Category: Card Reader

FAQs

Card Reader


Lexar Professional workflow line of products FAQs

About the Products What is the Lexar Professional Workflow line? Transfer files from multiple cards at once with the fully customizable Lexar Professional Workflow line of products. The line includes your choice of two four-bay hubs (Thunderbolt™ 2/USB 3.0 or USB 3.0), a selection of card readers (SDHC™/SDXC™ UHS-II, CompactFlash® UDMA 7, XQD™ 2.0, CFast™ 2.0, and microSDHC™/microSDXC™ UHS-II), and a two-port USB 3.0 hub. Its innovative, modular design lets you create a custom setup, while its high-speed performance lets you offload your work, faster. What products are available within the line? Four-bay hubs: Lexar Professional Workflow HR1 (four-bay USB 3.0 reader hub) Lexar Professional Workflow HR2 (four-bay Thunderbolt 2/USB 3.0 reader hub) Card readers: Lexar Professional Workflow SR2 (SD UHS-II USB 3.0 reader) Lexar Professional Workflow CFR1 (CompactFlash USB 3.0 reader) Lexar Professional Workflow XR2 (XQD 2.0 USB 3.0 reader) Lexar Professional Workflow CR1 (CFast 2.0 USB 3.0 reader) Lexar Professional Workflow CR2 (CFast 2.0 Thunderbolt/USB 3.0 reader) Lexar Professional Workflow UR2 (three-slot microSDHC/microSDXC UHS-II USB 3.0 reader) USB 3.0 hub: Lexar Professional Workflow UH1 (two-port USB 3.0 hub) What’s included in each product box? Hubs: USB 3.0 hub (Professional Workflow HR1) Hub USB 3.0 cable Power supply Applicable power adapter for your region (check package description), and four covers to protect unused reader bays Thunderbolt 2/USB 3.0 hub (Professional Workflow HR2) Hub Thunderbolt 2 cable USB 3.0 cable Power supply Power adapters and four covers to protect unused reader bays Readers: USB 3.0 readers (Professional Workflow SR2, CFR1, XR2, CR1, and UR2) Reader USB 3.0 cable Thunderbolt 2/USB 3.0 reader (Professional Workflow CR2) Reader Thunderbolt cable USB 3.0 cable USB 3.0 hub: Two-port USB 3.0 hub USB 3.0 cable What is the speed advantage of using the hub with readers? Lexar Professional Workflow provides high-speed file transfer at USB 3.0 speeds when using a USB 3.0 port. The throughput is totally dependent on your system specifications, including hard drive write speed, processor speed, memory, and operating system (not to mention the read speed of the cards you’re transferring from). All these variables make it hard to quote an actual performance rating. However, you can expect to see the best performance possible when using a well-equipped computer and a card with fast transfer speeds. Using the Thunderbolt 2 hub, you can expect to see even faster performance. Theoretical limits establish USB 3.0 at 5gbps and Thunderbolt 2 at 20gbps. Therefore, you can generally expect to see up to 4x the performance depending on all the inputs listed above. Performance can greatly vary depending on card speed and the specs of your computer system. Why is it better to include a hub in my setup, rather than using a standalone single-slot reader? The main advantage is that you’ll save time with the ability to transfer data from multiple cards at once (concurrent transfer). With a single-slot reader, you can only transfer content one card at a time (consecutive transfer). With the hub fully populated with your choice of reader or hub modules, you can offload your work, faster. This lets you get to editing, sharing, and eventually back to shooting much sooner. Can I mix and match the reader combination I want? Yes, that’s one of the biggest advantages of using the Lexar Professional Workflow line—the ability to design a custom setup that fits your specific needs. For example, a Nikon D4 shooter may want two CompactFlash (CF) readers and two XQD 2.0 readers, whereas a Canon 5D Mark III shooter may want three CF readers and one SD UHS-II reader. Others may want one or more of the two-port USB 3.0 hubs as part of their workflow setup. Who is this line designed for? This product line was created with professional photographers, videographers, and enthusiasts in mind. It’s an excellent choice for those shooting with multiple cards, or using multiple cameras/video cameras. With the ability of today’s cameras to capture RAW images, high-res photos, 4K video, and beyond, there is a need for faster, higher capacity cards, and quicker transfer of large amounts of data from multiple cards. Now these functions can be done concurrently. And the two-port USB 3.0 module allows you to connect USB flash drives or additional readers, and even charge those devices. Setup and Use Can I use the power adapter that came with my Professional Workflow HR1 with HR2? No, the Professional Workflow HR2 hub requires more power and therefore comes with a larger power supply. Please do not mix the power supplies between the units. Can I use the readers without the hub? Yes, each reader package includes a USB cable so you can use them on their own. This makes them an excellent on-the-go solution. Can I use the reader and two-port USB 3.0 hub modules without the HR1 and HR2 hubs? Yes, each module package includes a USB cable so you can use them on their own. This makes them excellent on-the-go solutions. How does the daisy-chain feature work using the Professional Workflow HR2 hub? To conveniently daisy-chain the hub anywhere in your lineup, you can use both Thunderbolt 2 ports on the back of the hub. Simply connect one Thunderbolt 2 cable from the hub to your computer or other device and then connect the hub to the Thunderbolt 2 cable from the next device, such as a monitor or hard drive. Thunderbolt 2 technology allows for up to six devices to be daisy-chained to one port on your computer. To ensure the best performance, consider placing your hub at the beginning of the chain, closest to your computer. Why do the LEDs on my readers blink? This indicates that the reader is in the process of transferring data from your card to your computer. When your reader’s LED is blinking, do not remove the card or remove the reader from the hub. Are there any recommended reader-specific configurations when using the hubs? Photographers and videographers who are shooting solely with CompactFlash (CF)-based cameras will likely want to purchase four CF readers. Nikon D5 shooters will likely want two CF and two XQD 2.0 readers (assuming they are using both slots in their camera). Canon DSLR users will likely want a combination of CF and SD UHS-II readers (since some Canon cameras tend to use either of both form factors). Many photographers use CF-based cameras for their primary camera and a point-and-shoot camera for general use or scouting. These shooters may also want a combination of CF and SD readers in their hub. Why is a USB type B connector used? This connector is durable and provides for solid, smooth insertion and removal of the readers in and out of the hub. Troubleshooting Does the Professional Workflow HR1 or HR2 hub need to be plugged into AC power to work? Yes, in order for either hub to work correctly, it must be plugged in. There is not enough power supplied from the USB port on a computer to power this device. Why am I getting a series of ‘Drive removed incorrectly’ messages after my Mac wakes from hibernation? Occasionally, the hub may not be recognized after waking. If this happens, please unplug your HR1 or HR2 hub from your Mac and plug it back in. If this doesn’t resolve the issue, you may need to restart your computer. You don’t provide a power adapter that complies with my country’s regulatory guidelines. How can I use the Professional Workflow HR1 or HR2 hub? We’ve worked diligently to provide as many region-specific adapters as possible, but we’re unable to meet the need in every country. If you are in one of these regions, you can purchase a travel converter that meets your country’s international power adapter needs to use with the power supply provided with your Professional Workflow Reader HR1 or HR2 hub. Please ensure that the adapter you purchase meets the requirements of your country’s power adapter guidelines. Why do I get an error message on my computer saying that I do not have enough power to transfer files when using one of the Lexar Professional Workflow hubs? This error occurs when the power cord is not connected to the Professional Workflow HR1 or HR2 hub, or the power supply is not connected to a wall outlet or a power source. Properly connect the hub to resolve the error. Compatibility and Support What card formats do the Professional Workflow readers support? Currently, the product line includes readers that support SD UHS-I and UHS-II, CompactFlash UDMA 7, CFast or CFast 2.0 (Thunderbolt or USB 3.0), XQD 2.0, and microSD UHS-I and UHS-II formats. And for versatility, the CFast 2.0 reader is backwards compatible with the 1.0 format (at 1.0 speeds). As technology evolves and we launch new card formats, we’ll also create new readers for this product line. This ability to purchase new reader formats helps to future-proof your workflow setup and save you money. Will my first-generation XQD card work in the Professional Workflow XR2 (XQD 2.0) reader? No. The XQD 2.0 reader is not backwards-compatible with XQD 1.0 format cards. XQD 2.0 memory cards can be identified by a boxed USB logo on the card label. Can I use the Professional Workflow SR2 (SD UHS-II) reader with my SD UHS-I memory cards? Yes, the reader is fully backwards-compatible with SD UHS-I cards (at UHS-I speeds), so you can use both SD UHS-I and UHS-II cards with the reader. Can I transfer data from three microSD cards at the same time using my Professional Workflow UR2 reader? Yes, if you plug a reader directly into a computer with the included USB 3.0 cable you can transfer data from each card concurrently. This is also possible using the Professional Workflow HR2 (high-speed Thunderbolt 2) or HR1 (USB 3.0) hub. NOTE: First-generation Professional Workflow HR1 hubs (Rev A) only support up to two Professional Workflow UR2 readers at once. To find the Professional Workflow HR1 model you’re using (Rev A or Rev B), check the label on the bottom of the product. How many Professional Workflow UR2 (three-slot microSDHC/microSDXC UHS-I) readers can I use with the HR1 and HR2 (four-bay) hubs? All Professional Workflow HR2 hubs leverage a high-speed Thunderbolt 2 interface, and accommodate up to four Professional Workflow UR2 three-slot readers, filling the hub and providing fast file transfer from 12 cards at once. The latest generation of HR1 USB 3.0 hubs (Rev B) are also capable of transferring files concurrently from up to four UR2 readers. NOTE: First-generation Professional Workflow HR1 hubs (Rev A) only support up to two Professional Workflow UR2 readers at once. To find the Professional Workflow HR1 model you’re using (Rev A or Rev B), check the label on the bottom of the product. What computer operating systems are compatible with the Lexar Professional Workflow line of products? Professional Workflow HR2 and CR2: USB 2.0/3.0 port: Mac OS X 10.6.8+ Thunderbolt 2 port: 10.8.5+ USB 2.0/3.0 and Thunderbolt 2 port: Windows 8/7 Thunderbolt 2 port USB 2.0/3.0 port Card readers: Mac OS® 10.6+ Windows® 8/7 USB 3.0 interface (backwards compatible with USB 2.0 at slower speeds) Two-port USB 3.0 hub: USB 3.0 interface (backwards compatible with USB 2.0 at slower speeds) Do I need a driver for my Thunderbolt 2/USB 3.0 reader or Thunderbolt 2 hub? Yes, Windows users should visit lexar.com/downloads to download the Thunderbolt 2 driver needed to ensure Windows PC compatibility. Will the aftermarket USB 3.0 port card that I installed in my Mac Pro® work with Professional Workflow line products? Yes, on most third-party USB 3.0 cards, it does. However, since this is an aftermarket product, the performance could potentially be slower than true USB 3.0 speeds. Does the Professional Workflow line work with Adobe® Photoshop® Lightroom® software? Yes. However, the software only supports consecutive downloads, not concurrent downloads. So downloads may take longer to complete. Does the Professional Workflow line work with Photo Mechanic™ software (Mac® and Windows)? Yes, and since Photo Mechanic supports concurrent downloading, download speeds are exceptionally fast Is my Lexar Portable SSD compatible with the Professional Workflow HR1 or HR2 hub? Yes. The Portable SSD will fit in either hub and complements the existing offerings in the Workflow line.


Lexar Multi-Card 25-in-1 USB 3.0 reader

Does the Multi-Card 25-in-1 USB 3.0 Reader support SDXC cards? Yes, but before inserting the SDXC card into the reader, please make sure the operating system of your computer is compatible with SDXC cards and supports the exFAT file format. The chart below will help determine if the operating system of your computer supports the exFAT file format. Note: Lexar recommends the use of the SD Formatter tool to correctly format SDXC cards (as opposed to the native OS formatting tools). Click here to install the SD 5.0.1 formatter. Do I have to install a driver before using the Lexar Multi-Card 25-in-1 USB 3.0 Reader? No, the reader has a convenient plug-and-play design and does not require a driver. If you have difficulty using the reader, please visit here for technical support information. What should I do if my computer can’t detect the Multi-Card 25-in-1 USB 3.0 Reader? Verify that the USB cable is properly connected into the USB port, and insert a card into the reader to see if the light flashes. If the LED does not flash, your computer may not be detecting the reader. Please visit here for technical support information. I’m connected to a network drive and use Windows® XP operating system. Why can’t my system detect all five reader card slots when I click on MY COMPUTER? If you are using a network drive and Windows XP operating system, your computer may not be able to detect all of the slots. In order to show all reader slots, you must change the drive letter of your card slots. Please follow instructions below to change the drive letter: On your desktop screen, right click on MY COMPUTER and select MANAGE Select DISK MANAGEMENT from the menu located on the left hand side of your screen Locate and select your REMOVABLE DRIVE (reader slot), then right click Select CHANGE DRIVE LETTER AND PATH and select CHANGE On the right side, you will see a drop-down menu with a letter. Click on the drop-down arrow, select a new letter for your REMOVABLE DRIVE (reader slot), and click OK Does the Multi-Card 25-in-1 USB 3.0 Reader work with Windows 7 operating system? Yes, the reader is compatible with laptops running Windows XP, Windows Vista®, and Windows 7 operating systems. Does the Multi-Card 25-in-1 USB 3.0 Reader work with Mac OS® X operating system? Yes, the reader is compatible with Mac® systems running Mac OS 10.4 operating system and later. Is the Multi-Card 25-in-1 USB 3.0 Reader compatible with USB 2.0? Yes, the reader is backwards compatible with computers that have a USB 2.0 port. What card formats does the Multi-Card 25-in-1 USB 3.0 Reader support? The reader supports 25 popular memory card formats: CompactFlash® Type I and Type II, SD™, SDHC™, SDXC™, miniSD™, miniSDHC™, MMC™, MMCplus™, RS-MMC™, microSD™, microSDHC™, Memory Stick™, Memory Stick (with MagicGate™), Memory Stick PRO™, Memory Stick PRO Duo™, Memory Stick Duo (with MagicGate), Memory Stick PRO Duo Mark 2, Memory Stick PRO-HG Duo™, Memory Stick PRO-HG Duo “HX”, Memory Stick Micro™ (M2™), xD-Picture Card™, xD-Picture Card Type-M, xD-Picture Card Type-M+, and xD-Picture Card Type-H.


Lexar Professional USB 3.0 dual-slot reader FAQ

I noticed the Lexar Professional USB 3.0 Dual-Slot Reader now supports UDMA 7. What does this mean? Addressing the latest developments in technology, Lexar has updated its existing Lexar Professional USB 3.0 Dual-Slot Reader to include UDMA 7 support. This allows you to leverage the speed enhancements of the latest high-performance Lexar Professional CompactFlash cards for even faster file transfer. For older Lexar Professional USB 3.0 Dual-Slot Card Readers, a firmware download is essential for CF 1000x card functionality. The firmware download is located here. What is UDMA 7? UDMA 7, which stands for Ultra Direct Mode Access 7, is the latest transfer mode under the UDMA interface. UDMA 7 allows a maximum transfer rate of up to 167MB/sec. This can be compared to the previous UDMA mode, UDMA 6, which allowed transfer rates of up to 133MB/sec. https://www.lexar.com/wp-content/uploads/2017/09/30.png My laptop/desktop computer has USB 2.0 port; will it work with the Lexar Professional USB 3.0 Dual-Slot Reader? Yes, the reader is backwards compatible with USB 2.0 devices; however, the reader’s transfer speed will be reduced to 2.0 performance levels. You’ll need to connect the reader to a USB 3.0 device to maximize the performance capabilities of the reader. Do I need to install a driver before using the Lexar Professional USB 3.0 Dual-Slot Reader? If you’re using a computer with USB 3.0 port, you will need to install a USB 3.0 driver onto the computer. The driver should be provided by the system or adapter manufacturer. If you’re plugging into a USB 2.0 port, there’s no driver needed. I don’t see any performance difference between the Lexar Professional USB 3.0 Dual-Slot Reader and my existing USB 2.0 reader. What should I do? Performance may vary, depending on the read/write speed of the card and your system’s configuration. In order to experience the performance benefits of the Lexar Professional USB 3.0 Dual-Slot Reader, it must be plugged in to a USB 3.0 host device. What card formats does the reader support? The Lexar Professional USB 3.0 Dual-Slot Reader supports the latest UDMA CompactFlash® (CF), SDXC™ (not supported on all operating system platforms), and SD UHS-I (SD 3.0) memory cards. It’s also backwards compatible with all standard CF, SD™, and SDHC™ cards. Does the Lexar Professional USB 3.0 Dual-slot Reader support all SDXC™ cards? Yes, but before inserting the SDXC card into the reader, please make sure the operating system of your computer is compatible with SDXC cards and supports the exFAT file format. View the SD Card Associations reference guide » What should I do if my computer can’t detect the reader? Verify that the USB cable is properly connected to the USB port, and insert a card into the reader to see if the light flashes. Does the reader work with a MAC® system? Yes, the reader works with Mac OS 10+. However, we are aware of the compatibility issues users may be experiencing when trying to use the Lexar Professional USB 3.0 Dual-Slot Reader with the newest MacBooks, and we’re working diligently to provide a firmware upgrade in the near future. Does the reader work with Windows® operating systems? Yes, the reader works with Windows 7, Vista™, and XP.


Lexar Professional CFexpress usb 3.1 reader FAQ

What card format does the CFexpress USB 3.1 Reader support? CFexpress USB 3.1 Reader only supports CFexpress Type B cards. Is my XQD card reader compatible with CFexpress Type B card? Please check compatibility of your reader with your manufacture.

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