manually close the Application Support directory.

I formatted the JumpDrive SAFE using the Mac Disk utility and now the drive does not operate correctly.

Description
This issue occurs only in the Mac Tiger OS.

Solution
If you reformat your JumpDrive SAFE with the Mac Disk Utility, choose MS-DOS as the operating system. If the JumpDrive SAFE was formatted to a Mac OS, it will no longer operate correctly on a Windows-based computer.

Card Reader

Lexar® Professional ExpressCard™ CompactFlash® Reader – Discontinued
Do I need to install the driver before use?

Mac® systems: To help ensure the reader functions properly with your MacBook® computer, we recommend that you install the driver before use. If you have not installed the driver and are experiencing technical problems with the reader, it may resolve them if you install the driver.

Windows® based systems: We recommend installing the driver when using a 32GB or higher capacity CompactFlash® card.

Scroll down the page and select the appropriate operating system for your computer and follow the instructions todownload the driver to your laptop computer. Once you have downloaded the driver, open the file and follow the driver installation instructions.

What should I do if my computer doesn’t detect the reader?

First, check that the reader is fully connected in the ExpressCard slot of your laptop. Please make sure to install the driver—visit www.lexar.com/download to download and install. If the reader still isn’t detected after installing the driver, please click on the “chat live” link at http://www.lexar.com/support/ or call the Lexar technical support hotline for further assistance.

What should I do if my Mac system crashes when I insert the reader into the slot?

Allow your system to reboot and make sure to insert the reader into the system with CompactFlash card already inside the reader. If you have not installed the driver, please visit www.lexar.com/download to download and install.

My MacBook Pro computer crashes when I try to view photos from my CompactFlash card. What should I do?

To view photos, please transfer and save all images from your CompactFlash card to the computer first before viewing images. Do NOT view images directly from the card if you are using a MacBook Pro computer with 4GB of DRAM and above. It will cause the system to stall.

What ExpressCard slot size does the Professional ExpressCard CompactFlash Reader support?

It supports both 54mm and 34mm ExpressCard slots.

Does the reader work with the Windows 7 operating system?

Yes, the reader supports the Windows 7 operating system.

Does the reader work with Mac OS X operating system?

Yes, the reader is compatible with MacBook Pro systems running Mac OS v10.4 and later. Please remember to install the driver.

I don’t see an ExpressCard logo on the reader. Is this reader ExpressCard certified?

The Professional ExpressCard Reader is currently in the process of being certified by the PCMCIA Association. The reader works with both 34mm and 54mm ExpressCard slots.

FireWire CompactFlash Digital Film Reader General FAQs – Discontinued
What is 1394 FireWire?

1394 Firewire is the name of a high-speed and high-performance serial bus, often called FireWire.

What are the supported data-transfer rates for FireWire?

The FireWire serial bus standard defines data rates of 100, 200 and 400MB per second across the cable.

What type of Compact Flash cards can I use with the Lexar FireWire?

You may use Type I and Type II CompactFlash cards

How do I remove the card from the Lexar FireWire Reader?

For Mac: The card must be ejected or unmounted by dragging the disk icon to the “TRASH” before pushing the eject  button on the Lexar FireWire adapter.

For PC: Just push the eject button to remove the digital film.

What capacities of Lexar CompactFlash cards are supported?

The supported capacities are 8MB to 4GB.

Can I use any CompactFlash?

Yes, Lexar tests with many different manufacturers of products to insure compatibility.

Do I need a separate driver for Windows?

No, the driver is already included in Windows 98SE, Windows 2000 and Windows Me.

My Mac OS is 8.5 and I can’t install the Lexar Firewire Reader?

Make sure the Mac OS is 9.0 or greater and the Apple FireWire Software is 2.4 or greater. If you don’t have the 2.4 drivers installed, go to www.apple.com/support and download the driver.

Lexar® Professional UDMA FIreWire®800 Reader - Discontinued
What is the difference between FireWire 800 and FireWire 400?

FireWire 400 is known in the industry as 1394a. FireWire 800 (known as 1394b) is the latest new standard, and offers twice the transfer-rate speed as traditional FireWire 400.

What kind of performance can I expect from the new Lexar Professional UDMA FireWire 800 reader? Is it faster than the FireWire 400 readers?

FireWire 800 doubles the throughput of the original FireWire 400 interface with transfer speeds up to 800 Mb/sec.

Are the connections / ports the same for the FireWire 400 and FireWire 800?

FireWire 400 devices use a 6-pin or 4-pin connector while FireWire 800 devices use a 9-pin connector. Existing FireWire 400 devices can be plugged into either type of port with the appropriate cable. FireWire 800 devices can achieve FireWire 800 speeds only when connected directly to a FireWire 800 port.

Will my older Lexar 40x 512MB CompactFlash card work in my new Lexar Professional UDMA FireWire 800 Reader?

Yes, the reader is backwards compatible to the older generation of Lexar CF cards.

What is the difference between a UDMA CF card and a standard CF cards?

UDMA is a new CompactFlash protocol that allows CF cards to transfer information faster than the previous protocol (PIO Mode 5 and 6).

I use a Nikon D100 Pro series camera. Will it take advantage of the UDMA technology?

No it will not. To determine if your camera can take advantage of the UDMA technology check with your camera manufacturer.

What is the best way to achieve the blazing-fast transfer speeds capable with Lexar readers?

In order to achieve the fastest possible throughput make sure to use the Lexar Professional UDMA FireWire 800 reader and a Lexar Professional UDMA 300x CompactFlash card.

Lexar Products

Comment formater un périphérique de stockage flash sous Windows
Comment formater un périphérique de stockage flash (clé USB JumpDrive/cartes mémoire) sous Windows :

Pour formater un périphérique Lexar sous Windows, connectez-le via une prise USB ou un lecteur compatible et procédez comme suit (veuillez noter que l’opération supprimera toutes les données stockées sur votre périphérique) :

    1. Accédez à l’Explorateur Windows en maintenant la touche Windows enfoncée et en appuyant sur la lettre « E », ou recherchez et ouvrez « Ce PC » dans Windows 10 (« Ordinateur » sous Windows 8 et versions antérieures), et faites un clic droit sur la lettre du lecteur correspondant au périphérique de stockage flash.

 

    1. Sélectionnez « Formater » dans le menu.

 

    1. Vous pouvez laisser les paramètres tels quels ou sélectionner des valeurs spécifiques au besoin pour des raisons de compatibilité avec des programmes ou un appareil spécifiques.

 

    1. Cliquez sur « Démarrer »

 

    1. Un message s’affichera une fois le formatage terminé.
Comment copier des fichiers vers ou depuis votre périphérique de stockage sous Windows
    1. Accédez à l’Explorateur Windows en maintenant la touche Windows enfoncée et en appuyant sur la lettre « E », ou recherchez et ouvrez « Ce PC » dans Windows 10 (« Ordinateur » sous Windows 8 et versions antérieures).
    1. Naviguez jusqu’au dossier contenant les données que vous souhaitez copier (par exemple, votre périphérique de stockage Lexar ou un dossier de documents sur votre PC).
    1. Faites un clic gauche sur le fichier ou le dossier que vous souhaitez copier. Si vous désirez copier plusieurs fichiers, vous pouvez maintenir la touche « Ctrl » enfoncée et cliquer sur les fichiers à sélectionner ou définir un cadre en effectuant un cliquer-déplacer autour d’un groupe de fichiers.
    1. Faites un clic droit sur le fichier choisi et sélectionnez Copier.
    1. Naviguez jusqu’à l’emplacement dans lequel vous souhaitez copier le fichier, comme un autre périphérique de stockage ou un dossier différent.
    1. Faites un clic droit à cet emplacement et sélectionnez Coller
Comment copier des fichiers vers ou depuis votre périphérique de stockage sous OS X
    1. Accédez au Finder en le sélectionnant dans le Dock sur le bureau d’OS X.
    1. Naviguez jusqu’au dossier contenant les données que vous souhaitez copier (par exemple, votre périphérique de stockage Lexar ou un dossier de documents sur votre ordinateur).
    1. Cliquez sur le fichier ou le dossier que vous souhaitez copier. Si vous désirez copier plusieurs fichiers, vous pouvez maintenir la touche « Commande » enfoncée et cliquer sur les fichiers à sélectionner ou définir un cadre en effectuant un cliquer-déplacer autour d’un groupe de fichiers.
    1. Maintenez la touche « Commande » enfoncée et appuyez sur « C » pour copier les fichiers dans le presse-papiers.
    1. Naviguez jusqu’à l’emplacement dans lequel vous souhaitez copier le fichier, comme un autre périphérique de stockage ou un dossier différent.
    1. Maintenez la touche « Commande » enfoncée et appuyez sur « V » pour coller les fichiers du presse-papiers dans le nouvel emplacement.
Le périphérique ne fonctionne pas sous Windows

En cas de défaillance d’un périphérique de stockage, et ceci indépendamment du matériel ou des interfaces auxquels il est connecté, les problèmes les plus courants proviennent de la mauvaise déconnexion du périphérique depuis l’ordinateur ou le lecteur de cartes, d’une corruption, d’une mauvaise affectation de lettre au lecteur ou d’une erreur de pilote.

Avec le périphérique connecté, faites un clic droit sur le coin inférieur gauche (ou bouton « Démarrer ») du bureau afin d’ouvrir le menu d’accès rapide, puis sélectionnez le gestionnaire de périphériques. Sous Windows 7 et versions antérieures, ouvrez le menu Démarrer, recherchez le gestionnaire de périphériques, puis sélectionnez-le.

– Cliquez sur le symbole « + » à côté d’Unités de disque, Autres périphériques et Contrôleur de bus USB.
– Vérifiez si le périphérique de stockage Lexar apparaît à l’un de ces emplacements.
– Si le périphérique apparaît, vérifiez la présence d’un point d’exclamation (!) ou d’un point d’interrogation (?) jaune à côté de lui.
– En cas de présence d’un point d’exclamation (!) ou d’un point d’interrogation (?) jaune à côté du périphérique, faites un clic droit sur ce dernier et sélectionnez Supprimer/désinstaller. Débranchez et rebranchez le périphérique. L’ordinateur devrait le reconnaître automatiquement, s’il dispose des pilotes appropriés.

En l’absence d’un point d’exclamation (!) ou d’un point d’interrogation (?) jaune à côté du périphérique de stockage Lexar, vous devrez confirmer/modifier la lettre de lecteur affectée à la carte mémoire/clé USB JumpDrive.

Vous devez disposer des privilèges d’administrateur local sur votre ordinateur afin de modifier les lettres des disques sous Windows.

Faites un clic droit sur le coin inférieur gauche (ou bouton « Démarrer ») du bureau afin d’ouvrir le menu d’accès rapide, puis sélectionnez le Gestionnaire de disques. Sous Windows 7 et versions antérieures, ouvrez le menu Démarrer et recherchez « Créer et formater des partitions de disque dur ».

– À cette étape, votre écran apparaîtra comme divisé en deux parties séparées. Veuillez agrandir la fenêtre et vous concentrer sur la partie inférieure. Vous remarquerez une liste indiquant des mentions similaires à ce qui suit : « Disque 0, Sain, Principal, Partition active ». Il s’agit de votre disque dur. Vous constaterez également que d’autres lecteurs s’affichent ici, comme les disques de récupération, d’éventuels disques durs externes et vos lecteurs de CD/DVD.

– Veuillez vérifier les autres numéros de disques. Par exemple, votre carte mémoire ou votre clé USB JumpDrive pourrait s’afficher comme étant le Disque 1, Amovible. L’entrée indiquera également une capacité proche de celle de votre carte mémoire. Par exemple, une carte mémoire de 4 Go devrait afficher une valeur située autour de 3,7 Go.

– Si le périphérique ne s’affiche pas ou indique « Aucun média », le contrôleur du périphérique ou sa connexion à votre ordinateur sont défaillants. Essayez de brancher le périphérique de stockage à un autre ordinateur ou sur un autre port, et si le problème persiste, veuillez nous contacter pour recevoir plus d’assistance. Si le disque s’affiche comme Non alloué, votre partition a été endommagée et doit être reformatée pour vous permettre de continuer à utiliser le périphérique.

– Si aucun des cas ci-dessus ne s’applique, faites un clic droit sur le périphérique et sélectionnez « Modifier la lettre de lecteur et les chemins d’accès », puis cliquez sur « Modifier » et assignez-lui la lettre de lecteur « Z ». Cliquez ensuite sur « OK », « Oui » et « OK » à nouveau.

Si aucune des procédures ci-dessus ne résout votre problème, veuillez nous contacter pour recevoir plus d’assistance.

Le périphérique ne fonctionne pas sous OS X

Si votre périphérique Lexar ne fonctionne pas correctement sous Mac OS, et ceci indépendamment du matériel ou des interfaces auxquels il est connecté, veuillez suivre les étapes suivantes

    1. Cliquez sur le menu Fichier, puis sur « Préférences du système »

 

    1. Assurez-vous que le disque dur, le disque amovible et la baie optique soient présents.

 

    1. Cliquez sur l’icône Apple, puis sur le disque dur dans « Informations Système ».

 

    1. Cliquez sur « Utilitaires », puis « Utilitaire de disque ».

 

    1. Vérifiez si le périphérique est visible dans l’utilitaire de disque.

 

    1. Mettez en évidence la clé USB JumpDrive/la carte mémoire et sélectionnez « Effacer » (veuillez noter que l’opération supprimera toutes les données stockées sur le périphérique).

 

    1. Dans « Volume », sélectionnez « Format DOS », puis « Effacer ». Vous verrez alors le périphérique, sans nom, sur le bureau.
What are the file systems FAT32, NTFS, ExFAT, and Extended Journaled?

FAT32, ExFAT, NTFS, and Extended Journaled are some of the most common examples of file systems, which are methods by which data is arranged on a storage device. Very simply, the differences are as follows:

FAT32 – 4GB (gigabyte) maximum file size and maximum storage device size can be as low as 2TB (terabytes). Compatible with both Mac and Windows. Typically used for legacy Operating Systems and older devices.

ExFAT – A newer iteration of FAT32, requiring newer devices and operating systems, but effectively removing the file size limits and device size limits (ExFAT supports hundreds or thousands of terabytes).

NTFS – Windows-specific, though has limited support in OS X. Typically used on an fixed hard drive, rather than removable storage. Like ExFAT, has less restrictive file size limitations, but due to it’s status as a primarily Windows-based file system, NTFS can conflict with non-PC hardware.

Extended Journaled – Mostly Apple-specific when dealing with consumer products, and has limited support outside OS X/iOS platforms. Typically used as an Apple OS drive, with removable storage being formatted as FAT32/ExFAT instead.

For best compatibility and interoperability of your Lexar storage product across multiple devices (especially non-PC devices, such as media readers built into TVs, Blu-Ray players, DVRs, etc.), we recommend formatting your device as ExFAT or FAT32. Specific hardware may require other file systems, however, including ones not listed here. For more information on a given device’s needs, please see your device’s documentation or manufacturer support for more details.

Comment formater un périphérique de stockage flash sous OS X
Comment formater un périphérique de stockage flash (clé USB JumpDrive/cartes mémoire) sous OS X (veuillez noter que l’opération supprimera toutes les données stockées sur votre périphérique) :
To format a Lexar device in OS X, connect it via USB or a compatible reader and follow these steps:
    1. Sélectionnez le « Finder ».
    1. Sélectionnez « Applications »
    1. Sélectionnez « Utilitaires ».
    1. Sélectionnez « Utilitaire de disque ».
    1. Sélectionnez le périphérique Lexar dans la liste des lecteurs à gauche.
    1. Sélectionnez « Effacer ».
    1. Vous conserverez généralement les paramètres sur MS DOS (FAT) ou exFAT et sélectionnerez un nom pour le périphérique, mais n’hésitez pas à effectuer toutes les modifications dont vous avez besoin pour des raisons de compatibilité avec des programmes ou un appareil spécifiques.
    1. Sélectionnez « Effacer » au bas de la page.
    1. Sur la demande de confirmation, sélectionnez à nouveau « Effacer ».