常见问题解答

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常见问题解答

SSD固态硬盘

SSD硬盘和HDD硬盘有何区别？

SSD和HDD的最大区别之一是SSD硬盘没有移动部件。由于没有移动部件，SSD硬盘的速度更快，更安静，抗冲击力和抗震力也更强。

如何在计算机中安装SSD硬盘？

请参阅快速入门指南，网址： https://www.lexar.com/cn/support/downloads/

安装SSD之前是否需要安装驱动程序？

一般来讲，如果SSD支持SATA接口，则Windows 7和10中内置驱动程序。无需安装任何第三方驱动程序。
如果SSD支持PCIe，则必须在Windows 7中安装NVMe驱动程序。Windows 10具有PCIe SSD的本地驱动程序。

什么是“S.M.A.R.T”？如何检查SSD的S.M.A.R.T？

S.M.A.R.T代表“Self-Monitor and Report Technology”（自我监测和报告技术），内置在硬盘和固态硬盘中以指示硬盘状态。所有Lexar SSD系列都支持S.M.A.R.T，并且Lexar提供的SSD Dash工具可在Lexar官网上免费下载，以帮助用户轻松获取S.M.A.R.T值。S.M.A.R.T包含平均P/E周期计数、总通电时间、通电周期计数、总主机写入/读取数和其他特定信息。

购买新的SSD时，如何将操作系统和数据保留在原始硬盘中？

建议采用系统克隆方式将操作系统传输至SSD。它将保留计算机所需的所有数据、设置和驱动程序。要克隆硬盘，Lexar建议使用EaseUS Todo Backup作为助理，更多详情请访问https://www.easeus.com/ 。

什么是“垃圾回收”？

在SSD中，会在使用过程中产生大量分散数据块。垃圾回收（所谓的GC）机制将这些数据块移至特定物理单元，然后重新使用原始单元存储新数据。垃圾回收是必要的，并可提高SSD的整体性能。Lexar优化高效GC的算法以确保SSD运行顺畅。

什么是“Trim”？Trim和垃圾回收之间的关系是什么？

TRIM是OS（操作系统）命令集，在Windows 7中开始支持。当用户删除文件时，OS发送TRIM以通知SSD此删除操作，然后SSD将特定存储单元标记为无效状态。一旦GC操作，GC就可以更准确高效地擦除存储单元，无需在闪存中重新分配数据。

什么是“M.2”？

M.2称为NGFF（Next Generation Form Factor，下一代外形规范），允许将功能扩展、收缩和高度集成到单个外形规范中。SSD是采用M.2的设备之一，轻薄紧凑，可灵活适应不同的设备。

为何我的性能基准与期望值不同？

测试值因不同基准工具而异。
工具的版本也对测试结果有影响。
平台可能也会影响结果。一般而言，在高端平台上的性能会更好。
如果SSD被使用过，里面包含数据，则可能会有点慢。

即使在相同的条件下，单个测试的结果也有细微差别。

如何检查计算机是否兼容可使用M.2 Pcle SSD？

M.2插槽可能仅支持SATA协议。购买M.2 PCIe SSD前，请联系服务中心或访问PC/笔记本电脑/主板制造商网址，获取详细规范。

SSD需要进行碎片整理吗？

SSD具有耗损均衡机制。此机制可确保每单个物理存储单元都获得相同的P/E周期。它旨在延长工作寿命。不需要碎片整理。

修改或篡改SSD硬盘会使保修失效吗？

修改或篡改SSD硬盘会使保修失效。

NVMe M.2 SSD硬盘是否适用于任何M.2插槽？

否，请验证您的笔记本电脑或台式机是否支持NVMe SSD硬盘。

PSSD移动固态硬盘

常见兼容性问题解答汇总

1、PSSD可在哪些系统和设备上使用？
系统：Windows 7，Windows 8，Windows 10，Mac OS，Android。
设备：台式电脑，笔记本电脑，安卓手机，安卓系统的智能电视和平板电脑，暂不支持苹果手机和iPad。

2、PSSD可以在哪些接口使用?
USB 2.0, USB 3.0, USB 3.1, Type-C, Thunderbolt 3

3、PSSD出厂时默认的文件系统是哪一种？
Lexar PSSD出厂默认的文件系统为exFAT，exFAT文件系统可以直接在Windows，Mac，Android系统使用。如果手动格式化为其他文件系统，可能会出现不兼容导致无法识别，例如在Windows系统上将PSSD格式化为NTFS文件系统，再连接到Mac平台，将无法识别。

4、PSSD支持Windows to go吗？
支持。

5、PSSD可以在摄像机上使用吗？
可以在有type c和USB接口的摄像机上使用。

6、PSSD支持iPhone和iPad吗？
不支持

7、PSSD有指示灯吗
有

8、PSSD无法被设备识别？
有可能是设备不支持PSSD的文件系统导致无法被设备识别。连接设备时，请注意指示灯是否有闪烁。若是Windows系统，可以在磁盘管理查看PSSD的状态，进入方式为我的电脑点击右键管理磁盘管理。

常见速度异常问题解答汇总

1、PSSD的速度为何达不到标称的速度？
PSSD的速度跟接口和电脑配置有关，标称速度是在USB 3.1 GEN 2接口下，使用测试软件测得的结果。

2、为什么拷贝文件时，PSSD的速度只有40MB/s？
请确认接口是否为USB 2.0。如果是USB 2.0，40MB/s属于正常现象，USB 2.0接口的带宽限制了PSSD的速度。如果是在USB 3.0或者USB3 3.1 GEN2的接口下，速度仍然为40MB/s。可能是线材与PSSD的接口接触不良导致，建议重新拔插后再使用。

常见加密软件问题解答汇总

1、如何使用加密软件？
PSSD出厂时，已在盘内预制了加密软件的安装包，有Windows和Mac两个两种版本，消费者可以根据自己的实际需要安装。若安装包丢失，可在Lexar官网的下载中心进行下载安装。

2、加密软件如何使用？
根据系统选择安装包，安装成功后设置密码和密码提示。建需要的文件复制到加密软件界面即可。加密软件可以进行本地备份。加密软件是通过软件AES 256位的方式进行加密，需要输入密码方可查看和操作文件。

3、加密软件忘记密码后，如何找回？
加密软件安装时有设置密码提示功能，忘记密码时可以通过提示找回密码。

如何使用SL100 Pro移动固态硬盘？

包装清单：
SL100 Pro移动固态硬盘 (配备USB Type-C (USB-C)端口)
USB Type-C转Type-C数据线
USB Type-C转标准USB Type-A数据线

系统支持：
Mac^® OS X 10.6+
Windows^® 10/8/7T
标准USB (Type-A或Type-C) 接口

如何连接？
依照电脑USB接口(Type-A 或 Type-C)选择使用合适的数据线。再将数据线的两端，各自连接到SL100 Pro固态硬盘的Type-C接口(下见图一)及电脑USB相对应的接口(见下图二)，即可开始工作(见下图三)。

1.将合适的数据线的Type-C接口端连接至SL100 Pro固态硬盘上
2.将合适的数据线的另外一端连接至电脑USB接口
3.即可开始工作

SD/microSD存储卡

什么是 SD UHS?

UHS 是超高速度（Ultra High Speed）的英文缩写，指的是 SDHC 存储卡和 SDXC 存储卡提高总线接口速度的新技术。
UHS-I最高传输速度（理论值）为104MB/s，支持UHS的SDHC/SDXC存储卡读写性能可提升至104MB/s。UHS-I 可使接口速度达到每秒104MB，而支持 UHS 的 SDHC 卡或 SDXC 卡的传输性能可提升至每秒104MB。
UHS-II是新一代UHS。 UHS-II将接口速度提高到312MB / s。比UHS-I快3倍。

*资料来源：SD协会

什么是 U1/U3 速度等级？

有些新的UHS存储卡会标称U1速度，这表示该UHS-I具备U1速度等级，代表录制视频内容最低写入速度为10MB/s。值得注意的是，虽然U1速度等级与Class 10的速度相同，但二者测试方式不同，符合其中一种速度等级并不意味着同时也符合另外一种速度等级。U3 标记意味着存储卡性能需要达每秒30MB才能满足4K分辨率的录制和播放。

什么是 V30/V60/V90视频速度等级？

它代表视频录制与写入恒定速度的分级。分为三种速度等级，“速度等级”，“UHS速度等级”和“视频速度等级”。此速度等级通过指定最低写入性能来提供视频记录所需的恒定速度。这包括V6，V10，V30，V60和V90。 V6 Speed Class意味着存储卡的最低写入速度需要达到每秒6MB，V10为每秒10MB，30为每秒30MB，依此类推。

V60和V90可应用于高分辨率和高质量的8K视频录制，V30可应用于4K分辨率。

SD卡制造商会在其存储卡(SDHC，SDXC，UHS-I，UHS-II和其他SD存储卡等)打印上这些速度等级（V60，V90等）。用户可依照不同速度等级挑选最符合使用需求的存储卡。

*资料来源：SD协会

什么是A1 / A2应用性能等级？

它用于智能手机应用程序性能分类。应用程序性能等级1（A1）和等级2（A2）定义随机读/写IOPS的最小平均值。 A1的IOPS规格读取1500IOPS /写入500IOPS，最小持续顺序性能为10MB / s。 A2的IOPS规格比A1快几倍。随机读取为4000IOPS，随机写入为4000IOPS。这意味着A2的写入性能比A1读取性能快，并且最小持续顺序性能也是10MB / s。

*资料来源：SD协会

市场上哪些设备与Lexar SD / Micro SD兼容？

请参阅Lexar兼容性列表.

什么是 SD/SDHC/SDXC/SDUC？

*资料来源：SD协会

SDXC卡是否可用于SDHC主机设备？

是，SDXC卡可用于SDHC主机设备。下图详细显示了支持的主机设备和存储卡。

卡和主机设备
-SDUC存储卡只能与SDUC主机设备配合使用。
-SDXC存储卡可与SDXC和SDUC主机设备配合使用。
-SDHC存储卡可与SDHC、SDXC和SDUC主机设备配合使用。
-SD存储卡可与SD、SDHC、SDXC和SDUC主机设备配合使用。

有关卡和主机设备的其他信息
-SDUC主机设备可使用SD、SDHC、SDXC和SDUC存储卡。
-SDXC主机设备可使用SD、SDHC和SDXC存储卡。
-SDHC主机设备可使用SD和SDHC存储卡。
-SD主机设备仅可使用SD存储卡。

*资料来源：SD协会

哪些操作系统支持SDXC/MircoSDXC/exFAT文件系统？

SDXC/microSDXC卡和256GB CompactFlash卡在exFAT文件系统中进行本地格式化。闪存盘也可按exFAT格式化。操作系统必须支持exFAT文件系统，这些设备才能正常运行。可能需要更新设备上的操作系统以识别SDXC/microSDXC卡。

支持exFAT文件系统的操作系统

注意：有些主机设备可能不支持SDXC卡。SDXC/microSD卡不能在Windows 98、Me、2000上使用

如何恢复存储卡上丢失或删除的文件？

Lexar建议使用Lexar恢复工具。可在以下网址下载该工具： https://www.lexar.com/cn/support/downloads/.

请参阅“常见问题”页面下的Lexar恢复工具部分，了解详细信息。

免责声明：Lexar不保证恢复任何丢失或删除的文件。对于使用或误用格式化功能对客户设备或数据造成的损坏，Lexar不承担任何责任。

如何更新索尼相机固件才能兼容 Lexar 专业 SD 卡

如果固件没有更新到第二步中的最新版本，下列索尼相机型号可能出现兼容性问题。

相机型号：
索尼 Alpha 9（索尼 ILCE-9）
索尼 Alpha 7R III（索尼 ILCE-7RM3）
索尼 Alpha 7 III（ILCE-7M3）

如果您收到“错误信息”，请按照下列步骤更新您的索尼相机固件。

第一步
检查您的相机固件版本：
选择“菜单”>“设置子页 [7]”>“相机固件版本”。

系统软件（固件）版本如下所示。

第二步
请使用以下链接下载最新版本固件并遵循索尼网站的安装说明。

相机型号	固件版本	下载链接和详细安装说明
索尼 Alpha 9 (索尼 ILCE-9)	Ver6.0	Windows: 单击此处 Mac: 单击此处
索尼 Alpha 7R III (索尼 ILCE-7RM3)	Ver3.01	Windows: 单击此处 Mac: 单击此处
索尼 Alpha 7 III (ILCE-7M3)	Ver3.01	Windows: 单击此处 Mac: 单击此处

CompactFlash存储卡

什么是CF 6？

CF 6是一种CompactFlash®存储卡规范。这一新的CF存储卡规范允许高达144PB的容量和高达167MB/s的可测量速度。对比之前的CF 4.1，CF 4.1规范仅允许最高137GB的容量和最高133MB/s的可测量速度。

什么是UDMA 7？

UDMA 7代表Ultra Direct Mode Access 7，是UDMA接口下的最新传输模式。UDMA 7允许高达167MB/s的最高传输速度。对比前代UDMA模式，UDMA 6的传输速度可达133MB/s。

什么是VPG-20/VPG-65？

VPG-20标志代表符合专业质量视频的视频性能保证20规范。与兼容摄像机配合使用时，卡上的VPG-20标志是指系统经过测试，保证以高达20MB/s的帧率捕捉专业视频流。这样，可在高帧率下实现专业质量视频捕捉，且不会丢失帧。

VPG-65标志代表遵守专业质量视频的视频性能保证65规范。与兼容摄像机配合使用时，卡上的VPG-65标志是指系统经过测试，保证以高达65MB/s的帧率捕捉专业视频流。这样，可在高帧率下实现专业质量视频捕捉，且不会丢失帧。

是否可以将CF 6/UDMA 7 CompactFlash存储卡与较旧的主机设备配合使用？

是,搭载CF 6/UDMA 7技术的所有Lexar® CF存储卡均可与现有CF和CF UDMA设备配合使用（向后兼容）。
建议将支持CF 6/UDMA 7的CF存储卡与支持CF 6/UDMA 7的主机设备配对，以充分利用支持CF 6/UDMA 7的存储卡的性能优势。

目前市场上哪些主机设备与UDMA 7兼容？

Canon EOS 1D-X支持UDMA 7。
Canon EOS 7D、EOS 50D、EOS 1D Mark IV和EOS 5D Mark II可通过固件升级支持UDMA 7。
Canon EOS 7D固件升级 »
Canon EOS 7D、EOS 50D、EOS 1D Mark IV和EOS 5D Mark II固件升级 »

哪些Lexar读卡器与Lexar Professional 1066x CF存储卡兼容？

Lexar Professional USB双槽读卡器与Lexar Professional 1066x CF卡兼容。要优化卡的性能，请将Lexar Professional 1066x CF卡与不支持UDMA 7的Lexar Professional USB 3.0双槽读卡器配对。要在较旧的Lexar Professional USB 3.0双槽读卡器中使用1066x CF卡，必须在此处下载固件。

Lexar CF卡是否支持exFAT文件系统？

Lexar CF卡发货时已使用FAT32文件系统格式化。Lexar建议在首次使用前在相机中重新格式化卡。

使用Lexar CF 6/UDMA 7 CompactFlash卡的优势是什么？

Lexar Professional存储卡可加速数码摄影工作流程。Lexar Professional CompactFlash卡具有专业级高速性能和可靠性，提供最小保证速度。拍摄并存储高质量图像和1080p高清视频，并更快地传输文件以尽可能提高工作效率。Lexar Professional CompactFlash卡包括Image Rescue® 4软件并随附终生有限保修。有了Lexar Professional CF卡，就可依靠高速性能来节约时间，赶上截止期限，并获得竞争优势。

CFast存储卡

什么是 CFast™ 格式？

CFast 是 CF 协会 (CompactFlash Association) 推出的卡片最新格式，最大传输速率高于CompactFlash®卡。CFast 卡在尺寸上与 CompactFlash 卡类似，但接口处无任何可以弯曲的针脚。此格式主要用于支持下一代便携式摄像机和数码单反相机的功能。

CFast 卡是否兼容 CompactFlash 相机？

不兼容。尽管外形相似，但 CFast 卡不兼容 CompactFlash 设备。

Lexar® Professional 3500x CFast 2.0 卡的速度有多快？

Lexar Professional 3500x CFast 2.0 存储卡读取速度可高达525MB /s。比目前最快的 CompactFlash 卡快 3 倍。使你能够拍摄、存储和传输高品质的照片以及 1080p 全高清、3D 和 4K 视频。
*读取传输速度高达 525MB/s，写入速度稍低。速度基于内部测试。实际性能可能有所变化。变化范围在 150KB/s。相比CompactFlash存储卡快3倍数据基于报告的 CompactFlash 速度规格。

为什么卡片要达到更高的速度标准？

XQD™ 和 CFast™ 等技术的开发可支持如今日渐更新的相机功能，满足专业摄影师和摄像师日益增长的需求。

是否有能与此卡一起使用的 Lexar 读卡器？

有。与 Professional Workflow CR2 读卡器（以及 Professional Workflow HR2 多槽读卡器）一起使用时，雷电2速度可快速传输存储卡中的4K视频，RAW格式图像或大型文件。另外，此卡还可以与 Professional Workflow CR1 读卡器和 Professional Workflow HR1 多槽读卡器一起使用（均为 USB 3.0 速度）。

哪些设备支持此卡？

Canon、ARRI 和 Phase One 已宣布支持 CFast 卡片格式，因此，将来他们会推出支持此卡的相机

如何优化我的CFast卡？

建议您更新CFast卡固件以获得最佳性能。请访问 https://www.lexar.com/cn/support/downloads 下载我们的CFast更新工具

Lexar CFAST卡兼容性

哪些设备支持Lexar CFast卡？

CFexpress存储卡

什么是CFexpress 格式？

CFexpress是CompactFlash协会发布的最新移动存储卡标准。该标准使用带有1到4个通道的PCIe 3.0接口，每个通道可提供1 GB/s的数据。也支持NVM Express，可降低负载和延迟。
如需更多信息，请点击此处

CFexpress Type A、Type B和Type C存储卡之间有什么区别？

这三种存储卡的区别在于其外形、通道数量和最高性能。目前使用最广泛的是Type B存储卡，其尺寸与XQD存储卡相近。

CFexpress Type B存储卡与XQD存储卡是否相同？

尽管CFexpress Type B存储卡和XQD存储卡可以插入同样的插槽中，但兼容性视主机设备而异。请与您制造商核实主机设备兼容性。

我的设备是否兼容CFexpress Type B存储卡？

请在此处查看兼容性。

CFast

什么是 CFast™ 格式？

CFast 卡是否兼容 CompactFlash 相机？

不兼容。尽管外形相似，但 CFast 卡不兼容 CompactFlash 设备。

Lexar® Professional 3500x CFast 2.0 卡的速度有多快？

为什么卡片要达到更高的速度标准？

XQD™ 和 CFast™ 等技术的开发可支持如今日渐更新的相机功能，满足专业摄影师和摄像师日益增长的需求。

是否有能与此卡一起使用的 Lexar 读卡器？

哪些设备支持此卡？

Canon、ARRI 和 Phase One 已宣布支持 CFast 卡片格式，因此，将来他们会推出支持此卡的相机

如何优化我的CFast卡？

建议您更新CFast卡固件以获得最佳性能。请访问 https://www.lexar.com/cn/support/downloads 下载我们的CFast更新工具

LEXAR CFAST卡兼容性

哪些设备支持Lexar CFast卡？

XQD -Discontinued

哪些设备支持Lexar XQD卡？

USB闪存盘

JUMPDRIVE® 闪存盘常见问答

Lexar U盘不支持 4GB 或更大的文件，这是什么原因？

要传输大于 4GB 的文件，必须具有 NTFS 或 exFAT 文件系统。 U盘出厂时的默认的文件系统是FAT32，不能处理大于 4GB（准确地说是比 4GB 小一个字节）的单个文件。

请按照下面的步骤，使用 NTFS 文件系统来格式化U盘：
警告，U盘上的所有数据将会丢失！继续之前，请备份U盘上的数据。

1.打开”我的电脑”（Vista 和 7 中为”计算机”）。右键点击Lexar U 盘并选择”格式化”。
2.从文件系统下拉列表中选择 NTFS 或 exFAT。
3.选择“快速格式化”作为“格式化”选项，然后单击“开始”。
注：如果 NTFS 不是可用的选项，请关闭”格式化”窗口并按步骤 4-9 操作。
4.右键单击“我的电脑”（Vista 中为“计算机”），然后选择“属性”。
5.选择“硬件”选项卡，然后单击“设备管理器”。
6.展开磁盘驱动器，然后右键单击Lexar U 盘。选择“属性”。
7.单击“策略”选项卡，然后选择“为提高性能而优化”。
8.单击“确定”。
9.重复步骤 1-3。

请注意，MacOS 10.6.5 支持对 exFAT 格式的驱动器进行完全的读写访问。 MacOS 仍然只能对 NTFS 格式的驱动器进行只读访问。有些设备（MP3 播放器、数码相框等）无法读取 NTFS 或 exFAT 文件系统。此外，Windows XP 和 Vista 需要更新才能访问 exFAT。

能否将Lexar U盘，作为可启动的 USB 设备？

虽然可以从U盘启动，但这并不是Lexar 支持的功能，U盘原本是作为存储盘来使用的。

Lexar U盘否具有写保护功能？

Lexar U盤不具写保护功能。如果您使用 U 盘是遇到写保护消息，请检查以下各项：
1. 确认您被允许对可移动存储设备进行写入。操作系统中可能有安全设置禁用对可移动存储设备的写入访问。

2. 确认您是否在使用U盘时启用了第三方软件的写保护。
如果以上都不是，那么 U 盘可能有故障。请与售后服务部门联系获取进一步的帮助。

USB3.0与USB3.1一样吗?

USB3.1是USB协会制订的规范，USB3.1可以分为USB3.1 Gen1以及USB3.1 Gen2:
USB3.1 Gen1 (SuperSpeed): 最高理论传输速度为5 Gb/s(等同于USB3.0)。
USB3.1 Gen2 (SuperSpeed+): 最高理论传输速度为10 Gb/s。
实际速度依产品规格为主。

U盘产品在计算机认不到，遇到这样的状况应该如何处理?

A请先检查认不到的那台计算机USB插槽功能是否正常，以及是否挂载对应的随身碟驱动程序，若排除插槽功能以及驱动程序问题后仍然认不到，请联系售后服务。

有些金属壳U盘产品，使用后摸起来热热的，这是正常的吗?

由于金属材质的U盘外壳相较于塑料材质的U盘外壳，更容易传导温度，所以使用后温度与塑料材质的U盘相比较高，此属正常现象，请安心使用。

USB1.0/USB1.1/USB2.0/USB3.0/USB3.1的传输速率各是多少?

USB 1.0的最高理论速率为1.5 Mb/s传输数据*。
USB 1.1的最高理论速率为12 Mb/s*传输数据*。
USB 2.0的最高理论速率为480 Mb/s传输数据*。
USB 3.0 及 3.1（Gen 1）的最高理论速率为5 Gb/s传输数据*。
USB 3.1（Gen2）的最高理论速率为10 Gb/s传输数据*。

*实际速度根据不同产品而有不同

什么是USB type-C接头?

USB Type-C，又称USB-C，是一种通用串行总线（USB）的硬件接口形式，外观上最大特点在于其上下端完全一致，与Micro-USB相比这意味着用户不必再区分USB正反面，两个方向都可以插入。
USB Type-C支持OTG功能，即在没有主机(例如个人计算机)的情况下，便携设备之间可直接实现数据传输，可支持到USB3.1规格，亦可向下兼容。

什么是Micro USB接头?

在许多智能型手机和平板计算机上替代Mini-USB，比Mini-USB插头高度减半，宽度相差无几。
Micro-USB标准支持目前USB的OTG功能，即在没有主机(例如个人计算机)的情况下，便携设备之间可直接实现数据传输，兼容USB1.1和USB 2.0规格。

U盘如何正确使用?

请将U盘 USB接头插入计算机对应的USB接口，计算机会自动跳出文件夹窗口。
若不使用U盘时请先「安全地移除硬件」并选「退出USB DISK」，之后再将U盘拔除计算机端。

要如何才能保护我U盘的数据呢?

使用完USB装置时，拔除USB装置前请正确执行「安全地移除硬件」的动作。
如果是重要数据请养成做备份在其他储存装置的习惯，因为任何储存装置都有使用寿命无法”永久”的保存数据。
Q: USB 2.0 跟 USB 3.1在储存数据上会有差异吗?
A: USB2.0在数据传输上理论速度会较USB3.1来的慢，但在储存数据的功能没有不同。
且USB3.1标准的U盘或是插槽可以向下兼容USB2.0的接口。

计算机只有USB 2.0 的插孔，能使用USB 3.0的U盘吗?

USB3.0能够向下兼容USB2.0规格，故不影响读写数据的功能，但将USB3.0 U盘使用在USB2.0插槽上会受到传输速度的限制。

要如何查看我的U盘容量呢?

请至「我的计算机」中，在U盘图标上点右键再点选「内容」，即会显示随身碟装置的容量。
亦可透过「计算机管理」中的「磁盘管理」来确认U盘的容量。（不同电脑系统，功能名称可能不同）

U盘是通过什么方式来储存数据?

U盘是透过NAND Flash当作储存数据的组件，NAND Flash透过充电以及放电(写入/抹除)的方式来存放数据这类储存装置拥有比传统硬盘重量轻、体积小、省电、不怕震动以及效能更好等优势。

如何更改U盘的名称?

在U盘图标点选右键「重新命名」即可更改U盘名称，或透过格式化的方式在「磁盘区卷标」的字段更改名称，格式化前请先将数据备份，以免数据因格式化被删除。

在传输数据的过程中不小心拔掉U盘会发生什么事?

请注意避免在数据传输过程中拔掉U盘，这样的动作会造成档案在传输过程中数据遗失，甚至可能造成U盘的功能异常。
若使用完U盘，请先「安全的移除装置」再将U盘拔除插槽。

JUMPDRIVE® FINGERPRINT F35 闪存盘常见问答

我的USB闪存盘插上后，为什么电脑不能识别？

请重新插入闪存盘，然后再次运行应用程序。

为什么闪存盘显示的容量比总容量少？

总容量分成公共分区和安全分区两个部分。用户在指纹认证后，可以更改安全分区的大小。

能不能通过智能手机访问闪存盘的安全分区？

使用智能手机时，只能访问公共分区。

为什么不能将大于4GB的文件保存到闪存盘上？

F35的初始格式是FAT32；在传输大于4GB的文件时，您需要将闪存盘重新格式化为exFAT。请注意，重新格式化会导致您丢失闪存盘上的所有文件。但是，指纹应用程序本身不会被清除掉。

指纹应用程序兼容哪些系统？

指纹应用程序可以在Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10中运行。

要设置管理员/用户帐户或更改闪存盘分区大小，需要满足什么最低要求？

指纹应用程序要求Windows XP及更高版本或者Mac OS 10.10.x及更高版本。需要使用指纹应用程序来设置任何帐户或更改分区大小。

如果我的Windows、Mac OS或Linux版本较旧，还能访问公共分区和安全分区吗？

Windows、Linux和macOS可兼容闪存盘的基本使用。

为什么安全分区会在15分钟后消失？

出于安全目的，安全分区经过专门设计，会在无活动状态持续15分钟后关闭。要重新访问安全分区，只需通过感应器认证已授权的指纹，它就会重新打开。

Lexar F35 Fingerprint闪存盘采用哪一种加密类型？

加密基于256位AES方法。指纹数据通过FP IC生成的专用UID存储在闪存盘中。由于指纹数据和指纹算法是分开的，当闪存盘被强行拆解后，保存在安全分区中的数据会丢失。

我有多少次机会尝试输入正确的管理员密码？

如果用户连续输入错误的密码超过254次，F35会启动自毁过程。USB闪存盘中的所有数据都会被清除，并且只有通过重新下载固件才能恢复。

为什么我将手指放到指纹感应器上数次后，还是不能访问安全分区？

请确保手指和感应器都干净且干燥。如果不行，请尝试重新插入闪存盘。

USB Flash Drive

JUMPDRIVE® FINGERPRINT F35 闪存盘常见问答

我的USB闪存盘插上后，为什么电脑不能识别？

请重新插入闪存盘，然后再次运行应用程序。

为什么闪存盘显示的容量比总容量少？

总容量分成公共分区和安全分区两个部分。用户在指纹认证后，可以更改安全分区的大小。

能不能通过智能手机访问闪存盘的安全分区？

使用智能手机时，只能访问公共分区。

为什么不能将大于4GB的文件保存到闪存盘上？

指纹应用程序兼容哪些系统？

指纹应用程序可以在Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10中运行。

要设置管理员/用户帐户或更改闪存盘分区大小，需要满足什么最低要求？

指纹应用程序要求Windows XP及更高版本或者Mac OS 10.10.x及更高版本。需要使用指纹应用程序来设置任何帐户或更改分区大小。

如果我的Windows、Mac OS或Linux版本较旧，还能访问公共分区和安全分区吗？

Windows、Linux和macOS可兼容闪存盘的基本使用。

为什么安全分区会在15分钟后消失？

Lexar F35 Fingerprint闪存盘采用哪一种加密类型？

我有多少次机会尝试输入正确的管理员密码？

如果用户连续输入错误的密码超过254次，F35会启动自毁过程。USB闪存盘中的所有数据都会被清除，并且只有通过重新下载固件才能恢复。

为什么我将手指放到指纹感应器上数次后，还是不能访问安全分区？

请确保手指和感应器都干净且干燥。如果不行，请尝试重新插入闪存盘。

JumpDrive C20i Lexar Mobile Manager FAQs - Discontinued

General Access

1. How do I check the In-App and External (USB) Storage usage?

In-App or External Storage memory used (%) and memory availability are displayed at the top of the home screen.

2. What is In-App Storage and why doesn’t it display everything on my iPhone^®/iPad^®?

In-App Storage is the memory partition within the Lexar^® Mobile Manager app only, and doesn’t include all the files that you have saved on your iPhone/iPad.

It doesn’t allow you to browse those files that are saved directly on your device – only those saved within the app.

This restriction is set by Apple^® iOS, not the app developer.

3. How do I access files on my In-App or External (USB) Storage?

Tap the ‘In-App Storage’ or ‘External Storage’ icons at the top or in the main menu.

This will access the relevant storage file manager.

4. Can I use the Lexar Mobile Manager app when no Lexar iOS-compatible product is connected?

Yes, the Mobile Manager app can still function without an external drive connected, however the functionality involving external storage will not be available. When trying to use external storage features, you’ll see a pop-up window that says “Device not Connected”.

External Storage on the home screen will show as N/A when no drive is connected.

File Management

1. How do I copy or move files from External Storage to In-App Storage and vice versa?

Make sure your Lexar iOS compatible memory product is connected to your phone.
Tap the ‘External Storage’ or ‘In-App Storage’ icon, depending on where the file is currently located.
Tap ‘Select’ on the top right corner and select the file(s) to copy or move by tapping the button next to the file.

Tap ‘Copy’ or ‘Move’ then select ‘In-App Storage’ or ‘External Storage’, depending where the files are to be copied/moved to.

Select the file destination and tap ‘Copy here’ or ‘Move here’.

2. How do I copy videos from the Camera Roll or any accessible folders or albums on the device?

Tap the ‘Video’ icon to enter the menu.
Tap the arrow under ‘In-App Storage’ at the top to expand the menu and tap on ‘Camera Roll.’

Navigate to the folder containing the videos and tap ‘Select’ at the top right and then select the video(s) you want to copy.

If you want to send them to the root folder within In-App Storage or External Storage, select ‘Sync to In-App’ or ‘Sync to External.’
If you want to send the file to a specific folder select ‘Copy,’ navigate to the required destination and tap ‘Copy Here.’

3. How do I copy pictures from the Camera Roll or any accessible folders or albums on the device?

Tap the ‘Video’ icon to enter the menu.
Tap the ‘Photo’ icon to enter the menu.
Navigate to the relevant folder or album within Camera Roll and tap ‘Select’ at the top right hand corner.

Select the photo(s) you want to copy.
If you want to send them to the root folder within In-App Storage or External Storage, select ‘Sync to In-App’ or ‘Sync to External.’

If you want to send the file to a specific folder select ‘Copy,’ navigate to the required destination and tap ‘Copy Here.’

4. How do I copy or move videos or pictures to the Camera Roll from External Storage?

Tap ‘External Storage’ from the home screen.
Navigate to the file(s) you want to copy or move to the Camera Roll (limit of 20 files).
Tap ‘Select’ and then select the videos or pictures you want to copy or move.

Tap ‘Copy’ or ‘Move’ and then select ‘Camera Roll.’

5. How do I rename a file in External Storage?

Files in External Storage cannot be renamed within the app. They can be renamed on your computer.

Connect your Lexar iOS-compatible product to the USB port of your Mac/PC and then rename the files as you normally would through your Operating System.

You can also copy or move the file to In-App storage, and then follow the instructions for renaming a file in In-App Storage.

6. How do I rename a file in In-App Storage?

From the home screen tap ‘In-App Storage,’ navigate to the file, tap ‘Select’ at the top right corner, and select file(s) you want to rename.

Tap ‘More,’ then select ‘Rename.’

Enter the new name and tap the checkmark to create the new name.

7. How do I create a new folder in External or In-App Storage?

Go to the In-App Storage or External Storage menu.

Tap ‘Add’, then select ‘New Folder.’

Enter the new folder name and tap the checkmark to create the folder.

8. How do I move a file to a folder?

Navigate to the file you would like to move and select the file.

Tap ’move.’

Navigate to your desired destination folder, and select the folder.

Tap ’move here‘ to move your file to this folder.

9. How do I create a new text file?

Go to the In-App Storage or External Storage menu.
Tap ‘Add’, then select ‘New Text File.’
Type the text in the text box, then click on the title to change the file name.

Click the checkmark at the top right to save the text file.

10. How do I delete a single file?

Find the file in the In-App Storage or External Storage menu.

Slide from right to left on the file.

Tap the red trash can icon to delete the file.

11. How do I delete multiple files?

While in any category menu, tap ‘Select’ at the top right corner.

Select file(s) and tap ‘More.’

Then select ‘Delete.’

12. How do I enable Dropbox support in the Lexar Mobile Manager app?

Tap the Dropbox icon.

Dropbox will ask for permission to connect with the Lexar Mobile Manager app.

Enter your Dropbox login details to allow access to your account via the Lexar Mobile Manager app.

13. How do I record a voice memo through the Lexar Mobile Manager app?

Tap the ‘Recorder’ icon to open the voice recorder function.

Within the voice recorder, tap the red ‘Recorder’ button to begin recording, and the stop button when complete.

You can hear your recording by tapping the play button, and you can delete the recording by tapping the ’X‘ button.

Tap ’Save’ in the upper right hand corner.

The file will be saved to the list within the Recorder with the time stamp as the file name.

If you want to save a recording to In-App Storage or External Storage, navigate to In-App Storage or External Storage, tap ‘Add’ then select ‘Voice Recording,’ select the file you want to add, and tap ’Add.’

14. How do I attach files to an Email?

While in any category menu, tap ‘Select’ at the top right corner.

Select the file(s) and tap ‘Share,’ then select ‘Mail.’

15. How do I save Email attachments to In-App Storage?

Long press on the attachment in an email.

Select ‘Import with Mobile Manager’ app to save to the root folder in In-App Storage.

16. How do I print documents in the Lexar Mobile Manager? (requires an AirPrint enabled printer)

Open or select a file and tap ‘Share.’

Choose ‘Print’ from the Share menu.

Multimedia Files

1. How do I play music or videos from External Storage ?

Connect a Lexar iOS-compatible product to your Apple device.

Tap the music or video icon to enter the relevant menu.

Tap the arrow at the top to expand the menu.

Choose ‘External Storage’ and tap any music or video file to start playing it.

2. How do I play music or videos from In-App Storage?

Tap the music or video icon to enter the relevant menu.

Select the relevant folder.

Tap on any music or video file to start playing it.

3. How do I view pictures from External Storage?

Connect a Lexar iOS-compatible product to your Apple device.

Tap the ‘Photo’ icon on the home screen.

Tap the arrow at the top to expand the menu.

Choose ‘External Storage’ and tap any image file to view it.

4. How can I view my pictures from In-App Storage?

Tap the ‘Photo’ icon on the home screen.

Tap the arrow at the top to expand the menu.

Choose ‘In-App Storage’ and tap any image file to view it.

5. Can I play movies/TV shows bought from iTunes^®?

Movie files bought through iTunes are protected (Digital Rights Managed or DRM) files and are not accessable through third party software such as the Lexar Mobile Manager app.

Backup & Restore

1. How can I backup Contacts or Camera Roll to a Lexar iOS-compatible product?

Connect a Lexar iOS-compatible product to your Apple device.

Tap the ‘Contact Backup’ or ‘Photo Backup’ icon to enter the relevant menu.

Tap the ‘Backup’ button to start the backup. The time stamp will be displayed in ”Previous Backup” when the process is complete.

The backup files are stored in External Storage in a folder called ”Backup.”

2. How do I restore Contacts or Camera Roll from a Lexar iOS-comatible product?

Connect a Lexar iOS-compatible product to your Apple device.

Tap the ‘Contact Backup’ or ‘Photo Backup’ icon to enter the relevant menu.

Tap the ‘Restore’ button to enter the restore options.

To restore Contacts, select the file you wish to restore from. To restore Camera Roll, select ‘Restore All Files’ or ‘Select file(s)’.

The time stamp will be displayed in ”Previous Restore” when the process is complete.

Note: Current Contacts will be replaced by the backup file.

3. How do I automatically backup Contacts/Camera Roll to a Lexar iOS-compatible product?

Tap the ‘Settings’ icon from the home screen.

Select the items to be automatically backed up when a Lexar iOS‑compatible product is connected to the iOS device. Contacts and/or Photos will then be automatically backed up whenever your Lexar iOS-compatible device is connected to your phone.

4. Can I cancel while backup or restore is in progress?

Yes, tap on the ‘X’ button to cancel the backup process.

Note: If you cancel during Photo Backup, the app will pick up from where you left off next time you tap ‘Backup.’

Security Features

1. How do I encrypt (password protect) files or a folder within In-App Storage or External Storage?

Navigate to the file you would like to lock and tap ‘Select’ at the top right corner.

Select the file(s) or folder.

Tap ‘More,’ then select ‘Lock.’

Enter any alphanumeric characters twice to confirm.

Tap the ‘checkmark.’

The extension of locked files will be changed to “.locked.”

Note: Only files and folders stored in “In-App Storage” or “External Storage” can be locked.

2. How do I decrypt encrypted files and folders?

Tap on the ‘locked file’ or ‘folder.’

You will be prompted to enter the password to unlock it.

Tap the ‘checkmark.’

3. How do I use the App Lock to lock the Lexar Mobile Manager App?

Open the Lexar Mobile Manager app and go to ”Settings.”

Tap ‘App Lock’ and enter a four digit numeric passcode.

Follow the prompt and re-enter the password to confirm. The app is now locked.

Once enabled, you will be prompted to enter the 4‑digit passcode every time the app is launched.

To disable the app lock, turn App Lock off in Settings. Enter the four digit numeric password used to initially lock the app.

JumpDrive C25i Lexar Media Manager App FAQs - Discontinued

Getting started

Which Lexar products work with the Lexar Media Manager app?

Currently, the Lexar Media Manager app works with the Lexar JumpDrive^® C25i flash drive. For a listing of products that the Lexar Media Manager works with, check out the compatibility list on www.lexar.com/support.

To determine if this app is right for your Lexar iOS-compatible product, visit your product’s information page on lexar.com.

How do I get the Lexar Media Manager app?

You can download the app from the App store^®.

What is the difference between the Lexar Media Manager app and the Lexar Mobile Manager app? I see both on the App Store.

The Lexar Mobile Manager app is an app that is compatible with older Lexar products, and not with more recent Lexar iOS-compatible products. For more information on which app is compatible with your Lexar product, refer to the compatibility chart on the Lexar support page at www.lexar.com/support

Is the Lexar Media Manager available for Android?

No, the Lexar Media Manager is an app that works with Apple^® iOS products.

Compatibility

Which Apple devices are compatible with the Lexar Media Manager app?

The app is compatible with iPhone 5/5s/5c, iPhone 6/6s/6s Plus, iPhone 7/7 Plus, iPhone SE, iPad mini 2/3/4, iPad 4, iPad Air 1/2, iPad Pro 9.7 inch/12.9 inch, and iPod touch (sixth generation).

Which music and video file formats are compatible with the Lexar Media Manager?

Files supported:

Music—MP3/CAF/AAC/AIF/WAV/AIFF/M4A.
Video—AVI/FLV/MP4/MOV/M4V/MKV/MPG/RM/RMVB/WMV/3GP
Note: Does not support streaming of DRM-protected content. Contact your content provider for details and restrictions.

Will the Lexar Media Manager app work with other manufacturer’s flash drives?

No, the Media Manager app will only work with Lexar products.

Using the App

Home Screen

Does the app work the same on a tablet as on an iPhone?

The functionality of the app is the same. There may be slight differences in navigation due to the available screen size of the tablet vs. the iPhone format.

Phone navigation – Encrypt (or Decrypt), Rename, Get info, Zip, and Zip and Lock are all located under “More.”

Tablet navigation—More functions visible

On the Home screen, what does the percentage and the “free” refer to under Internal Storage and External Storage?

The home screen displays your available storage on your device (phone/tablet) under Internal Storage, and your available storage on your connected Lexar product under External Storage.

Why can’t I see all the files on my phone/tablet when I tap on “Internal Storage” on the Home screen.

Tapping on Internal Storage on the Home screen provides access to only those files stored in the app’s internal storage, and does not provide access to all files on your device.

What does External Storage refer to?

External storage is the storage on your connected Lexar iOS-compatible device.

Why does External Storage say N/A?

External Storage will display N/A until you connect your Lexar iOS-compatible device.

I have added files to my external storage device and the storage available display has not changed. How do I get it to refresh?

Tap on the refresh icon in the upper right corner of the Home screen to immediately refresh your available storage display.

What do the individual icons on the Home screen do?

Tapping on “Music,” “Photos,” “Videos,” or “Documents” will display only those file types, whether stored in Internal Storage (within the app), or in External Storage (on your Lexar device). Backup will take you to the backup function, and camera will launch the app’s camera.

How do I modify the app’s settings?

To access the Settings screen, tap on the settings icon located in the upper right corner of the Home screen.

Setting Screen

What does turning the support setting to the “ON” position do?
Turning on the Support function creates a new email to the Lexar support team from the primary email address linked to your device. It will automatically include your app specifications, making it easy for you to send an email to get answers based on your version of the app.

What is required for TouchID to work with my app?

This function will only work with devices with TouchID. TouchID must be available and enabled on your device.

Do I need to toggle the Auto Backup function to the “ON” position in order to do any backups?

The Auto Backup function in the Settings screen will allow automatic backups of photos, contacts, or both, every time your Lexar iOS-compatible product is connected to your device. You can still perform manual backups at any time, regardless of whether the Auto Backup function is turned on or not.

Which files will Auto Backup back up to my Lexar iOS-compatible product?

This function will back up photos and videos that are stored in your camera roll, and contacts stored on your device. It will not back up any files saved in the app’s Internal Storage.

Do the camera setting controls on the Settings screen control my device’s camera?

The functions within Camera Settings on the app’s Settings screen control the settings for videos taken with the app camera only.

Automatic and Manual Backups

When running Auto Backup, will I be given the option to automatically delete the files after update?

No, the automatic backup function does not automatically delete files after backup. To do this, select manual backup of photos.

When doing a manual backup of photos on my iPhone and selecting “Yes” to the message asking whether I want to delete the photos after backup, why does the space available on my Internal Storage display not show a difference?

For safety and in case of accidental deletion, your iOS device keeps a folder in your Photo Album of “Recently Deleted” photos. Your deleted photos will be in this folder for 30 days, at which time they will expire. You can delete them immediately by navigating to the folder and selecting all (or some) of the photos and delete them immediately. Once the photos are removed completely from your device, you will notice the storage space percentage and free under Internal Storage on the Home screen will reflect the updated storage availability.

Music

Why can’t I move all of my music files to my external storage?

Only music files not protected by Digital Rights Management (DRM) can be managed with the Lexar Media Manager app. Files that are protected may show up on your music file list in the app, but they will appear greyed out, and you will not be able to select those files.

Encryption/Decryption

I’ve lost my password for File Lock (Encrypt) and/or App Lock. How do I retrieve it?

Your password is unique to you and Lexar does not keep a copy of it, so there is no way to retrieve a copy of it when it is lost. It’s a good idea to choose a password you know you’ll remember, or jot it down somewhere so you can access it if you forget it.

Additional Resources

I still have questions about the app. Where can I go for help?

You can download the full Lexar Media Manager User Guide, view warranty information, and find other support information at www.lexar.com/support

Lexar恢复工具

The Lexar恢复工具常见问答

扫描存储卡

Lexar 恢复工具启动后，会显示扫描窗口。使用下拉菜单选择要扫描的存储卡。单击 Start（开始）以开始扫描。扫描完成后，任何找到的图像的缩略图将添加到预览下的Lexar恢复工具窗口中。

恢复文件

在某些情况下，可能需要点击文件夹查看里面的照片和文件。如果照片损坏或是视频，则仅显示文件名。如果原始文件夹损坏，此工具将自动创建新目录，且不会显示预览图标。要预览文件，可点击预览图标以查看图像或视频。要恢复文件，选择文件并点击“恢复”。单击 Recover（恢复）后，请选择要将恢复的文件放置到的文件夹。

免责声明:

1. Lexar恢复工具可检索最大组合容量达4GB的照片、视频和文件。例如，如果拍摄800张照片，800张照片的总容量为7.2GB（每张照片的平均大小为9MB）；Lexar恢复工具仅可恢复450张照片，总容量约4GB。剩余350张照片不会恢复。或者，如果您拍摄7个随机大小的剪辑（1GB、1GB、2GB、3GB、3GB、4GB、4GB）；Lexar恢复工具仅恢复3个剪辑（1GB、1GB、2GB）。剩余4个剪辑（3GB、3GB、4GB、4GB）不会恢复。
我们在不断改进我们的软件，使用户能够恢复更多数据。

2. Lexar恢复工具仅可与Lexar品牌的USB、SD、microSD和CompactFlash卡配合使用；不支持SSD、CFast和XQD卡。

3. Lexar恢复工具仅支持FAT32或exFAT文件系统。不支持多个分区。文件系统和分配单元必须与您恢复文件的目标闪存盘相同。
4. 支持的操作系统：Win7/Win8/Win10（32/64位）
软件语言：英语/简体中文/繁体中文

格式化

免责声明：如果因使用或误用格化式功能而造成客户设备或数据损害，Lexar不承担相关责任。此过程专门用于从存储设备中删除所有数据。

格式初始化存储卡时需要选择摄像机使用的 FAT 或 exFAT 文件系统。

支持的文件类型

EncryptStick Lite

Encryptstick Lite FAQ - Discontinued

Using the application for the first time

Insert the Lexar Flash drive into your PC or Mac; The Lexar – EncryptStick Registration page appears. Encrypt Stick will automatically startup. If it doesn’t, browse to the flash drive and double click encryptstick.exe (for PC) or encryptstick.app (for Mac) to get started.
Enter your email address for update notifications (optional).
Click OK; The password creation screen will appear.
Enter a password in the ‘Create your password’ field. The password entered will be used to protect your private files. The strength of your password will be determined by the criteria you select.
Enter the same password again in the ‘Confirm your password’ field. If you are unable to click OK, it means that your password does not comply with those criteria settings shown in red. You can either change your password to match the strength criteria (recommended) or uncheck the option (not recommended).

Operating within the Program

Double Click on the vault icon in the upper pane to open the vault and add folders and files.

Creating a New Folder Click on the new Folder(+) icon on the Menu bar and name the new folder.

Adding Files to your Vault folders

Open the appropriate folder in the vault

Click on the add file(s) icon on the menu bar A window pops up showing all the drives and folders on your computer

Click on the file you wish to encrypt Click on the “Encrypt” button to add the file to the vault folder

Locking your Vault

Click on the lock icon to lock your vault; this will return you to the login screen, where you can enter your password for quick re-entry to the program

Closing the EncryptStick Program

Click on the X button to exit the program completely; this will automatically lock your vault.

Ejecting/Unmounting the Drive

To ensure the integrity of the data on the flash drive, it is recommended that you use the usual Windows or Mac commands to eject or unmount the drive before removing it from the USB port.

Continuing to Use the EncryptStick Lite Application

Insert your Lexar drive; Enter your password on the login screen to unlock your vault and run the program. If you are concerned about intruders, for even greater security, enter your password using the Virtual Keyboard.

DataVault Lite软件

如何使用DataVault Lite软件？

请参阅ENC DataVault Lite快速入门指南，网址： https://www.lexar.com/cn/support/downloads/

读卡器

Lexar Professional Workflow产品系列

关于产品

什么是 Lexar^® Professional Workflow 系列?

使用完全可定制的Lexar Professional Workflow产品系列可一次性传输多张卡中的文件。该系列产品包括两款四槽集线器（Thunderbolt™ 2/USB 3.0或USB 3.0）、一组读卡器（SDHC™/SDXC™ UHS-II、CompactFlash® UDMA 7、XQD™ 2.0、CFast™ 2.0和microSDHC™/microSDXC™ UHS-II）以及一款双端口USB 3.0集线器。其创新的模块化设计让您能够实现定制设置，而其高速性能又让您能快速卸载您的工作。

该系列中提供哪些产品？

四槽集线器：
Lexar Professional Workflow HR1（四槽USB 3.0读卡器集线器）
Lexar Professional Workflow HR2（四槽Thunderbolt 2/USB 3.0读卡器集线器）
读卡器：
Lexar Professional Workflow SR2（SD UHS-II USB 3.0读卡器）
Lexar Professional Workflow CFR1（CompactFlash USB 3.0读卡器）
Lexar Professional Workflow XR2（XQD 2.0 USB 3.0读卡器）
Lexar Professional Workflow CR1（CFast 2.0 USB 3.0读卡器）
Lexar Professional Workflow CR2（CFast 2.0 Thunderbolt/USB 3.0读卡器）
Lexar Professional Workflow UR2（三槽microSDHC/microSDXC UHS-II USB 3.0读卡器）
USB 3.0集线器：
Lexar Professional Workflow UH1（双端口USB 3.0集线器）

每个产品盒中包括哪些产品？

集线器：

USB 3.0 集线器 (Professional Workflow HR1)
- 集线器
- USB 3.0 线缆
- 电源
- 适用于您所在区域的电源适配器（请检查包装说明），以及四个保护未使用读卡器插槽的盖子
Thunderbolt 2/USB 3.0 集线器 (Professional Workflow HR2)
- 集线器
- Thunderbolt 2 线缆
- USB 3.0 线缆
- 电源
- 电源适配器和四个保护未使用读卡器插槽的盖子

读卡器：

USB 3.0 读卡器 (Professional Workflow SR2, CFR1, XR2, CR1, and UR2)
- 读卡器
- USB 3.0 线缆
Thunderbolt 2/USB 3.0 读卡器 (Professional Workflow CR2)
- 读卡器
- Thunderbolt 线缆
- USB 3.0 线缆

USB 3.0 集线器:

Two-port USB 3.0 集线器
USB 3.0 线缆

使用带读卡器的集线器的速度优势是什么？

使用USB 3.0端口时，Lexar Professional Workflow在USB 3.0的速度下提供高速文件传输。吞吐量完全取决于系统规格，包括硬盘写入速度、处理器速度、存储和操作系统（更不用说传输来源存储卡的读取速度）。所有这些变量使其很难引用实际性能等级。但是，使用装备先进的计算机和传输速度快的存储卡时，可获得最佳性能。

而使用Thunderbolt 2集线器，还可获得更快的性能。理论极限将USB 3.0确定为5gbps，将Thunderbolt 2确定为20gbps。因此，根据上面所列的所有输入，通常可获得高达4倍的性能。根据卡速度和计算机系统规格的不同，性能可能有很大的差异。

在设置中包括集线器为何比使用独立单槽读卡器更好？

主要优势在于能够一次性传输多个卡中的数据（同时传输），节约了时间。而使用单槽读卡器，一次仅可传输一个卡中的内容（连续传输）。集线器全部填充所选的读卡器或集线器模块时，可更快地卸载工作。这样您可以更快地进行编辑、分享，最终再回到拍摄。

我能否混合搭配所需的读卡器？

能，这是使用Lexar Professional Workflow系列的最大优势之一 — 根据您的特定需求设计自定义设置。例如，Nikon D4拍摄者可能需要两个CompactFlash (CF)读卡器和两个XQD 2.0读卡器，而Canon 5D Mark III拍摄者可能需要三个CF读卡器和一个SD UHS-II读卡器。其他拍摄者可能需要一个或多个双端口USB 3.0集线器作为其工作流程设置的一部分。

该系列产品适用于哪些人？

该产品系列设计时考虑了专业摄影师、摄像师和爱好者。对于使用多张卡拍摄，或使用多个摄像机/摄影机的人来说，堪称最佳选择。如今的摄像机能够拍摄RAW图像、高分辨率照片、4K视频等等，因此需要更快、更高容量的存储卡，以及更快地从多张卡传输大量数据。现在，这些功能可以兼顾。双端口USB 3.0模块允许您连接USB闪存盘或其他读卡器，甚至为这些设备充电。

设置和使用

我能否使用Professional Workflow HR1和HR2随附的电源适配器？

否，Professional Workflow HR2集线器需要更高的功率，因此随附更大的电源。请勿混用不同设备的电源。

没有集线器能否使用读卡器？

能，每个读卡器包装都包括USB线缆，可单独使用。这使其成为出色的即时解决方案。

没有HR1和HR2集线器，能否使用读卡器和双端口USB 3.0集线器模块？

能，每个模块包装都包括USB线缆，可单独使用。这使其成为出色的即时解决方案。

使用Professional Workflow HR2集线器，菊花链功能如何工作？

要方便地在产品系列中的任何地方以菊花链形式连接集线器，可在集线器背部使用两个Thunderbolt 2端口。只需将集线器中的一根Thunderbolt 2线缆连接到计算机或其他设备，然后将集线器连接到下一个设备（如显示器或硬盘）的Thunderbolt 2线缆即可。Thunderbolt 2技术支持将最多6个设备以菊花链形式连接到计算机的一个端口。要确保最佳性能，考虑将集线器放在菊花链的开头，最靠近计算机的地方。

读卡器上的LED为何闪烁？

这表示读卡器正在将卡中的数据传输到计算机。当读卡器的LED正在闪烁时，请勿移除卡或从集线器中移除读卡器。

使用集线器时，有没有任何建议的读卡器特定配置？

如果摄影师和摄像师仅使用基于CompactFlash (CF)的摄像机拍摄，可能需要购买四个CF读卡器。Nikon D5拍摄者可能需要两个CF和两个XQD 2.0读卡器（假设他们使用摄像机中的两个插槽）。Canon DSLR用户可能需要CF和SD UHS-II读卡器组合（因为有些佳能摄像机往往使用其中一种外形）。许多摄影师使用基于CF的摄像机作为主要摄像机，使用傻瓜相机用于一般用途或勘景。这些拍摄者也可能需要在集线器中组合使用CF和SD读卡器。

为何使用USB type B连接器？

这种连接器持久耐用，可在集线器中顺畅地插入和取出读卡器。

故障排除

Professional Workflow HR1或HR2集线器是否需要插入交流电源才能工作？

是，必须插入交流电源，这两个集线器才能正常工作。计算机上的USB端口提供的电源不足以为此设备供电。

我的Mac从休眠唤醒后，我为何收到一系列“闪存盘错误移除”消息？

有时，计算机唤醒后，可能无法识别集线器。如果出现这种情况，请从Mac中拔出HR1或HR2集线器，再插回。如果仍未解决问题，则可能需要重新启动计算机。

若没有提供符合我国监管指南的电源适配器，如何使用Professional Workflow HR1或HR2集线器？

我们一直尽可能多地提供特定地区适配器，但无法满足每个国家/地区的需求。如果您在这些地区，可购买满足您所在国家/地区的国际电源适配器需求的旅行转换器，配合Professional Workflow Reader HR1或HR2集线器随附的电源使用。请确保您购买的适配器符合您所在国家/地区的电源适配器指南要求。

我的计算机为何收到一条错误消息，通知我正在使用某一种Lexar Professional Workflow集线器，没有足够的电源来传输文件？

当电源线未连接到Professional Workflow HR1或HR2集线器，或电源未连接到墙壁插座或电源时，会发生此错误。正确连接集线器即可解决此错误。

兼容性和支持

Professional Workflow读卡器支持哪些存储卡格式？

目前，产品系列包括支持SD UHS-I和UHS-II、CompactFlash UDMA 7、CFast or CFast 2.0（Thunderbolt或USB 3.0）、XQD 2.0以及microSD UHS-I和UHS-II格式的读卡器。关于通用性，CFast 2.0读卡器与1.0格式（以1.0速度）向后兼容。随着技术发展，我们会推出新的存储卡格式，并为该产品系列创建新读卡器。购买新的读卡器格式有助于您的工作流程设置满足未来需求，节约成本。

Professional Workflow XR2 (XQD 2.0)读卡器能否读取我的第一代XQD卡？

不能。XQD 2.0读卡器与XQD 1.0格式卡不向后兼容。XQD 2.0存储卡可通过卡标签上的盒式USB徽标识别。

Professional Workflow SR2 (SD UHS-II)读卡器能否与SD UHS-I存储卡配合使用？

能，该读卡器完全与SD UHS-I卡（以UHS-I速度）向后兼容，因此SD UHS-I和UHS-II卡均可与读卡器配合使用。

能否使用Professional Workflow UR2读卡器同时传输三个microSD卡中的数据？

能，如果使用随附的USB 3.0线缆将读卡器直接插入计算机，则可同时传输每张卡中的数据。使用Professional Workflow HR2（高速Thunderbolt 2）或HR1 (USB 3.0)集线器也可以执行此操作。

注意: 第一代Professional Workflow HR1集线器（版本A）一次最多只支持两个Professional Workflow UR2读卡器。要查找您使用的Professional Workflow HR1型号（版本A或版本B），请检查产品底部的标签。

我可以将多少个Professional Workflow UR2（三槽microSDHC/microSDXC UHS-I）读卡器与HR1和HR2（四槽）集线器一起使用？

所有Professional Workflow HR2集线器均利用高速Thunderbolt 2接口，最多可容纳四个Professional Workflow UR2三槽读卡器，从而填满集线器并一次快速传输12个卡中的文件。最新一代的HR1 USB 3.0集线器（版本B）也能够同时传输多达四个UR2读卡器中的文件。
注意：第一代Professional Workflow HR1集线器（版本A）一次最多只支持两个Professional Workflow UR2读卡器。要查找您使用的Professional Workflow HR1型号（版本A或版本B），请检查产品底部的标签。

哪些计算机操作系统与Lexar Professional Workflow产品系列兼容？

Professional Workflow HR2 and CR2:

USB 2.0/3.0 端口: Mac OS X 10.6.8+
Thunderbolt 2 端口: 10.8.5+
USB 2.0/3.0 和 Thunderbolt 2 端口: Windows 8/7
Thunderbolt 2 端口
USB 2.0/3.0 端口

读卡器:

Mac OS^® 10.6+
Windows^® 8/7
USB 3.0 接口 (以较低速度与USB 2.0向后兼容)

双端口USB 3.0集线器:

USB 3.0接口（以较低速度与USB 2.0向后兼容）

Thunderbolt 2/USB 3.0读卡器或Thunderbolt 2集线器是否需要驱动程序？

是，Windows用户应访问lexar.com/downloads，下载Thunderbolt 2驱动程序以便确保Windows PC兼容性。

我在Mac Pro®中安装的售后USB 3.0端口卡是否与Professional Workflow系列产品兼容？

是，在大多数第三方USB 3.0卡上兼容。但是，由于这是售后产品，性能可能比真正的USB 3.0速度慢。

Professional Workflow系列是否与Adobe^® Photoshop^® Lightroom^®软件兼容?

是。但是，该软件仅支持连续下载，不支持同时下载。因此，下载时间可能更长。

Professional Workflow系列是否与Photo Mechanic^™软件 (Mac^® and Windows)兼容?

是，由于Photo Mechanic支持同时下载，因此下载速度非常快。

Lexar便携式SSD是否与Professional Workflow HR1或HR2集线器兼容？

是。便携式SSD适合任一种集线器，可补充Workflow系列中的现有产品。

Lexar 25合一USB 3.0 读卡器

25合一USB读卡器是否支持SDXC格式的存储卡？

是的，但在将SDXC卡插入读卡器之前，请先确认你的电脑操作系统和SDXC存储卡兼容并且支持exFAT文件格式。

以下表格能帮你确认你的电脑是否支持exFAT文件格式

注意：Lexar推荐使用SD Formatter工具来正确格式化SDXC存储卡。点击这里安装 SD 5.0.1 formatter

在开始使用Lexar ^®25合一USB 3.0 读卡器之前，我是否需要安装驱动？

不需要，该读卡器支持即插即用，无需安装任何驱动。

如你对使用有任何疑问，请点击这里查看更多技术支援信息。

如果我的电脑无法检测到该读卡器怎么办？

首先确认USB线缆正确连接到USB端口，然后在读卡器中插入一张存储卡检查指示灯是否闪亮。如果你的电脑仍然无法检测到读卡器，如请点击这里查看更多技术支援信息。

我使用Windows® XP操作系统，并且连接到网络驱动器。当我进入“我的电脑”时，为什么系统无法完全检测到所有的5个卡槽？

如果你使用的是网络驱动器和Windows XP操作系统，那么你的系统可能无法检测到所有的卡槽。为了能显示所有读卡器插槽，你必须修改卡槽的驱动器标识符。请按照以下步骤修改驱动器标识符：
来到桌面，右键单击“
我的电脑”，选择“管理”选择屏幕左侧菜单中的“磁盘管理”选中“
可移动磁盘（读卡器插槽）”，然后点击鼠标右键
选择“更改驱动器名和路径”，点击“更改”按钮
在右侧你会看到一个可选择字母名称的下拉菜单
点击下拉菜单的向下箭头，为你的“可移动磁盘（读卡器插槽）”选择一个新的标识符，点击“确定”按钮

Lexar 25合一USB 3.0 读卡器是否适用于Windows 7 操作系统？

是的，该读卡器适用于Windows XP, Windows Vista®, and Windows 7 操作系统。

Lexar 25合一USB 3.0 读卡器是否适用于 Mac OS® ^® X 操作系统？

是的，该读卡器适用于 Mac OS 10.4 及之后发布的Mac®操作系统。

Lexar 25 合一 USB 3.0 读卡器能在 USB 2.0 接口上使用吗？

是的，该读卡器也适用于 USB 2.0 接口的电脑。

Lexar 25合一USB 3.0 读卡器支持那些格式的存储卡？

该读卡器支持25种流行规格的存储卡： CompactFlash® Type I and Type II, SD™, SDHC™, SDXC™, miniSD™, miniSDHC™, MMC™, MMCplus™, RS-MMC™, microSD™, microSDHC™, Memory Stick™, Memory Stick (with MagicGate™), Memory Stick PRO™, Memory Stick PRO Duo™, Memory Stick Duo (with MagicGate), Memory Stick PRO Duo Mark 2, Memory Stick PRO-HG Duo™, Memory Stick PRO-HG Duo “HX”, Memory Stick Micro™ (M2™), xD-Picture Card™, xD-Picture Card Type-M, xD-Picture Card Type-M+, and xD-Picture Card Type-H.

Lexar Professional USB 3.0 双槽USB读卡器常见问题

我注意到，Lexar Professional USB 3.0双槽读卡器现在支持UDMA 7。这是什么意思？

紧跟最新技术发展步伐，Lexar更新了现有Lexar Professional USB 3.0双槽读卡器，以提供UDMA 7支持。这样您利用最新的高性能Lexar Professional CompactFlash卡的增强速度，更快地传输文件。对于较旧的Lexar Professional USB 3.0双槽读卡器，必须下载固件，CF 1000x卡才能正常工作。可在此处下载固件。

什么是UDMA 7？

UDMA 7代表Ultra Direct Mode Access 7，是UDMA接口下的最新传输模式。UDMA 7允许高达167MB/秒的最高传输速度。对比前代UDMA模式，UDMA 6的传输速度可达133MB/秒。

我的笔记本/台式机电脑是USB 2.0接口，它是否支持 Lexar ^®专业系列 USB 3.0 双插槽读卡器？

是的，此读卡器可向下兼容USB2.0接口，但是，读卡器的传输速度会降至 USB 2.0 的水平。您需要将读卡器连接到支持 USB 3.0 的设备以发挥它的最佳性能。

在使用 Lexar ^® 专业系列 USB 3.0 双插槽读卡器之前，我是否需要安装驱动程序？

如果您使用的是支持 USB 3.0 接口的电脑，您需要安装 USB 3.0 驱动到您的电脑上，驱动程序由操作系统或适配器提供商提供。如果您连接到的是 USB 2.0 接口，则不需要安装驱动。

我感觉 Lexar^®专业系列USB 3.0双插槽读卡器和我已有的USB 2.0读卡器没什么性能上的区别。我应当怎么做？

性能可能有所不同，这取决于存储卡的读写速度和您的系统配置。为了发挥 Lexar 专业系列 USB 3.0 双插槽读卡器的最佳性能，它必须和支持 USB 3.0 的设备一同使用。

这款读卡器支持什么格式的存储卡？

Lexar 专业系列双插槽 USB 3.0 读卡器支持最新的 UDMA CF 卡，SDXC卡(并非支持所有操作系统平台)和 SD UHS-I (SD 3.0) 存储卡。同时，它也向下兼容所有标准的 CF 卡，SD卡和SDHC卡。

Lexar ^®专业系列USB 3.0双插槽读卡器是否支持所有的SDXC^™卡？

是的。但是在插入 SDXC 卡之前，请确认您电脑的操作系统兼容 SDXC 卡并且支持 exFAT 文件格式。

点击这里查看 SD 卡协会参考指南

如果我的电脑无法检测到读卡器，我应当怎么做？

首先确认 USB 数据线已正确连接到 USB 接口，然后将卡插入读卡器中，查看指示灯是否闪烁。

这款读卡器是否支持MAC^®系统？

是的，这款读卡器支持至 Mac OS 10+。但是，我们了解到使用最新MacBooks的用户，在使用Lexar Professional USB 3.0双插槽读取器时，可能会遇到兼容性的问题，我们正努力于未来提供固件升级。

这款读卡器是否支持Windows^®操作系统？

是的，这款读卡器支持Windows 7, Vista™, and XP.

Lexar Professional CFexpress USB 3.1 读卡器常见问题

CFexpress USB 3.1读卡器支持哪一种存储卡格式？

CFexpress USB 3.1读卡器仅支持CFexpress Type B存储卡。

我的XQD读卡器是否兼容CFexpress Type B存储卡？

请与制造商核实读卡器兼容性。

Lexar产品

常见问题

为何内存对数码相机至关重要？

随着数码相机图片质量和分辨率的提高，对保存和存储更大照片和视频文件的需求也在增加。早期版本的数码相机通常具有内置、不可扩展的内存，用于存储图片和视频。这些相机的内存容量很快就会用光，用户必须不断将图片下载到计算机或擦除图片，然后才能继续拍照。对于想用相机而附近没有计算机的用户，这很不方便。
今天的领先数码相机制造商通常采用可移动数码胶片卡来拍摄、存储和交换图像。常用可移动存储解决方案包括SD、microSD、CompactFlash和CFast。通常，相机制造商会为相机随附一个最小容量卡，内存刚好可为用户提供良好的开箱即用体验。当这张卡的容量用光时，用户必须将照片下载到计算机，擦除图片，或更换卡，才能继续拍照。这就是为什么对于许多典型的摄影场景，如度假、婚礼或体育赛事，数码摄影师需要更多数码胶片的原因。

今天的数码胶片有哪些常见类型？

数码胶片使用非易失性闪存，意味着不需要电源来存储拍摄的图片。闪存技术是需要便携性和坚固性的应用的理想选择。有三种主要类型的闪存可用于今天的数码相机：
SD、microSD、CompactFlash和CFast格式。

Secure Digital (SD): 邮票大小的SD卡紧凑灵活，可用于多种消费类电子设备。它能够提供高性能，帮助消费者通过可靠和易于使用的格式快速捕捉照片和视频文件。

microSD: 可买到的最小存储卡，大约是普通大小的SD卡的四分之一。microSD卡用于手机、平板电脑、运动型摄像机、无人机和其他移动设备。

CompactFlash: 外形尺寸小（约为火柴盒大小），将非易失性存储、高容量选项和行业标准兼容性组合在一起，对于数码相机和手持式计算设备必不可少。由于它们是按照CompactFlash协会制定的准则设计的，因此在所有认证的CompactFlash卡和任何符合CompactFlash标准的设备中建立了基本兼容性保证。

CFast:CompactFlash协会提供的卡格式的最新演变，最大传输速率高于CompactFlash®卡。CFast卡与CompactFlash卡大小类似，但没有可能在连接器中弯曲的引脚。该格式主要设计用于支持下一代摄像机和DSLR相机的功能。

什么是CompactFlash协会？

CompactFlash协会(CFA)于1995年成立，是非营利的互利行业协会。CFA的理念是CompactFlash技术将带来一系列新的先进、小型、轻巧、低功耗移动产品，大幅提高生产力并改善数百万人的生活方式。通过CompactFlash，可在各种数字系统之间轻松传输所有类型的数字信息和软件。CFA的目标是促进和鼓励全世界采用CompactFlash技术作为开放行业标准。
有关CompactFlash协会的信息，请访问
http://www.compactflash.org

谈到数码胶片时，性能是否很重要？

随着数码相机应用、相机分辨率以及图片和视频文件大小不断增加，读写大型文件的能力成为关键性能要求。改进写入性能可大幅减少拍摄另一张照片前的等待时间（“图像存储时间”）。改进读取性能可大幅减少将照片和视频文件传输到计算机的等待时间——从而节约时间并改善数码摄影“工作流程”。

Lexar SD、CompactFlash和CFast卡大幅减少了将文件传输至计算机的时间以及将图片文件写入卡中的时间。虽然实际性能会因相机型号而异，但Lexar的高速性能可确保您不会错过任何精彩瞬间：婴儿的微笑、婚礼之吻，或任何其他珍贵的时刻。

633x, 667x, 1000x, 1066x, 1667x, 1800x, 2000x and 3500x (1x=150KB/s)性能是什么意思？

在合适的时刻拍摄合适的照片，数码胶片的性能至关重要，Lexar为此实施了一个易于理解的系统，可指示存储卡存储数据的速度。该系统借鉴自CD-ROM行业，其中CD-ROM驱动器的性能以“x”为增量评级，1x等于每秒150KB (KB/s)的持续写入速度能力。Lexar将继续推出更高“x”等级的更快产品，让消费者轻松识别最新的高性能数码摄影。

633x = 读取速度高达95MB/s，写入速度略低
667x = 读取速度高达100MB/s，写入速度略低
1066x = 读取速度高达160MB/s，写入速度略低
1667x = 读取速度高达250MB/s，写入速度略低
1800x = 读取速度高达270MB/s，写入速度略低
2000x = 读取速度高达300MB/s，写入速度略低
3500x = 读取速度高达525MB/s，写入速度略低

如何在 Windows 中格式化基于闪存的存储设备?

如何在 Windows 中格式化基于闪存的存储设备（JumpDrive USB 闪存驱动器/存储卡）：
要在 Windows 中格式化 Lexar 设备，请通过 USB 或兼容的读卡器连接此设备，然后按照以下步骤（请注意，此过程将从设备中删除所有数据）操作：
1.通过按住 Windows 键并按字母“E”来访问 Windows 资源管理器，或在 Windows 10（Windows 8 及更早版本的电脑）中搜索并运行“This PC”（此 PC），然后右键单击与闪存设备对应的驱动器号。
2.从菜单中选择“Format”（格式化）。
3.可以按原样保留设置，或者，如果需要，为特定的设备和程序兼容性选择特定值。
4.单击“Start”（开始）。
5.格式化完成后，您会收到完成信息。

如何在 OS X 中格式化基于闪存的存储设备?

如何在 OS X 中格式化基于闪存的存储设备（JumpDrive USB 闪存驱动器/存储卡）（请注意，此过程将从设备中删除所有数据）：
要在 OS X 中格式化 Lexar 设备，请通过 USB 或兼容的读卡器连接此设备，并按照以下步骤操作：
1.选择“Finder”
2.选择“Applications”（应用程序）
3.选择“Utilities”（实用程序）
4.选择“Disk Utilities”（磁盘实用程序）
5.从左侧的驱动器列表中选择 Lexar 设备
6.选择“Erase”（擦除）
7.通常您将保留 MS DOS (FAT) 或 ExFAT 的设置，并为设备选择一个名称，可同時为特定的软件/设备兼容性进行任何所需要的更改
8.选择底部的“Erase”（擦除）
9.弹出的确认窗口上，再次选择“Erase”（擦除）

如何在Windows中向（或从）存储设备复制文件?

1.通过按住 Windows 键并按字母“E”来访问 Windows 资源管理器，或在 Windows 10（Windows 8 及更早版本的电脑）中搜索并运行“This PC”（此 PC）
2.导航到包含您要复制的数据的文件夹（例如，Lexar 存储设备或 PC 上的文档文件夹）
3.左键单击要复制的文件或文件夹。如果要复制多个文件，可以按住“Ctrl”并单击多个文件，或者单击并拖动鼠标以围出一组文件。
4.右键单击所选文件，然后选择 Copy（复制）。
5.导航到要将文件复制到的位置，例如另一个存储设备或其他文件夹。
6.在此位置中右键单击，然后选择 Paste（粘贴）。

如何在 OS X 中向（或从）存储设备复制文件?

1.访问 Finder，从 OS X 桌面上的 Dock 中选择此功能。
2.导航到包含您要复制的数据的文件夹（例如，Lexar 存储设备或系统上的文档文件夹）
3.单击要复制的文件或文件夹。如果要复制多个文件，可以按住“Command”并单击多个文件，或者单击并拖动鼠标以围出一组文件。
4.按住“Command”，并按“C”将文件复制到剪贴板。
5.导航到要将文件复制到的位置，例如另一个存储设备或其他文件夹。
6.按住“Command”，并按“V”将文件从剪贴板粘贴到新位置。

设备在 Windows 中无法工作

如果存储设备出现故障（无论连接到哪个硬件或接口），最常见的问题包括错误地从电脑或存储设备的读卡器中删除存储设备、设备损坏、驱动器号分配错误或驱动程序错误。
连接设备后，右键单击桌面左下角（或“Start”（开始）按钮）以打开“Quick Access”（快速访问）菜单，然后选择“Device Management”（设备管理）。在 Windows 7 及更早版本中，打开“Start”（开始）菜单并搜索“Device Manager”（设备管理器），然后选择设备管理器。
–单击“Disk Drives”（磁盘驱动器）、“Other devices”（其他设备）和“Universal Serial Bus controllers”（通用串行总线控制器）旁边的“+”号
–检查 Lexar 存储设备是否列在这些位置中的任何位置
– 如果设备已列出，请检查旁边是否有黄色惊叹号 (!) 或问号 (?)。
– 如果设备旁边有黄色惊叹号 (!) 或问号 (?)，请右键单击并选择“Remove/uninstall”（删除/卸载）。如果设备具有适当的驱动程序，请拔下并重新连接设备，电脑将自动进行检测
如果 Lexar 存储设备上没有黄色 (!) 或 (?) 标记，则需要确认/更改存储卡/JumpDrive USB 闪存驱动器的驱动器号。
您必须具有本地电脑的管理员权限才能在 Windows 下更改驱动器号。
右键单击桌面的左下角（或 Start（开始）按钮）以打开“Quick Access”（快速访问）菜单，然后选择 Disk Management（磁盘管理）。在 Windows 7 及更早版本中，打开 Start（开始）菜单，并搜索“Create and format Hard Disk Partitions”（创建并格式化硬盘分区）。
–此时，屏幕将会分为两个独立的区域。请最大化屏幕，并将焦点置于底部。您会看到一个类似于以下所示的列表。“Disk 0, Healthy, Primary, Active Partition.”（磁盘 0，正常运行，主，活动分区。）- 这将是您的硬盘驱动器。您还将看到您可能已列出的任何其他驱动器，例如恢复驱动器、任何外部硬盘驱动器和 CD/DVD 驱动器。
–请检查任何其他磁盘编号。例如，您的存储卡或 JumpDrive USB 闪存驱动器可能会显示为“Disk 1, Removable”（磁盘 1，可移动）。它还将列出一个接近于您的存储卡的容量，例如 4GB 的存储卡应显示 3.7GB 左右的容量。
–如果设备尚未列出，或者系统提示“No Media”（无介质），则设备的控制器或其与系统的连接出现故障。请尝试在另一个系统或端口中使用存储设备，如果仍无法解决问题，请联系我们以获取进一步支持。如果显示为未分配，则表示您的分区已损坏，需要重新格式化才能继续使用设备。
–如果上述两种情况都不适用，请右键单击设备，然后选择“Change Drive letter and Paths”（更改驱动器号和路径），然后单击“Change”（更改）并分配驱动器号 Z，然后依次单击“Ok”（确定）、“Yes”（是）、“Ok”（确定）。
如果上述操作无法解决故障，请联系我们以获取更多支持。

设备在 OS X 中无法工作

如果 Lexar 设备在 Mac OS 中无法正常工作（无论连接到哪个硬件或接口），请尝试执行以下步骤：
1.单击 File（文件）菜单，然后单击 “System preferences”（系统首选项）
2.确保硬盘驱动器、可移动驱动器和光驱托架存在
3.单击 Apple 图标，然后在“System Profiler”（系统分析工具）中单击硬盘驱动器
4.（实用程序）和“Disk Utility”（磁盘工具实用程序）
5.检查设备是否显示在磁盘实用程序中
6.突出显示 JumpDrive USB 闪存驱动器/存储卡，然后选择“Erase”（擦除）（请注意，此过程将从设备中删除所有数据）
7.在“Volume”（卷）中选择“DOS format”（DOS 格式），然后选择“Erase”（擦除）。然后，您将可以在桌面上看到未命名的设备。

FAT32、NTFS、ExFAT 和 extended journaled文件系统是什么？

FAT32、ExFAT、NTFS 和 Extended Journaled 是一些最常见的文件系统，它们是数据在存储设备上的组织方式。简单的差异如下：
FAT32 – 4GB（千兆字节）最大文件大小和最大存储设备大小可低至2TB（太字节）。同时兼容 Mac 和 Windows。通常用于旧版操作系统和较旧设备。
ExFAT – FAT32 的较新版本，需要使用较新的设备和操作系统，但可有效消除文件大小限制和设备大小限制（ExFAT 可支持数百或数千 TB）。
NTFS – 专用于 Windows，但在 OS X 中受到有限支持。通常用于固定硬盘驱动器，而不是可移动存储。NTFS 像 ExFAT 一样，具有较少的文件大小限制，但由于其主要作为基于 Windows 的文件系统，可能会与非 PC 硬件发生冲突。
Extended Journaled – 对于消费类产品而言主要适用于 Apple 产品，但在 OS X/iOS 平台以外提供的支持有限。通常用作 Apple OS 驱动器，但将可移动存储格式化为 FAT32/ExFAT。
为了使 Lexar 存储产品在多个设备（具体是指非 PC 设备，如内置于电视机的介质读取器、蓝光播放器、DVR 等）之间实现良好兼容性和互操作性，建议将设备格式化为 ExFAT 或 FAT32。但是，具体硬件可能需要使用未在此处列出的其他文件系统。有关特定设备的要求的更多信息，请参阅设备的文档或制造商支持信息以了解更多详细信息。

Lexar质保期限为何？

Lexar产品的质保期限因产品而有所不同，详情请参阅我们的质保政策https://www.lexar.com/cn/support/warranties/

可以存储多少内容？

在列出的存储容量中，有一部分用于格式化及其他目的，不可用于数据存储。1GB 等于 10 亿字节。

该容量表仅供参考。实际性能（包括但不限于视频录制或照片存储）可能会因主机设备，所选分辨率，压缩和录制内容而异。请查看您的设备的用户手册以了解可支持的格式。

1 兆字节 (MB) = 1,000,000 字节；1 千兆字节 (GB) = 1,000,000,000 字节；1百万兆字节(TB) = 1,000,000,000,000 字节 (Mbps = 兆位每秒, Fps = 每秒帧数, GB = 千兆字节 TB = 百万兆字节 )

USB Flash Drive

Lexar® Echo Backup Drive FAQs - Discontinued

What are Lexar Echo backup drives?

Lexar Echo backup drives are portable backup solutions designed for netbook and notebook users, providing continuous backup of working files while on the go.

What is the difference between the Lexar Echo backup drives?

What makes Lexar Echo drives unique?

Lexar Echo backup drives combine 3 key elements to provide a portable backup solution:

A) Ultra-portable (Echo MX) or ultra-low profile plug-and-stay (Echo ZX) form factor
B) Easy-to-use automatic and continuous backup application
C) Convenient, reliable, flash-based design

How do I secure the files I back up?

Lexar Echo backup drives provide password protection and also give you the option to secure files with 128-bit AES encryption. When creating a backup plan, select “encrypted profile” and register a login password. All data backed up under that plan is encrypted and accessible only through providing the correct password.

Do I need to install a driver and/or software?

You have the option to install the Lexar Echo Backup Manager to enable backup to start automatically when the Echo drive is plugged in.

Do I need administrator privileges (on operating systems) for Echo backup drives to work?

No, the Lexar Echo backup drives do not require administrator privileges to work.

How do I open a backed up file?

For a non-encrypted backup plan, you can access your data manually by going to the “My Backup folder” from the root of the Echo drive. Or you can locate the file under the “View Files” tab on the main status screen and double-click the file. For an encrypted backup plan, you need to first restore the file to your computer before it can be opened.

How do I save multiple versions of a file?

By default, Echo backup drives store 3 versions of a file. You can adjust the number of versions to be saved by clicking on the Advanced Settings button under Options. The maximum number is 10.

How do I open a previous version of a file?

You need to first restore the file to your computer before it can be opened.

Can I have multiple backup plans on one Echo drive?

Yes, you can create and manage multiple backup plans with one Echo drive. The first plan created on a computer is set as the default plan. When the Echo drive is connected to the same computer, the software automatically loads the default plan. Additional plans can be created and the default plan can be changed.

Can I use my Echo drive on multiple computers?

Yes, each backup plan is associated with a computer. You can create one or multiple plans for one or multiple computers. When the Echo drive is connected, the software automatically loads the default plan for that computer.

Can I back up a file on a PC and restore it on a Mac^® computer, and vice versa?

Yes, Echo backup drives work across different operating systems and provide easy access to your data whether you are using a PC or a Mac system through one seamless interface. This is true even when the data is encrypted on a PC and needs to be restored on a Mac system or vice versa.

I have files larger than 4GB in size. How do I back up these files to my Echo drive?

In order to backup files larger than 4GB in size, the Echo drive has to be reformatted to NTFS file system. Before you begin, first ensure that you copy the Echo backup software to your computer as formatting will erase all files on the Echo drive. After formatting is complete, copy the software back to your Echo drive.

I received the error “Could not contact server” when I tried to activate the Echo backup software. What should I do?

There may be one of two reasons: A) the activation server is under maintenance and cannot activate the software in which case we suggest that you try again later. and B) the computer is not connected to the Internet. Please verify that your Internet connection is active.

How do I uninstall the Echo Backup Manager?

Go to Start Menu > All Programs> Lexar Echo Backup Manager, and click on the Uninstall button. Follow the onscreen instructions to completely remove the Backup Manager from your computer.

How do I update the Echo Backup software?

From the main status screen, click Help. The pull-down menu appears. Click Update.

Note: When a new release is available for download, an Update dialog box will appear, providing updates instructions (assuming that the computer is connected to the Internet).

Will I lose my backed up data when I update the software?

No. The update is applied to the software files only and does not impact the backed-up data or the backup plans.

Does the software update apply to both Windows and Mac version at the same time?

The Windows version update is separate and independent from that of the Mac version. The update is applied individually.

JumpDrive Secure FAQs

How can I use my JumpDrive Secure on computers with different Operating Systems?

When using your JumpDrive Secure, you should not encounter any problems between computers that have Windows 2000 or Windows XP.If one of the computers you use your JumpDrive on is Windows 98, 98SE or ME, you will not be able to use the Secure Partition of your drive since the Secure software is not compatible with this version of Windows. You will however, be able to access all files on the Public Partition of your drive.

Why do I get a MFC42U.dll Error when using my JumpDrive Secure

If you are using Windows 98, 98SE or ME and you have installed the necessary driver, it is possible that you may receive a MFC42U.dll Error. If you do, we recommend that you copy the Secure Software that comes with the drive and save it on your hard drive. Once you have successfully copied over the files, you can delete it from your JumpDrive. This will prevent any errors from popping up when you connect your JumpDrive.

Once again, the Secure software is not compatible with Windows 98, 98SE or ME, but you can still use the JumpDrive as a Mass Storage Device.

Every time I connect my JumpDrive Secure on my computer using Windows 98, 98SE or ME, I receive an error. How can I get rid of this?

The error you are receiving is most likely due to your JumpDrive trying to launch the Secure software from the drive. In order to get rid of the error, you can do one of the following…

1. Delete the Secure software from the JumpDrive.
2. Format your JumpDrive. Please be advised that this will delete all files on your JumpDrive.
3. Delete the autorun.inf file. This will prevent the drive from trying to auto-launch the Secure Software.

When I tried to delete the secure partition under “Disk management,” I received an error that saying… “The device is Write Protected

Please refer to the instructions below to update your JumpDrive Secure to version 3.2. This will correct the error you are encountering.

Though there are many steps to complete this, this process will only take a few minutes.

– Create a folder on your Desktop and copy all files from your JumpDrive to this folder.
– Copy the entire JumpDrive Secure folder onto your Desktop.
– Verify that there are no important files on your JumpDrive. The next step requires you to Format your JumpDrive.
Once you do this, you will be deleting all files from your JumpDrive.
– Go to My Computer and locate your JumpDrive. Right-Click on the icon and Select Format from the Menu.
– Uncheck the box next to the Quick-Format if it is checked. You should be formatting in Full Format
– Begin Formatting
– Once the drive is formatted, go to the following link to download version 3.2 for JumpDrive Secure. http://lexar.com/drivers.
– Save this file on your desktop
– If required, unzip the files

Once you have downloaded the zip file, you will see a Word Document, which will give you step-by-step instructions on how to install the software update on your JumpDrive Secure. Please read this document prior to installing the software on your JumpDrive. Once you have completed the above steps, you will be able to re-configure your drive utilizing the 3.2 Version of the JumpDrive Secure Software.

When I try to remove my JumpDrive Secure by clicking on the “Safely Remove Hardware” icon, I get the following message…

In order to prevent this error from appearing, you will need to do the following when removing your JumpDrive…

– Make sure that all files that you opened from your JumpDrive are closed.
– Exit the application by Right-Clicking on the Secure Software icon and select “Exit”
– Click on Safely Remove Hardware

This will allow you to safely remove your JumpDrive.

Lexar always recommends you to follow the above steps for any JumpDrive you may own.

When I use my JumpDrive Secure, I received an Error: 10303. Invalid secure partition found in JumpDrive.

This error will only happen the first time you use your JumpDrive after upgrading from Version 2.0 to Version 3.1.

My JumpDrive Secure works on the USB ports on the back of the computer but not on the front. Why?

The problem that you are encountering is possibly due to a driver error or conflict.

Please complete the following steps to allow the port you would like to use active.

– Go to Device Manager
– Click on Each Controller to see what Driver it is using.
– If it is a non-Microsoft Digitally Signed Driver, Click on Update Driver
– Once the Driver is updated, insert your JumpDrive into the port.

Once you complete the steps above, it should resolve your issue.

When I remove my JumpDrive, I receive a “Delayed Write Failed Error”

The problem you are encountering is usually because the JumpDrive is removed from the computer without safely exiting the drive.

In order to prevent this error from appearing, you will need to do the following when removing your JumpDrive…

This will allow you to safely remove your JumpDrive.

Lexar always recommends you to follow the above steps for any JumpDrive you may own.

When the Jump drive software loads up, it closes Windows Explorer window. How do I stop this from happening?

Unfortunately, there is no way to prevent this. When you insert the JumpDrive Secure, it needs to be able to read some very low-level information and is not able to do it with Explorer open.

I received Error 10503. Application could not be initialized. Please restart.

The error you received is typically when the JumpDrive Secure you have was used in a Mac Computer. This will only happen the first you insert this into a Windows Computer

I created public and private zone using the slider and it doesn’t add up.

When you create a partition on a JumpDrive Secure, you must take several factors into consideration regarding the space allotment. Here are some of the factors to consider…

– Size of JumpDrive Secure Software
– Creating a Partition will take approximately 10mb
– Windows Calculation is different.

I received Error 10004 Application could not find any Jump Drive connected to the system.

The error you received can be for multiple reasons. Please check the following

– Disconnect other USB devices
– Check to see if Network Drive is mapped but not connected. If so, remove.
– Check My Computer to see if public drive is showing up

If this does not resolve the issue, please contact our support team.

What is Error 21037?

This error typically appears if the JumpDrive Secure is in use or if files from your JumpDrive are open when you are trying exit the JumpDrive Secure Application.

If you receive this error, please do the following steps…

– Make sure all open files from the Secure Drive are closed.
– Close all Explorer Windows
– Try Again.

This should resolve the error message.

What is Error 20021?

This error typically appears if the JumpDrive Secure is in use or if files from your JumpDrive are open when you are trying exit the JumpDrive Secure Application.

If you receive this error, please do the following steps…

– Make sure all open files from the Secure Drive are closed.
– Close all Explorer Windows
– Try Again.

This should resolve the error message.

What is Error 10505?

This error typically appears if the JumpDrive Secure is unable to load the required driver.

If you receive this error, please reboot your system. This will typically resolve the error message.

Lexar SAFE S3000 and SAFE S3000 FIPS FAQs - Discontinued

What does SAFE stand for?

Secure Access For Enterprise

Why does Lexar offer multiple SAFE solutions?

Lexar® JumpDrive SAFE S3000 FIPS is specifically engineered for government, military, and enterprise users who require ultra high security to meet agency directives Lexar JumpDrive SAFE S3000 is designed for users looking for enterprise-level security that is scaled to meet the budget and performance demands of small businesses.

What makes Lexar JumpDrive SAFE unique?

Lexar JumpDrive SAFE combines 3 key elements to provide a secure flash drive.

A) Hardware-based AES 256-bit Encryption on all stored data
B) Tamper-proof smart card to manage all security critical computations
C) Rugged metal housing to protect against physical damage

What does FIPS stand for?

Federal Information Processing Standards. Publicly announced standards developed by the United States Federal government

Why does the Gemalto brand name appear on the application graphical user interface (GUI)?

Lexar JumpDrive SAFE is jointly developed by Lexar and Gemalto, combining Lexar’s secure solid state storage technology and Gemalto’s .NET smart card technology.

What is the difference between the Lexar JumpDrive SAFE S3000 and Lexar JumpDrive SAFE S3000 FIPS?

Does the encryption reduce the drive performance?

No, the hardware-based 256-bit AES engine performs on-the-fly encryption and does not impact performance.

Do I need to install a driver and/or software for Lexar JumpDrive SAFE?

No, the Lexar JumpDrive SAFE is fully plug and play and does not require any drivers or software to be installed on the host computer.

Do I need administrator privileges (on Operating Systems) for Lexar JumpDrive SAFE to work?

No, the Lexar JumpDrive SAFE does not require administrator privileges to work.

How does encryption protect my data?

All drive content is encrypted with the NIST standard AES encryption algorithm and stored in ciphered form on the flash memory. The encryption key used to perform the encryption is stored securely on the embedded tamper-proof smart card, protecting it from unauthorized access. Without the knowledge of the encryption key, it is exceedingly difficult to extract the data from the cipher, even if one is able to disassemble the drive to access the flash memory.

Why is hardware-based encryption more secure?

A software-based encryption runs on top, and utilizes the shared memory space of the computer operating system to store such contents as encryption keys. Other processes on the operating system may be able to access the same memory space, and in so doing, compromise security. A hardware-based encryption uses the memory space within the device itself, eliminating the risk of access by other processes external to the flash drive.

How does the smart card protect my data?

The smart card provides the following protection:

Tamper-proof storage: Smart cards provide a means of securely storing data on the card. This data can only be accessed through the smart card operating system with authorized access rights. This feature is utilized to store the encryption key, the login password, and the other security parameters.

Isolation of security-critical computations: Operations involving authentication, key generation, and storage are isolated from other parts of the device and host computer that do not have a “need to know.” These operations are all performed on the smart card only.

Strong Authentication: The smart card blocks access to JumpDrive SAFE after a predefined set of login attempts have exceeded. The smart card deploys a stringent PKI-based challenge-response process for authentication. This prohibits any unauthorized access to the flash encryption keys and protects the authorized user. The smart card protects against password dictionary attacks through an increasing delay after each incorrect attempt (before the next login can be attempted.)

Why is smart card-based authentication more secure than other methods of authentication?

The secure microcontrollers used in Gemalto smart cards have security features manufactured into the ICs that thwart attackers from accessing any sensitive information that is stored in the card. Gemalto smart card technology is extremely difficult to duplicate or forge and has built-in tamper protection. Smart card chips include a variety of hardware and software capabilities that detect and react to tampering attempts and help counter possible attacks. This reflects in Common Criteria level EAL 5+ certification achieved by the Gemalto smart card micro-controller. In addition, smart card technology provides secure hardware-based key generation and storage and standard PKI-based challenge-response process to unblock access. Gemalto smart card technology provides security benefits at a number of levels that other hardware-based authentication mechanisms cannot match.

How does the Lexar JumpDrive SAFE S3000 behave if it comes under a password dictionary attack?

The Lexar JumpDrive SAFE S3000 permits up to 5 login attempts. The Lexar JumpDrive SAFE S3000 also introduces an increasing delay after each incorrect attempt before the next login can be attempted. Once the attempts are exceeded, the device rejects further login attempts until the user provides the correct answer to the security question.

Are copies of the password and cryptographic key saved on the host computer?

No. Both the password and cryptographic key are stored securely only on the smart card.

What happens if I forget my password?

The Lexar JumpDrive SAFE S3000 allows password reset once the correct answer is provided to the security question. A new password must be set but no data is erased. If however a user forgets the answer to the security question and exceeds 5 login attempts, the Lexar JumpDrive SAFE S3000 becomes permanently disabled and cannot be recovered.

Does the Lexar JumpDrive SAFE S3000 perform any operations that leave traces on the host computer?

No. All operations are contained within the drive, leaving no trace on the host machine.

How are the encryption keys generated?

The encryption keys are generated by the smart card’s Random Number Generator (RNG) and are stored securely in the smart card’s non-volatile memory. The keys are not stored in the flash memory or the host computer, or transmitted across the USB port.

How is the Lexar JumpDrive SAFE S3000 password protected?

The login password is hashed before being transmitted to Lexar JumpDrive SAFE S3000, and then stored in the tamper-proof smart card. The password validation uses challenge-response process combining with zero-knowledge transfer mechanism. The authentication is performed on the smart card only; there is no way to retrieve the stored password from the smart card. Access is granted only when password has been validated by the smart card. If login attempts are exceeded, the device rejects further login attempts.

Does the Lexar JumpDrive SAFE S3000 support complex passwords?

The JumpDrive SAFE S3000 supports complex passwords, but does not enforce it. The main reason for a complex password is to deter software-based password dictionary attacks. The SAFE S3000 defeats such attacks with the smart card. The smart card permits only a limited number of login attempts and introduces an increasing delay after each incorrect attempt before the next login can be attempted.

How do I get the login application to start automatically?

Description
When you insert your JumpDrive SAFE S3000 – FIPS to your PC, the login application should run automatically. However, this cannot happen under the following circumstances:

The JumpDrive SAFE S3000 – FIPS is already connected when you start the PC or reboot the PC.
The PC is running Windows 2000
You are logged on to Windows as a guest.
If none of the above is the case, the AutoPlay feature is likely deactivated.

Solution 1
Activate the AutoPlay feature. See “AutoPlay” on page 3 of the userguide

Solution 2
If AutoPlay is already activated, you will need to start the application manually by double-clicking the file ”JumpDriveS3000_PC.exe” in the JumpDrive drive.

Why does a “reboot PC” message appear the first time I insert the JumpDrive SAFE to my PC?

Description
After inserting the JumpDrive SAFE S3000 to your computer, Windows displays a message asking you to restart your PC. This may happen when a new JumpDrive SAFE is inserted for the first time

Solution
There is no need to restart the PC. Click Cancel to close the message.

I do not see drive letter assigned to the JumpDrive SAFE. What should I do?

Description
The JumpDrive SAFE S3000 is attempting to use a drive letter that is already assigned to other drives (such as a network mapped drive.) This may be common in a corporate environment.

Solution 1
If you are using Windows Vista, please update to Service Pack 1 (SP1). This issue should not occur with Windows SP1.

Solution 2
If you are using a different version of Windows, change the drive letter of your JumpDrive SAFE to enable a correct drive display.Here are the steps reassign the drive letters for your JumpDrive SAFE:
1. Insert your JumpDrive SAFE
2. Right-click My Computer and select Manage on the pull down menu to open the Computer Management window
3. Under Computer Management (Local) > Storage, select Disk Management
4. Look for the JumpDrive SAFE drive that has a drive letter in conflict.
5. Right click the drive and select Change drive letters and paths\
6. Click Change button
7. In the drop down box, select an unused drive letter and click OK

The “Safely Remove Device” feature is not working. What should I do?

Description
The “Safely Remove Device” feature may not work if the JumpDrive SAFE is being used by other applications.

Solution
(All versions of Windows)
Check that all applications using the JumpDrive SAFE are closed (such as Windows Explorer)Lock the JumpDrive SAFE, and then try safely removing the JumpDrive again.

Windows 2000
The “safely remove device” feature is not supported on Windows 2000.
You should take the following precautions before removing your JumpDrive:
Before removing the JumpDrive SAFE, ensure there is no active operation (the blue LED is not blinking).
Close all applications that were using the JumpDrive SAFE.
Lock the JumpDrive SAFE. Once it is locked, it is safe to remove the JumpDrive.

Solution 1 Vista (recommended)
Download Vista SP1 from the Microsoft Web site.

Solution 2 Vista
Request the hotfix provided by Microsoft. For more information, refer to article 937454 in the Microsoft Knowledge base.

“Windows Vista is telling me to scan and fix a drive. What should I do?

Description
After unlocking the JumpDrive SAFE, Windows Vista displays a message asking the user to scan and fix the drive.

Solution
This is a Windows Vista issue that happens if the JumpDrive was not safely removed previously when connected to a computer running Windows XP. There is no need to scan and fix the drive. Simply continue without scanning.

MAC – I am unable to connect more than one JumpDrive SAFE to the same computer simultaneously. What can I do?

Description
If more than one JumpDrive SAFE is connected to the same Mac computer, you are unable to assess both simultaneously.

Solution
This feature is not currently supported on Mac computers. It is however supported on Windows-based computers.

The application screen remains open even after I remove the JumpDrive SAFE.

Description
This issue occurs only in the Mac Leopard OS. When you remove the JumpDrive SAFE, the application does not exit and the window remains open. If you attempt to use the application, it will exit with an error.

Solution
After removing the JumpDrive SAFE, manually close the application window.

MAC – The Application Support directory remains open even after removing the JumpDrive SAFE.

Description
This issue occurs only in the Mac Leopard OS. When you insert the JumpDrive SAFE, Finder automatically opens the Application Support directory and this window remains open, even after removing the device.

Solution
When you remove the JumpDrive SAFE, manually close the Application Support directory.

I formatted the JumpDrive SAFE using the Mac Disk utility and now the drive does not operate correctly.

Description
This issue occurs only in the Mac Tiger OS.

Solution
If you reformat your JumpDrive SAFE with the Mac Disk Utility, choose MS-DOS as the operating system. If the JumpDrive SAFE was formatted to a Mac OS, it will no longer operate correctly on a Windows-based computer.

Card Reader

Lexar® Professional ExpressCard™ CompactFlash® Reader – Discontinued

Do I need to install the driver before use?

Mac® systems: To help ensure the reader functions properly with your MacBook® computer, we recommend that you install the driver before use. If you have not installed the driver and are experiencing technical problems with the reader, it may resolve them if you install the driver.

Windows® based systems: We recommend installing the driver when using a 32GB or higher capacity CompactFlash® card.

Scroll down the page and select the appropriate operating system for your computer and follow the instructions todownload the driver to your laptop computer. Once you have downloaded the driver, open the file and follow the driver installation instructions.

What should I do if my computer doesn’t detect the reader?

First, check that the reader is fully connected in the ExpressCard slot of your laptop. Please make sure to install the driver—visit www.lexar.com/download to download and install. If the reader still isn’t detected after installing the driver, please click on the “chat live” link at http://www.lexar.com/support/ or call the Lexar technical support hotline for further assistance.

What should I do if my Mac system crashes when I insert the reader into the slot?

Allow your system to reboot and make sure to insert the reader into the system with CompactFlash card already inside the reader. If you have not installed the driver, please visit www.lexar.com/download to download and install.

My MacBook Pro computer crashes when I try to view photos from my CompactFlash card. What should I do?

To view photos, please transfer and save all images from your CompactFlash card to the computer first before viewing images. Do NOT view images directly from the card if you are using a MacBook Pro computer with 4GB of DRAM and above. It will cause the system to stall.

What ExpressCard slot size does the Professional ExpressCard CompactFlash Reader support?

It supports both 54mm and 34mm ExpressCard slots.

Does the reader work with the Windows 7 operating system?

Yes, the reader supports the Windows 7 operating system.

Does the reader work with Mac OS X operating system?

Yes, the reader is compatible with MacBook Pro systems running Mac OS v10.4 and later. Please remember to install the driver.

I don’t see an ExpressCard logo on the reader. Is this reader ExpressCard certified?

The Professional ExpressCard Reader is currently in the process of being certified by the PCMCIA Association. The reader works with both 34mm and 54mm ExpressCard slots.

FireWire CompactFlash Digital Film Reader General FAQs – Discontinued

What is 1394 FireWire?

1394 Firewire is the name of a high-speed and high-performance serial bus, often called FireWire.

What are the supported data-transfer rates for FireWire?

The FireWire serial bus standard defines data rates of 100, 200 and 400MB per second across the cable.

What type of Compact Flash cards can I use with the Lexar FireWire?

You may use Type I and Type II CompactFlash cards

How do I remove the card from the Lexar FireWire Reader?

For Mac: The card must be ejected or unmounted by dragging the disk icon to the “TRASH” before pushing the eject button on the Lexar FireWire adapter.

For PC: Just push the eject button to remove the digital film.

What capacities of Lexar CompactFlash cards are supported?

The supported capacities are 8MB to 4GB.

Can I use any CompactFlash?

Yes, Lexar tests with many different manufacturers of products to insure compatibility.

Do I need a separate driver for Windows?

No, the driver is already included in Windows 98SE, Windows 2000 and Windows Me.

My Mac OS is 8.5 and I can’t install the Lexar Firewire Reader?

Make sure the Mac OS is 9.0 or greater and the Apple FireWire Software is 2.4 or greater. If you don’t have the 2.4 drivers installed, go to www.apple.com/support and download the driver.

Lexar® Professional UDMA FIreWire®800 Reader - Discontinued

What is the difference between FireWire 800 and FireWire 400?

FireWire 400 is known in the industry as 1394a. FireWire 800 (known as 1394b) is the latest new standard, and offers twice the transfer-rate speed as traditional FireWire 400.

What kind of performance can I expect from the new Lexar Professional UDMA FireWire 800 reader? Is it faster than the FireWire 400 readers?

FireWire 800 doubles the throughput of the original FireWire 400 interface with transfer speeds up to 800 Mb/sec.

Are the connections / ports the same for the FireWire 400 and FireWire 800?

FireWire 400 devices use a 6-pin or 4-pin connector while FireWire 800 devices use a 9-pin connector. Existing FireWire 400 devices can be plugged into either type of port with the appropriate cable. FireWire 800 devices can achieve FireWire 800 speeds only when connected directly to a FireWire 800 port.

Will my older Lexar 40x 512MB CompactFlash card work in my new Lexar Professional UDMA FireWire 800 Reader?

Yes, the reader is backwards compatible to the older generation of Lexar CF cards.

What is the difference between a UDMA CF card and a standard CF cards?

UDMA is a new CompactFlash protocol that allows CF cards to transfer information faster than the previous protocol (PIO Mode 5 and 6).

I use a Nikon D100 Pro series camera. Will it take advantage of the UDMA technology?

No it will not. To determine if your camera can take advantage of the UDMA technology check with your camera manufacturer.

What is the best way to achieve the blazing-fast transfer speeds capable with Lexar readers?

In order to achieve the fastest possible throughput make sure to use the Lexar Professional UDMA FireWire 800 reader and a Lexar Professional UDMA 300x CompactFlash card.

Lexar Products

How to format a flash-based storage device in Windows

How to format a flash-based storage device (JumpDrive/memory cards) in Windows:

To format a Lexar device in Windows, connect it via USB or a compatible reader and follow these steps (note that this process will remove all data from your device):

Access Windows Explorer by holding the Windows key and pressing the letter ‘E’, or search for and run ‘This PC’ in Windows 10 (Computer in Windows 8 and earlier), and right-click on the drive letter corresponding to the flash device.
From the menu select ‘Format’
You can leave the settings as-is or select specific values if you need to for specific device and program compatibility.
Click ‘Start’.
You will receive a message when formatting is complete.

How to copy files to or from your storage device in Windows

Access Windows Explorer by holding the Windows key and pressing the letter ‘E’, or search for and run ‘This PC’ in Windows 10 (Computer in Windows 8 and earlier)
Navigate to the folder containing the data you wish to copy (for example, your Lexar storage device, or a documents folder on your PC)
Left-click on a file or folder you wish to copy. If copying multiple files, you can hold ‘Ctrl’ and click multiple files, or click-and-drag an outline around a group of files.
Right-click the selected file, and select Copy.
Navigate to the location you wish to copy a file to, such as another storage device or different folder.
Right-click in this location and select Paste.

How to copy files to or from your storage device in OS X

Access Finder by selecting it from the Dock on the OS X desktop.
Navigate to the folder containing the data you wish to copy (for example, your Lexar storage device, or a documents folder on your system)
Click on a file or folder you wish to copy. If copying multiple files, you can hold ‘Command’ and click multiple files, or click-and-drag an outline around a group of files.
Hold ‘Command’ and press ‘C’ to copy the files to your clipboard.
Navigate to the location you wish to copy a file to, such as another storage device or different folder.
Hold ‘Command’ and press ‘V’ to paste the files from your clipboard to the new location.

Device not working in Windows

If a storage device is malfunctioning regardless of what hardware or interfaces it is connected to, most common issues are caused by improperly removing the storage device from your computer or its card reader, corruption, an improper drive letter assignment, or a driver error.

With the device connected, right-click the bottom-left corner (or Start button) on the desktop to open a Quick Access Menu, and then choose Device Management. In Windows 7 and earlier, open your start menu and search for Device Manager, then select it.

– Click on the + sign next to Disk Drives, Other devices, and Universal Serial Bus controllers
– Check if the Lexar storage device is listed in any of those places
– If the device is listed, check whether there is a yellow exclamatory mark (!) or a question mark (?) next to it.
– If there is yellow exclamatory mark (!) or a question mark (?) next to the device, right-click on it and select remove/uninstall. Unplug the device and reconnect it the computer should detect it automatically, if it has appropriate drivers

If there is no yellow (?) or (!) mark on the Lexar storage device then you need to confirm/change the drive letter for the memory card/JumpDrive.

You must have administrator privileges for your local computer in order to change drive letters under Windows.

Right-click the bottom-left corner (or Start button) on the desktop to open Quick Access Menu, and then choose Disk Management. In Windows 7 and earlier, open your start menu and search for “Create and format Hard Disk Partitions.”

– At this point it will appear your screen is divided into two separate areas. Please maximize the screen and focus on the bottom portion. You will see a listing that says something similar to the following. “Disk 0, Healthy, Primary, Active Partition.” – this will be your Hard Drive. You will also see any other drives you may have listed here, such as Recovery Drives, any External Hard Drives and your CD/DVD Drives.

– Please check for any other Disk Numbers. For example, your memory card or Jumpdrive may show up as Disk 1, Removable. It will also list a capacity close to your memory card, for example a 4GB memory card should show around 3.7GB.

– If the device is still not listed or it states “No Media”, the device’s controller or its connection to your system is malfunctioning. Try the storage device in another system or port, but if that does not help please contact us for further support. If it shows as unallocated, your partition has been damaged, and needs to be reformatted to continue using the device.

– If neither of the above applies, right-click on the device and select “Change Drive letter and Paths” then click on “Change” and assign drive letter Z and then click on “Ok,”“Yes,” then “Ok.”

If none of the above resolves your malfunction, please contact us for additional support.

Device not working in OS X

If the Lexar device is not working normally in the Mac OS, regardless of what hardware or interface you are connecting it through, please try the following steps:

Click on the File menu then on “System preferences”
Ensure that the hard drive, removable drive and optical bay are present
Click on the Apple icon, then on the hard drive in “System Profiler”
Click on Utilities and Disk Utility
Check if the device is visible in Disk Utility
Highlight the Jumpdrive/card and select “Erase” (note that this process will remove all data from your device)
In “Volume” select “DOS format” then “Erase”. You will then be able to see the device, unnamed, on the desktop.

What are the file systems FAT32, NTFS, ExFAT, and Extended Journaled?

FAT32, ExFAT, NTFS, and Extended Journaled are some of the most common examples of file systems, which are methods by which data is arranged on a storage device. Very simply, the differences are as follows:

FAT32 – 4GB (gigabyte) maximum file size and maximum storage device size can be as low as 2TB (terabytes). Compatible with both Mac and Windows. Typically used for legacy Operating Systems and older devices.

ExFAT – A newer iteration of FAT32, requiring newer devices and operating systems, but effectively removing the file size limits and device size limits (ExFAT supports hundreds or thousands of terabytes).

NTFS – Windows-specific, though has limited support in OS X. Typically used on an fixed hard drive, rather than removable storage. Like ExFAT, has less restrictive file size limitations, but due to it’s status as a primarily Windows-based file system, NTFS can conflict with non-PC hardware.

Extended Journaled – Mostly Apple-specific when dealing with consumer products, and has limited support outside OS X/iOS platforms. Typically used as an Apple OS drive, with removable storage being formatted as FAT32/ExFAT instead.

For best compatibility and interoperability of your Lexar storage product across multiple devices (especially non-PC devices, such as media readers built into TVs, Blu-Ray players, DVRs, etc.), we recommend formatting your device as ExFAT or FAT32. Specific hardware may require other file systems, however, including ones not listed here. For more information on a given device’s needs, please see your device’s documentation or manufacturer support for more details.

How to format a flash-based storage device in OS X

How to format a flash-based storage device (JumpDrive/memory cards) in OS X (note that this process will remove all data from your device):

To format a Lexar device in OS X, connect it via USB or a compatible reader and follow these steps:

Select the “Finder”
Select “Applications”
Select “Utilities”
Select “Disk Utilities”
Select the Lexar device from the list of drives on the left
Select “Erase”
You will typically keep the settings on MS DOS (FAT) or ExFAT and select a name for the device, but make any changes needed here for specific software/device compatibility
Select “Erase” at the bottom
On the confirmation pop up, select “Erase” again