JumpDrive C25i Lexar media manager app FAQs - discontinued
Getting started Which Lexar products work with the Lexar Media Manager app? Currently, the Lexar Media Manager app works with the Lexar JumpDrive® C25i flash drive. For a listing of products that the Lexar Media Manager works with, check out the compatibility list on www.lexar.com/support. To determine if this app is right for your Lexar iOS-compatible product, visit your product’s information page on lexar.com. How do I get the Lexar Media Manager app? You can download the app from the App store®. What is the difference between the Lexar Media Manager app and the Lexar Mobile Manager app? I see both on the App Store. The Lexar Mobile Manager app is an app that is compatible with older Lexar products, and not with more recent Lexar iOS-compatible products. For more information on which app is compatible with your Lexar product, refer to the compatibility chart on the Lexar support page at www.lexar.com/support Is the Lexar Media Manager available for Android? No, the Lexar Media Manager is an app that works with Apple® iOS products. Compatibility Which Apple devices are compatible with the Lexar Media Manager app? The app is compatible with iPhone 5/5s/5c, iPhone 6/6s/6s Plus, iPhone 7/7 Plus, iPhone SE, iPad mini 2/3/4, iPad 4, iPad Air 1/2, iPad Pro 9.7 inch/12.9 inch, and iPod touch (sixth generation). Which music and video file formats are compatible with the Lexar Media Manager? Files supported: Music—MP3/CAF/AAC/AIF/WAV/AIFF/M4A. Video—AVI/FLV/MP4/MOV/M4V/MKV/MPG/RM/RMVB/WMV/3GP Note: Does not support streaming of DRM-protected content. Contact your content provider for details and restrictions. Will the Lexar Media Manager app work with other manufacturer’s flash drives? No, the Media Manager app will only work with Lexar products. Using the App Home Screen Does the app work the same on a tablet as on an iPhone? The functionality of the app is the same. There may be slight differences in navigation due to the available screen size of the tablet vs. the iPhone format. Phone navigation – Encrypt (or Decrypt), Rename, Get info, Zip, and Zip and Lock are all located under “More.” Tablet navigation—More functions visible On the Home screen, what does the percentage and the “free” refer to under Internal Storage and External Storage? The home screen displays your available storage on your device (phone/tablet) under Internal Storage, and your available storage on your connected Lexar product under External Storage. Why can’t I see all the files on my phone/tablet when I tap on “Internal Storage” on the Home screen. Tapping on Internal Storage on the Home screen provides access to only those files stored in the app’s internal storage, and does not provide access to all files on your device. What does External Storage refer to? External storage is the storage on your connected Lexar iOS-compatible device. Why does External Storage say N/A? External Storage will display N/A until you connect your Lexar iOS-compatible device. I have added files to my external storage device and the storage available display has not changed. How do I get it to refresh? Tap on the refresh icon in the upper right corner of the Home screen to immediately refresh your available storage display. What do the individual icons on the Home screen do? Tapping on “Music,” “Photos,” “Videos,” or “Documents” will display only those file types, whether stored in Internal Storage (within the app), or in External Storage (on your Lexar device). Backup will take you to the backup function, and camera will launch the app’s camera. How do I modify the app’s settings? To access the Settings screen, tap on the settings icon located in the upper right corner of the Home screen. Setting Screen What does turning the support setting to the “ON” position do? Turning on the Support function creates a new email to the Lexar support team from the primary email address linked to your device. It will automatically include your app specifications, making it easy for you to send an email to get answers based on your version of the app. What is required for TouchID to work with my app? This function will only work with devices with TouchID. TouchID must be available and enabled on your device. Do I need to toggle the Auto Backup function to the “ON” position in order to do any backups? The Auto Backup function in the Settings screen will allow automatic backups of photos, contacts, or both, every time your Lexar iOS-compatible product is connected to your device. You can still perform manual backups at any time, regardless of whether the Auto Backup function is turned on or not. Which files will Auto Backup back up to my Lexar iOS-compatible product? This function will back up photos and videos that are stored in your camera roll, and contacts stored on your device. It will not back up any files saved in the app’s Internal Storage. Do the camera setting controls on the Settings screen control my device’s camera? The functions within Camera Settings on the app’s Settings screen control the settings for videos taken with the app camera only. Automatic and Manual Backups When running Auto Backup, will I be given the option to automatically delete the files after update? No, the automatic backup function does not automatically delete files after backup. To do this, select manual backup of photos. When doing a manual backup of photos on my iPhone and selecting “Yes” to the message asking whether I want to delete the photos after backup, why does the space available on my Internal Storage display not show a difference? For safety and in case of accidental deletion, your iOS device keeps a folder in your Photo Album of “Recently Deleted” photos. Your deleted photos will be in this folder for 30 days, at which time they will expire. You can delete them immediately by navigating to the folder and selecting all (or some) of the photos and delete them immediately. Once the photos are removed completely from your device, you will notice the storage space percentage and free under Internal Storage on the Home screen will reflect the updated storage availability. Music Why can’t I move all of my music files to my external storage? Only music files not protected by Digital Rights Management (DRM) can be managed with the Lexar Media Manager app. Files that are protected may show up on your music file list in the app, but they will appear greyed out, and you will not be able to select those files. Encryption/Decryption I’ve lost my password for File Lock (Encrypt) and/or App Lock. How do I retrieve it? Your password is unique to you and Lexar does not keep a copy of it, so there is no way to retrieve a copy of it when it is lost. It’s a good idea to choose a password you know you’ll remember, or jot it down somewhere so you can access it if you forget it. Additional Resources I still have questions about the app. Where can I go for help? You can download the full Lexar Media Manager User Guide, view warranty information, and find other support information at www.lexar.com/support
Why doesn’t the Lexar USB flash drive support files that are 4GB or larger? To transfer files larger than 4GB, the USB flash drive must have an NTFS or exFAT file system. The default file system for the USB flash drive is FAT32, which cannot handle single files larger than 4GB (more precisely, one byte smaller than 4GB). Please follow the steps below to format the USB flash drive using the NTFS file system: Warning: all data on the USB flash drive will be lost! Before continuing, please backup the data on the USB flash drive. 1. Open “My Computer” (“Computer” for Vista and 7). Right click on the Lexar USB flash drive and select “Format”. 2. Select NTFS or exFAT from the file system drop-down list. 3. Select “Quick Format” as the format option and click “Start”. Note: If NTFS is not available, close the “Format” window and follow steps 4-9. 4. Right click on “My Computer” (“Computer” in Vista) and select “Properties”. 5. Select the “Hardware” tab and click “Device Manager”. 6. Expand the disk drives and right click on the Lexar USB flash drive. Select “Properties”. 7. Click the “Policies” tab and select “Optimize for performance”. 8. Click “OK”. 9. Repeat steps 1-3. Please note that MacOS 10.6.5 supports full read and write access to exFAT formatted drives. MacOS still only has read-only access to NTFS-formatted drives. Some devices (MP3 players, digital photo frames, etc.) cannot read NTFS or exFAT file systems. Moreover, Windows XP and Vista must be updated to access exFAT. Can I use the Lexar USB flash drive as a bootable USB device? Although booting from the USB flash drive is possible, this is not a feature supported by Lexar. The USB flash drive is designed to be used as a storage device. Does the Lexar USB flash drive have write protection? The Lexar USB flash drive does not offer write protection. If you experience write protection messages when using the USB flash drive, please check the following: 1.Confirm that you are allowed to write to the removable storage device. There may be security settings in the operating system that disable write access to removable storage devices. 2.Confirm if you have used third-party software to enable write protection on your USB drive. If none of the above is true, then the USB flash drive may be faulty. Please contact our technical support for further assistance. Is USB3.0 the same as USB3.1? USB3.1 is a specification developed by the USB-IF. USB3.1 includes USB3.1 Gen1 and USB3.1 Gen2: USB3.1 Gen1 (SuperSpeed): The highest theoretical transfer speed is 5 Gb/s (equivalent to USB3.0). USB3.1 Gen2 (SuperSpeed+): The highest theoretical transfer speed is 10 Gb/s. The actual speed is based on product specifications. The USB flash drive is not recognized by the computer. What should I do? Please check if the USB port on your computer is functioning normally and whether the flash drive driver is mounted. If the port function and driver are normal and the USB flash drive still cannot be recognized, please contact our technical support. Some USB flash drives with metal casing are hot after hours of use. Is this normal? Heating up is normal for USB flash drives. Temperature may vary between metal casing and plastic casing due to the metal casing absorbing more heat. What are the transfer rates of USB1.0, USB1.1, USB2.0, USB3.0, and USB3.1? Theoretically, USB 1.0 can transfer up to 1.5 Mb/s* USB 1.1 can transfer up to 12 Mb/s* USB 2.0 can transfer up to 480 Mb/s* USB 3.0 and 3.1 (Gen 1) can transfer up to 5 Gb/s* USB 3.1 (Gen 2) can transfer up to 10 Gb/s* *Actual performance may vary based on different products. What is a USB Type-C connector? USB Type-C, also known as USB-C, is a universal serial bus (USB) connector. The biggest feature in appearance is that both ends are completely identical. Compared with the Micro-USB, this means that users do not have to find the correct orientation as both ends can be inserted. USB Type-C supports OTG, that is, in the absence of a host (such as a personal computer), data can be directly transferred between portable devices. It can support up to USB 3.1 specifications and is backward compatible. What is a Micro USB connector? It’s a substitute for the Mini-USB on many smart phones and tablets, is half the height of the Mini-USB plug, and nearly as wide. Micro-USB supports OTG, that is, in the absence of a host (such as a personal computer), data can be directly transferred between portable devices. It is compatible with USB1.1 and USB 2.0 specifications. What is the correct way to use the USB flash drive? Please insert the USB flash drive into the corresponding USB port of the computer; the folder window or the USB icon will pop-up automatically. To stop using the USB flash drive, please use “Safely Remove Hardware” and choose to eject the USB flash drive, then remove the USB flash drive from the computer. How can I protect the data on my USB flash drive? When you’re done with using the USB device, perform the “Safely Remove Hardware” action before removing the USB device. If the data is important, please develop a habit of making backups on other storage devices. Is there a difference between USB 2.0 and USB 3.1 in storing data? The theoretical data transmission speed of USB2.0 is slower than that of USB 3.1, but the function of storing data is no different. Please note that the USB 3.1 standard USB drive or port is backward compatible with the USB2.0 interface. The computer only has a USB 2.0 port. Can I use a USB 3.0 USB flash drive? USB3.0 is backward compatible with USB2.0, so reading and writing data will not be affected. However, the use of a USB3.0 USB drive in a USB2.0 port will limit the transmission speed. How do I check the capacity of my USB flash drive? Please go to “My Computer”, right click on the USB flash drive icon and click “Properties” to display the capacity of the flash drive device. You can also confirm the capacity of the USB flash drive through “Disk Management” in “Computer Management”. (The function names may be different for different computer systems.) How does the USB flash drive store data? The USB flash drive uses NAND Flash as a component for storing data. The NAND Flash stores data by means of charging and discharging (writing/erasing). This type of storage device has the advantages of lighter weight, smaller size, lower power consumption, shock resistance, and better performance than traditional hard disks. How do I change the name of the USB flash drive? Right click on the USB drive icon and select “Rename” to change the name of the USB flash drive, or change the name in the “Disk Volume” field by formatting. To avoid losing any data, please back up your drive before formatting. What happens when I accidentally unplug my USB drive during the process of transferring data? Please avoid unplugging the USB flash drive during data transfer. This action might cause data lost during the transfer process, and may even cause the USB flash drive to function abnormally. When you’re done using the USB flash drive, please go to “Safely Remove Hardware” first and then remove the USB flash drive from the port.
JumpDrive® Fingerprint F35 Flash Drive FAQs
After plugging in my USB flash drive, why doesn’t my computer recognize it? Please re-attach the flash drive and run the application again. Why does the flash drive show less than the total capacity? The total capacity is divided up between the public partition and secure partition. Users can change the capacity of the secure partition once their fingerprints have been authenticated. Can the secure partition of the flash drive be accessed through my smartphone? Only the public partition can be accessed through your smartphone. Why can’t files larger than 4GB be saved to the flash drive? The initial format of the F35 is FAT32; you need to re-format it to exFAT when transmitting files larger than 4GB. Please note all files on the drive will be lost if you re-format. However, the fingerprint application itself, will not be erased. What systems are compatible with the fingerprint application? The fingerprint application can be operated in Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10. What are the minimum requirements to set up an admin/user account or change the partition size of the drive? The fingerprint application requires Windows XP and up.The fingerprint application is required to setup any accounts or changes to the partition size. If I have an older version of Windows, Mac OS, or Linux, can I still access the public and secure partitions? Regular flash drive use is compatible with Windows, Linux, and macOS. Why does the secure partition disappear after 15 minutes? The secure partition is designed to close after 15 minutes of inactivity for security purposes. To re-access the secure partition, simply place an authorized fingerprint on the sensor and it will re-open. What type of encryption is used on the Lexar F35 fingerprint flash drive? Encryption is based on the 256-bit AES method. The fingerprint data is saved on the flash drive with an exclusive UID produced by FP IC. Since the fingerprint data and fingerprint algorithm is separate, the data saved in the secure partition will be lost if the flash drive is dismantled by force. How many chances do I have to enter my administrator password correctly? If the user enters an incorrect password more than 254 times in succession, the F35 will start the process of self-destruction. All data in the USB flash drive will be erased, and the F35 can only be recovered by downloading the firmware again. Why can’t I access the secure partition after placing my finger on the fingerprint sensor several times? Ensure your fingerprint and sensor are clean and dry. If that doesn’t work, try re-attaching the flash drive.
JumpDrive C20i Lexar mobile manager FAQs - discontinued
General Access 1. How do I check the In-App and External (USB) Storage usage? In-App or External Storage memory used (%) and memory availability are displayed at the top of the home screen. 2. What is In-App Storage and why doesn’t it display everything on my iPhone®/iPad®? In-App Storage is the memory partition within the Lexar Mobile Manager app only, and doesn’t include all the files that you have saved on your iPhone/iPad. It doesn’t allow you to browse those files that are saved directly on your device – only those saved within the app. This restriction is set by Apple® iOS, not the app developer. 3. How do I access files on my In-App or External (USB) Storage? Tap the ‘In-App Storage’ or ‘External Storage’ icons at the top or in the main menu. This will access the relevant storage file manager. 4. Can I use the Lexar Mobile Manager app when no Lexar iOS-compatible product is connected? Yes, the Mobile Manager app can still function without an external drive connected, however the functionality involving external storage will not be available. When trying to use external storage features, you’ll see a pop-up window that says “Device not Connected”. External Storage on the home screen will show as N/A when no drive is connected. File Management 1. How do I copy or move files from External Storage to In-App Storage and vice versa? Make sure your Lexar iOS compatible memory product is connected to your phone. Tap the ‘External Storage’ or ‘In-App Storage’ icon, depending on where the file is currently located. Tap ‘Select’ on the top right corner and select the file(s) to copy or move by tapping the button next to the file. Tap ‘Copy’ or ‘Move’ then select ‘In-App Storage’ or ‘External Storage’, depending where the files are to be copied/moved to. Select the file destination and tap ‘Copy here’ or ‘Move here’. 2. How do I copy videos from the Camera Roll or any accessible folders or albums on the device? Tap the ‘Video’ icon to enter the menu. Tap the arrow under ‘In-App Storage’ at the top to expand the menu and tap on ‘Camera Roll.’ Navigate to the folder containing the videos and tap ‘Select’ at the top right and then select the video(s) you want to copy. If you want to send them to the root folder within In-App Storage or External Storage, select ‘Sync to In-App’ or ‘Sync to External.’ If you want to send the file to a specific folder select ‘Copy,’ navigate to the required destination and tap ‘Copy Here.’ 3. How do I copy pictures from the Camera Roll or any accessible folders or albums on the device? Tap the ‘Video’ icon to enter the menu. Tap the ‘Photo’ icon to enter the menu. Navigate to the relevant folder or album within Camera Roll and tap ‘Select’ at the top right hand corner. Select the photo(s) you want to copy. If you want to send them to the root folder within In-App Storage or External Storage, select ‘Sync to In-App’ or ‘Sync to External.’ If you want to send the file to a specific folder select ‘Copy,’ navigate to the required destination and tap ‘Copy Here.’ 4. How do I copy or move videos or pictures to the Camera Roll from External Storage? Tap ‘External Storage’ from the home screen. Navigate to the file(s) you want to copy or move to the Camera Roll (limit of 20 files). Tap ‘Select’ and then select the videos or pictures you want to copy or move. Tap ‘Copy’ or ‘Move’ and then select ‘Camera Roll.’ 5. How do I rename a file in External Storage? Files in External Storage cannot be renamed within the app. They can be renamed on your computer. Connect your Lexar iOS-compatible product to the USB port of your Mac/PC and then rename the files as you normally would through your Operating System. You can also copy or move the file to In-App storage, and then follow the instructions for renaming a file in In-App Storage. 6. How do I rename a file in In-App Storage? From the home screen tap ‘In-App Storage,’ navigate to the file, tap ‘Select’ at the top right corner, and select file(s) you want to rename. Tap ‘More,’ then select ‘Rename.’ Enter the new name and tap the checkmark to create the new name. 7. How do I create a new folder in External or In-App Storage? Go to the In-App Storage or External Storage menu. Tap ‘Add’, then select ‘New Folder.’ Enter the new folder name and tap the checkmark to create the folder. 8. How do I move a file to a folder? Navigate to the file you would like to move and select the file. Tap ’move.’ Navigate to your desired destination folder, and select the folder. Tap ’move here‘ to move your file to this folder. 9. How do I create a new text file? Go to the In-App Storage or External Storage menu. Tap ‘Add’, then select ‘New Text File.’ Type the text in the text box, then click on the title to change the file name. Click the checkmark at the top right to save the text file. 10. How do I delete a single file? Find the file in the In-App Storage or External Storage menu. Slide from right to left on the file. Tap the red trash can icon to delete the file. 11. How do I delete multiple files? While in any category menu, tap ‘Select’ at the top right corner. Select file(s) and tap ‘More.’ Then select ‘Delete.’ 12. How do I enable Dropbox support in the Lexar Mobile Manager app? Tap the Dropbox icon. Dropbox will ask for permission to connect with the Lexar Mobile Manager app. Enter your Dropbox login details to allow access to your account via the Lexar Mobile Manager app. 13. How do I record a voice memo through the Lexar Mobile Manager app? Tap the ‘Recorder’ icon to open the voice recorder function. Within the voice recorder, tap the red ‘Recorder’ button to begin recording, and the stop button when complete. You can hear your recording by tapping the play button, and you can delete the recording by tapping the ’X‘ button. Tap ’Save’ in the upper right hand corner. The file will be saved to the list within the Recorder with the time stamp as the file name. If you want to save a recording to In-App Storage or External Storage, navigate to In-App Storage or External Storage, tap ‘Add’ then select ‘Voice Recording,’ select the file you want to add, and tap ’Add.’ 14. How do I attach files to an Email? While in any category menu, tap ‘Select’ at the top right corner. Select the file(s) and tap ‘Share,’ then select ‘Mail.’ 15. How do I save Email attachments to In-App Storage? Long press on the attachment in an email. Select ‘Import with Mobile Manager’ app to save to the root folder in In-App Storage. 16. How do I print documents in the Lexar Mobile Manager? (requires an AirPrint enabled printer) Open or select a file and tap ‘Share.’ Choose ‘Print’ from the Share menu. Multimedia Files 1. How do I play music or videos from External Storage ? Connect a Lexar iOS-compatible product to your Apple device. Tap the music or video icon to enter the relevant menu. Tap the arrow at the top to expand the menu. Choose ‘External Storage’ and tap any music or video file to start playing it. 2. How do I play music or videos from In-App Storage? Tap the music or video icon to enter the relevant menu. Select the relevant folder. Tap on any music or video file to start playing it. 3. How do I view pictures from External Storage? Connect a Lexar iOS-compatible product to your Apple device. Tap the ‘Photo’ icon on the home screen. Tap the arrow at the top to expand the menu. Choose ‘External Storage’ and tap any image file to view it. 4. How can I view my pictures from In-App Storage? Tap the ‘Photo’ icon on the home screen. Tap the arrow at the top to expand the menu. Choose ‘In-App Storage’ and tap any image file to view it. 5. Can I play movies/TV shows bought from iTunes®? Movie files bought through iTunes are protected (Digital Rights Managed or DRM) files and are not accessable through third party software such as the Lexar Mobile Manager app. Backup & Restore 1. How can I backup Contacts or Camera Roll to a Lexar iOS-compatible product? Connect a Lexar iOS-compatible product to your Apple device. Tap the ‘Contact Backup’ or ‘Photo Backup’ icon to enter the relevant menu. Tap the ‘Backup’ button to start the backup. The time stamp will be displayed in ”Previous Backup” when the process is complete. The backup files are stored in External Storage in a folder called ”Backup.” 2. How do I restore Contacts or Camera Roll from a Lexar iOS-comatible product? Connect a Lexar iOS-compatible product to your Apple device. Tap the ‘Contact Backup’ or ‘Photo Backup’ icon to enter the relevant menu. Tap the ‘Restore’ button to enter the restore options. To restore Contacts, select the file you wish to restore from. To restore Camera Roll, select ‘Restore All Files’ or ‘Select file(s)’. The time stamp will be displayed in ”Previous Restore” when the process is complete. Note: Current Contacts will be replaced by the backup file. 3. How do I automatically backup Contacts/Camera Roll to a Lexar iOS-compatible product? Tap the ‘Settings’ icon from the home screen. Select the items to be automatically backed up when a Lexar iOS‑compatible product is connected to the iOS device. Contacts and/or Photos will then be automatically backed up whenever your Lexar iOS-compatible device is connected to your phone. 4. Can I cancel while backup or restore is in progress? Yes, tap on the ‘X’ button to cancel the backup process. Note: If you cancel during Photo Backup, the app will pick up from where you left off next time you tap ‘Backup.’ Security Features 1. How do I encrypt (password protect) files or a folder within In-App Storage or External Storage? Navigate to the file you would like to lock and tap ‘Select’ at the top right corner. Select the file(s) or folder. Tap ‘More,’ then select ‘Lock.’ Enter any alphanumeric characters twice to confirm. Tap the ‘checkmark.’ The extension of locked files will be changed to “.locked.” Note: Only files and folders stored in “In-App Storage” or “External Storage” can be locked. 2. How do I decrypt encrypted files and folders? Tap on the ‘locked file’ or ‘folder.’ You will be prompted to enter the password to unlock it. Tap the ‘checkmark.’ 3. How do I use the App Lock to lock the Lexar Mobile Manager App? Open the Lexar Mobile Manager app and go to ”Settings.” Tap ‘App Lock’ and enter a four digit numeric passcode. Follow the prompt and re-enter the password to confirm. The app is now locked. Once enabled, you will be prompted to enter the 4‑digit passcode every time the app is launched. To disable the app lock, turn App Lock off in Settings. Enter the four digit numeric password used to initially lock the app.